We took our truck to Rein's for a timing chain replacement that was estimated by them to take about…read morea week. Other than needing a new timing chain, the truck was in great shape. Specifically, it started (we drove it there) and it had no oil leaks. After 4 weeks and taking out the engine twice to replace, and then adjust, the timing chain, the truck would no longer start. Rein's could not find the issue so they took it to the Ford Dealership (without asking us). Ford had it for 2.5 weeks and could not find the issue either. With almost seven weeks invested and no resolution, we towed the truck home to Topeka. Over 3 weeks, 2 more shops and $2200 later, the truck now starts. The problem was the harmonic balancer, which clearly had impact damage and a broken bolt. The harmonic balancer had to have been removed in Rein's shop in order to replace the timing chain. It was either dropped, or had the engine sat on it, or been otherwise abused, and the bolt broken off when they put it back on. That's the 'good' news. The bad news is this truck that had zero oil leaks when we dropped it off, is now leaking oil from everywhere and is not safe to drive. The shop said thery can't tell if there are no seals or if they're all installed incorrectly. They estimate it will be another $4,000 to pull the engine out and fix them all. However, after seeing the result of the work done at Rein's, they are not interested in pulling the engine to do the work and assuming the liability. I may not be able to find any shop who is willing to do the work, once I disclose how the engine came to be in the state that it's in. Rein's was non-communicative the whole time the truck was in Hays. Every update I ever got was because I called them. They didn't even tell me they took it to Ford. I found that out when I called. They promised to call me back many times over the course of almost 7 weeks and never did, not even once. When I called to tell them about the damage that was found, they were dismissive and again promised to call me back, but did not, so I have filed claims with the Attorney General's Office and the Better Business Bureau. I wanted to avoid filing these claims and writing a negative review. I wanted to work something out with them. But this shop will NOT call me back no matter how many times I ask them to. This is the truck my college student son drives and is his only means of transportation. He absolutely loves this truck. He bought it from his grandma. It was his grandpa's truck before he died. If we are unable to find a shop to work on it because of the sloppiness of the work done in Rein's shop, and we have to scrap an otherwise great truck, he's going to be devastated. And none of us look forward to telling his grandma the story of its demise. If we can find someone to pull the engine and fix all the oil leaks, we will have spent over $6200, and 10 weeks (plus however long the job takes) to get the truck running when it should have been $3,000 and one week for a new timing chain.

Absolutely come here! I can honestly say they are the best mechanic I've ever been to. As someone…read morewho knows nothing about cars, they made sure I understood what was wrong with my vehicle when I took it in. They showed me a model of the part that had to be replaced and pointed out the specific thing that was wrong with that part. When I picked it up, they showed me before and after pictures of that part. Highly, highly recommend!

Stopped at Ward's when my front splash shield came loose during a road trip. Friendly woman at the…read moredesk (and a friendly dog) introduced me to Doug, who fixed it fast and got me back on the road. Honest, friendly, quick service. Highly recommend.

I had a major incident with the loss of a tire on I-70 on a Saturday afternoon. Not just a flat but…read moresheered off lug nuts into the ditch. I of course started my calling to AAA but without a defined destination and plan for repair I was dead in the water on getting a tow and continuing my trip. I made several phone calls to find that on a Saturday most places were closed but Ward's offered an emergency number to which I made a call and left a message. I made several more calls and my phone rang back. Not only did I get help with a place for repairs but I also received several great recommendations on a tow and how to handle my situation to get back on the way to my destination. Doug Ward's call back got me off the side of the road in less than an hour and I left my Jeep in his care. For the next few days we coordinated the repair and I was even given the option of picking up a part on my return trip to save on cost and speed to repair. I was taught a great deal about my vehicle and am co to using to learn more with Doug's help and not only did I get my jeep back on my return trip but I made a new friend. I can highly recommend Ward's automotive and local or just passing through please take advantage of a great place to get the help you need.

During a road trip through the Midwest our check engine light came on in OK near KS. I tried 2…read moreother Ford dealerships and neither gave me the time of day to even read the code. We rolled into Hays, KS, on Thursday and called Lewis Ford late in the afternoon. They were able to get us in the next morning. Bad news...code revealed clogged filters in the cat convertor assembly, most likely stemming from the turbo boot blowing a week prior. The closest part was in Kentucky. Even under warranty and "next day" freight, the convertor did not arrive until the following Tuesday am. They had us up and running by 11:30am. Service Advisor Tyler Wolcott was great! He even provided us with a loaner so I could get our family to a flight home. He was surprised we made it as far as we did with the blockage... Lewis Ford fully met my customer service expectations! Even met some locals while there! : )

On our way to Florida from Colorado when we experienced a suddenly very rough running engine…read more Misfiring badly. Called to see if they could help us and got us in as soon as we got there. Diagnosed and fixed the problem and had us back on the road quickly at a fair price. Saved our trip. Could not be happier with the service.

Reasonable rates and quick service and willing to accommodate the customer! Drove from out of town…read moreand got me right in first thing!

I needed to go in for what I thought was a transmission problem. My friend has recommended that I…read moretake my car here. After a few short hours, my car was done, fixed, cleaned up and taken care of with an excellent professional touch that I was incredibly satisfied with. I was charged only $42, when I could have expected around $100-$300 from a mechanic in my hometown due to their outrageous prices. I highly recommend this place to anyone who has an issue with their car. The staff was friendly and didn't make me feel like an idiot for not knowing what was wrong with my car.

Service was friendly, fast, and efficient. Wally-world spills oil on my intake probably a 3rd of…read morethe tone making my car smoke under the hood for a few days.. I've also had to take my car back to WW because it was dripping oil after they did an oil change. I'll def use Quick Lube again., Hopefully they are better They are definitely faster!

Great service and quickly done. Will take my car back for my next oil change. Took my used…read moreLincoln Mkc in and put synthetic oil in. That's what I will continue to put in this car.

I wanted to leave a review for the great job Brett and the service team did to help us through a…read morestressful situation. We were in the middle of a van voyage coast to coast across the country when our minivan's transmission decided to die exactly halfway through our trip. We were stranded over the weekend but the service team got us up and running ASAP considering the scope of the repair. We made it the rest of the way with no more transmission issues. The people of Hays were so friendly! If we had to be stranded somewhere, we were fortunate it was in Hays, KS.

My wife bought a Jeep in early January. Stating it had been checked over only to develop a tick…read more Which I have enough knowledge to know it's valve train issues and they will not honor anything at all. They basically told her it's her problem. She has less than 2000 miles on the jeep since purchase I would not recommend anyone buying from Lewis. The salesman was not knowledgeable about anything related to vehicles. If I can give it a zero star review, I would they just want your money and that's it.

our car broke down on the way back to colorado and Jeremy was excellent about getting us in, being…read morevery timely and overall excellent customer service. Recommend this place to anyone needing car repairs they are amazing and will take care of you.

Friendly, prompt service Cross Cory trip in subey…read more They installed coil packs, @ $200 ea for 4 units..oem price. After market product was installed instead which rarely go for more than $300 set..my subey mechanic discovered the much cheaper brand.. Was purchased from parts store. Total B.S. I asked for some money back, and got an argument. Thanks for the ripoff!, Bway Automotive.

Ryan and the team at Lewis were awesome. This was the most laid back, comfortable car purchase we…read morehave ever made without all the normal annoyances and frustrations. They aimed to make our life easier. We will definitely use them in the future and make the drive from Wichita without question.

On our road trip from Oregon to North Carolina, our engine light came on. Robert in the service…read morecenter had the part and made the time at 8am the next morning to fix our car up and got us back on the road by 11am. This car problem could have set us back and made our trip awful, but we were treated like real people. I feel very lucky we happened to break down here of all places.