absolutely horrible!!! I ordered a tv online on June 14th and here it is July 11th and I still have yet receive my tv. It was suppose to be delivered 8 times already and no one has any reason as to why I haven't received my order. I have called numerous times and not one person has been helpful, nor has even been able to get me on the phone with a supervisor.i sat on the phone for an hour today trying to cancel my order and they cant seem to wvwn do that correctly. DO NOT USE CONNS FOR ANYTHING! no one seems to know how to get anything handled. read more

These are dirty-ass, low born, snake belly motherfuckers. I bought my furniture 18 months ago and have made all payments on time. Last month I couldn't pay the full amount, but I paid two-thirds of it and intended to pay the balance with my next check. They accepted my partial payment and reported to the credit bureaus that it was a "missed payment." Dropped my credit score 51 points instantly! AND, all the while, they still have not addressed my complaint from 18 months ago, when their shifty salesman ran my credit twice, ON THE SAME DAY, thereby lowering my credit score at that time too. They want your money; they do not want to hear from you otherwise. Support a better business by shopping elsewhere. read more

I have had nothing but terrible service out of this company my products have been tore up ever since I bought them you cannot get customer service out here unless they want to come out here on their time they expect you to take time off of work so they can come out when they're available not when you're available this company sucks and they live up to their name cons as in con artist please no one use this company they suck read more

Over priced JUNK! I bought a couch from here and it was STAPPLED TOGETHER WTF? This POS broke proptly after purchase because it GARBAGE dollar store made in China TRASH I also bought a touch screen computer that the touch screen went out right away took it to a computer repair guy who said nothing I did just junk all in ones never work WOW and I basically never used it because it never worked. Conns couldnt careless about the trash they sell. I went into debt over this junk and refused to pay the debt because it was all garbage. These morons call me 3 times a day when I have already told them I am not paying send me to collections where I will also NEVER PAY. Take your cash and flush in the toilet or go here samething. Keep calling 3 times a day so I can file suite for HARRASSMENT. read more

stay away from this place. recently ordered a washer that a Conn's technician broke(it was usable before he came). He replaced parts 3 times (the same part) had 2 different technician come out and still no luck.. but they sure did scratch my washer all up with their tools..they always say "I'll take this to my hire up" but WE NEVER get a call. 2 going on 3 months without a washer. But still paying for it... and paying more to go to a laundroma. we have had several problems with this company. But this one really pissed me off. read more

I made a CASH PURCHASE of over $8ooo.00 for SAMSUNG kitchen appliances. The refrigerator handle came off of the freezer part soon after purchase. I also purchased extended warranty for the appliances. I am told I have to fix the door MYSELF although they had a company install the appliances. I have put in lots of time on hold to customer service & all I have gotten is a LOOOONG wait& no resolution. Just spoke with a MARYUM, depar head of customer service who stated she cannot guarantee anything but will create a ticket to the "team" & either she or one of her subjects will get back with me in 24-48 hours.... All for a handle to be replaced! i had planned on making another purchase from them, but unfortunately, I have reconsidered. I will spend my money where I am important. read more

***PART 1***** This is going to be extremely long but I'm definitely not going to NOT write a review. Let me start by saying this if i could give ZERO stars I would. This place has the worse customer service around. After purchasing almost 10k worth of stuff from them they have officially lost my business even though there were other items I still wanted to purchase after my appliances were paid off. The first thing purchased was all kitchen appliances Range, Fridge & dishwasher. That actually went fairly smooth with BO. However, a few weeks later I went in with cash to purchase a bed for my grandson. Bo was there and I asked to speak with him and was told he was busy when I clearly watched him speaking with another customer who left shortly after in which Bo then proceeded to speak with a co-worker and not once even acknowledged me. It wasn't that he didn't know who I was. After sitting around for 30 mins waiting for Bo who was in eyesight doing nothing but talking I left without making a purchase and went to Rooms To Go and got the bed. (This will be relevant later) This took place July 2022. Now let's come to May 2023. I decided I wanted to get another television since mine went out. I got approved for some Astronomical amount Amount of credit I only went to two televisions, so I wasn't interested in using the amount of credit that I was approved for. Now get this right after I was approved for the amount of credit I get a phone call from Bo Who proceeds to say I see that you were just approved for X amount of dollars are you interested in purchasing something else which I replied yes I'm looking for television he goes well. Let me know if I can be of any help whatever whatever.Who proceeds to say I see that you were just approved for X amount of dollars are you interested in purchasing something else in which I replied yes I'm looking for televisions. He goes well. Let me know if I can be of any help whatever, whatever. So needless to say, I had no interest in Beau helping me since he couldn't help me before when I came in to buy a bed and proceeded to go to the store in which Ursa assisted me. I explain to Ursa I wanted two Hisense televisions 55 & 58 inch. She proceeded to give me the sales spill and misquote prices. I explain to her that if I was to purchase a specific television and get an HDMI cord, it's cheaper than purchasing it all together, basically, my calculations based on the price is presented, was cheaper than what they were trying to sell it as in a package. Once I got the televisions home I realized they were both HiSense however, the internal components were different. One was a fireTV and the other was a Viduu(something like that). I immediately call the store the next morning and spoke with Ursa and explained to her that she sold me two different televisions one is a FireTV and the other is a Viduu. She proceed to say "you asked for a 55 & 58 inch and that what I gave you." I stated You are correct but as the sales person, it's your duty to inform me that the televisions are the same brand but the components are different. I explained that the television I already have, which is a LG Is identical to the television she just sold me and she stated you should've told me you had an LG . I stated you never asked anything about my current televisions. I then as to speak to Tunil the store manager. Once on the phone. I explain to him the situation that happened. I also advised that I would not be back until the 31st and wouldn't be able to exchange the TV until then. He said it not a problem. I'll go ahead and order the 58 inch for you and I'll put it in the back so when you come back it will be here, also I'll pass this information onto Carlos because I'll be off so that there's no problem with the exchange. I questioned would there be a restocking fee in which he stated "no I'll make sure everything's taken care of and reiterated it won't be a restocking fee. It will just be an exchange. Now comes May 31st 2023. It's the last day I can exchange the television and everything needed to be done this day. ( I couldn't bring it back sooner due to my work schedule in which I travel.) I come back to the store with the television boxed ready for the exchange. I spoke with Dre Kelly and explain to him the situation. He then went to the back to see if the television was there and came back and said it wasn't there I questioned what do I do now? He said it let me speak with my manager and which he proceeded to bring Chad to me. Chad said we don't have the TV we won't be getting the TV and no other stores has the TV. I then asked is Carlos available because I knew Carlos knew of the situation based on what I was previously told he stated no Carlos won't be in until 130. YOU CAN COME BACK TOMORROW. read more

Conn's HomePlus - He wouldn't come up front when i had to return from the Arlington Store that I found had 1 in stock. - Furniture Stores Near Me - Hurst, Texas

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If I could give zero stars, I could. When they resolve my issue, I will take this review down. I ordered a bunk bed with staircase add on. I also paid to have the furniture assembled with delivery. It came missing pieces. It is still sitting in my kids bedroom in pieces over a month later. I have spent HOURS on the phone trying to resolve this, being transferred to departments and stores that can or have done absolutely nothing to resolve this issue. Today, I've spent over 45 minutes on the phone. There have been multiple other days like this. They refuse to allow me to return it. In what world do you make a purchase and cannot return something that is missing parts or broken? Insane. Do not shop at Conns. read more

Conn's HomePlus - Staircase missing pieces - Furniture Stores Near Me - Hurst, Texas

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predatory lenders!!! they prey on the poor to get them stuck in high interest contracts for defective appliances. file a complaint with the attorney general for deceptive trade practices. i am currently looking for an attorney to file a class action suit regarding both issues above. there are literally hundreds of people that have been scammed by them. they are criminals!! read more

After carefully considering buying furniture, I decided to go with cons. Little did I know it's in their name. There, but con men I spent 4 or $5000 on furniture. 1 week later it broke I called to ask. Was there anything they could do? And I want you to know they did nothing. Not only that, but the customer service was terrible. It was the worst experience I've ever had purchasing furniture. Not only that, they will hit you with penalties and interest. By the day you call customer service, you can't understand Em because they're from India. This is the worst company in the state of Oklahoma stay away. They will rob you and still from you, just like they've done to me. STAY AWAY AND SAVE YOURSELF A HEADACHE! read more

I was skeptical with all the negative reviews, but took a chance because I needed a washer and dryer. Upon arrival I was greeted by Usha she was super helpful, and wasn't real pressing like a used car sales person. She explained everything about delivery being through a different company and warranty. Delivery date was changed but only because of the weather. Overall very satisfied. read more

Two calls into customer service resulted in being hung up on twice. When I did get a hold of billing, there was an unfortunate communication gap between the Rep and myself. The person just kept repeating themselves with zero resolve nor the ability to provide further assistance. read more

Do not buy from this store you will get scammed. I was supposed to get the sale price. I did not get the sale price. I was supposed to have one year without interest, they were charging me interest. Some of the payments I made were not credited to the account. They send me an online application to my email to cancel the insurance but when you try to fill it out, you can't, you have to print it out, ​fill it out and then send it back instead of just emailing it back. A lot of work to do nothing. I originally ordered a marble table. It showed up three times, damaged every time. I ended up not buying the table but still was charged for the table even though they said that I wasn't. I had $3,000 credit my total was over $5,000 without the table. How is that even possible? read more

I was sent a $100 off coupon in the mail and it enticed me go ahead and purchase my new appliances from conns. After getting to the store I was told my coupon would not be honored because I already was given 10% from Samsung for buying 3 appliances. Why send the coupon if u don't plan on honoring it? I'm actually glad because I learned a valuable lesson...DONT ever buy from conns again. Lost a lifetime client over $100, when I spent $4400 this time and I still need a living room and dining room set. Thanks conns. read more

To Conn's Corporate Customer Service: On Tuesday, December 19, 2023, at approximately 8:30 PM my wife and I purchased an HP 27" All in one PC as a Christmas gift from your Hurst, TX 76054 Location. We got home and wrapped it up and put it under the Christmas tree. We opened the computer and tried setting it up on Monday Christmas night. The computer did not set up the wireless connection upon start up. HP was closed for the holiday so we contacted them Tuesday afternoon and was on the phone with them for 3.5 hours. We had to hang up as they were about to close....so they called back the next afternoon on Wednesday and continued the call. They were not able to resolve the issue so we packed the computer up and brought it back to the Hurst, Texas location where we purchased it at. We set the computer up for the sales associate Bo to see. He looked at it and saw that it was not working. At that time, the store Assistant Manager Steven Sanchez got involved. He claims that he had to call the Executive Vice President to do an even exchange for a defective computer that we purchased a week earlier. After sitting in the store and waiting for almost 90 minutes without an update, I asked Steven what was going on and he was rude to me. I asked him why he won't exchange my computer for me and he says it is policy. I told him that I paid $1,700 for a computer and I want one that works. He says he didn't like my attitude and I needed to leave the store and take my computer with me. My wife went back the next day after she was off work, and Steven tells her that she has to come back again another time because he has not heard back. Cheryl had called Conn's Corporate about the issue that she was having, and they said they could not see that he even tried initiating a claim, and that they could not do anything until he tried. She asked Steven Sanchez to try and call again and he refused. She told him that it is not right that we are being inconvenienced... and he snaps back.... "how are you being inconvenienced?" She responded that she purchased a computer over a week ago that she can not use, and that she has had to drive thru traffic and on toll roads twice, and now she will have to come back a third time. He responded with I still do not know how you are being inconvenienced at all and was rude to her about it. This was on Thursday. On Sunday afternoon on New Years Eve, my wife Cheryl went back to the store and spoke with her salesperson Bo and he told her he didn't think it was right the way she was being treated. He asked for a few minutes to make a few phone calls. She told Bo that she needed to go and meet me at work so we could go and pick up our son at his Boy Scout National Youth Leadership Training Camp. As Cheryl was getting ready to leave, Bo called her and said he got it approved just like that. He told her, that they sold the computer they had at the store on hold for us, so he could get one shipped to us, or we could go to another store and pick it up. So that is what we did. How is it that our sales associate was able to make a few phone calls in a matter of minutes, and get our computer exchanged, while the Store Assistant Manager claims he had to call an Executive Vice President to get approval for an even exchange, and 5 days later he had no response for us after throwing us out of the store.... and after telling my wife that he didn't think that we were being inconvenienced by being sold a defective computer from his store, and Conn's Corporate had no record of him even trying to file a claim on the defective computer. In my opinion, Steven Sanchez the Assistant Store Manager at the Hurst, Texas store has ZERO CUSTOMER SERVICE ABILITY and shouldn't be in the position of authority of being in management when he does not want to handle issues that happened in his store on a local level and treats his customers with disrespect by being rude, throwing them out of the store, and selling the merchandise that was put aside for them. If it was not for your Sales Associate Bo, we would not return to Conn's for any other purchases in the future.... but we will give Conn's another chance to win our business back because of people like Bo. If I ever have to deal with Steven Sanchez or anyone with his customer service ability, I will turn around and walk out of the store and not come back. Thank you for your time and attention to this matter. Tom Behm read more

This place is a scam. The guy told me when he sold me. My chair and TV that if I paid a little more, it would lower my interest for the 12 months and he lied. I just found out that I would have to pay $325 a month to pay off my cheering T. V by the 12 months, he never told me this brightness 0 a few months ago he quit working for cons. Can I see y yesterday? I went to make a payment and they said. Oh I see you have an increase. Would you like something else? And I said no I can't afford this because the guideline to me and didn't tell me. I had to pay $325 a month before the 12 months to pay off. My payment is that proceeded to pay my bill. She told me that I can take the insurance off the TV and make it lower. But that's stupid, why would I wanna take the insurance off? My TV while I'm paying on it in case something happened to it. So they could replace it After I finish paying I started walking off and I heard loud laughing. And the 2 people at the front desk were laughing. Really loud and hitting each other. And I think that is so rude that I'm pretty sure they were laughing at me. I think that places needs to close down. I think it's a lie. It's a scam and I'd rather go to Rent a center read more

They do not stand behind the service warranties. Have a new dishwasher needing repair, the customer service is clueless, just reading from scripts. Also keep cutting you off while talking. Dispatch is just as bad. Not letting customers know a tech is not coming after it is set. Zero contact from them. DOT not buy from them. A total waste of time and money read more

STAY AWAY FROM CONNS THEY ARE HORRIBLE AND DO NOT CARE ABOUT THEIR CUSTOMER AND THE LEVEL OF SERVICE THEY PROVIDE IS HORRIBLE. I Purchased a washer and dryer set, and within a month of having both I called in a repair ticket on 11/17/2023 for the dryer as it was not coming on. A technician came out and advised the dryer needed some parts replaced and that he had ordered them. One of the parts came in a week later and the washer was throwing a code by this time. When they called to schedule the appointment for the washer, they communicated the second part for the washer was not available and that they would replace the dryer. I have been waiting for over a month and calling at least twice a week to get an update with no resolution. I am told Samsung will need to approve the replacement and that they have 5 days to respond, needless to say, there are still no updates. I spend 30 mins waiting on a supervisor only to be looped into the same scripted conversation and no resolution. I was told I still have to wait for Samsung to approve the replacement and it will be another 24-48 hours. NO RESOLUTION, NO URGENCY, AND NO CARING FOR THE CUSTOMER. STAY AWAY FROM CONNS THEY ARE HORRIBLE AND DO NOT CARE ABOUT THEIR CUSTOMER AND THE LEVEL OF SERVICE THEY PROVIDE. read more

I will never order or send anyone I know to them. They are over priced, they lie and furniture is cheap!!

I've had the worst experience with payment arrangements. Since February I tried to get my pay date moved from the 3rd to the 14th. I set up automatic payments for the 14th on my own. I've talked to about 12 different representatives. I finally got 2 really good ones to help be out. 1 asked if I'd like to be put on the do not call list about a month ago. I said yes please. Even with my automatic payments set up and even with them saying my date would move to the 14th. I still got a call today asking how I would like to make payment. I told the guy to check my notes and he told me there weren't any. I'm sick of being hounded for a payment I make every month. At one point they told me it would take a billing cycle to reflect the change, they told me we have a 10 day grace period..... well even within that 10 day grace they call me 3 times day. I'm not exaggerating. I had to block their numbers. No one ever had previous conversation notes when I would speak to someone. And I always get told different things. I moved it from the 3rd simply because it was too close to Rent and I would end up setting automatic payment for the 8th, so I had them move it to the 14th so I would have a good payment history. I won't EVER get shit from them again. Product is good, but customer service is 0. I wish -1 was an option. read more

BUYERS BEWARE!!!!!! Do not purchase anything from this store. I bought a brand new refrigerator approximately 8 months ago. Both the craft ice maker AND the clip that hold the front door of the fridge broke. I called in APRIL, both parts were ordered. Parts delivered to my house, service man came and installed the door ONLY to realize AFTER he installed it, the door was the wrong color.. since then EVERYTHING has gone down hill.I can get anyone on the phone. I've been bounced around from one service person to another. Fast forward 4 weeks later after MANY phone calls, much disgust and frustration, today 6/17 a new door was to be installed to rectify the issue. The technician opens the box and the door is the wrong color AGAIN............... even the technician can't get a supervisor on the phone. My next steps are to go to the local news. Consumers pay their hard earned money to be treated like CRAP. Customer service and Follow through are non existent with this company.. read more

Conn's HomePlus - Mixed matched refrigerator doors - Furniture Stores Near Me - Hurst, Texas

Was very happy purchased my new home and needed new furniture to furnish home. Found what my wife liked so bought two bedroom sets. Was missing one piece of one bedroom said would be two weeks so said fine I would wait . Waited two months no one ever called me I kept checking. Waited two months dresser and chest damage minor I thought. Where house sent tech to repair he said I can't repair recommend replacement ok one month for approval fine. Then informed on back order til new year.bought in April 2020 delivered In june 2020. January came called still no eta called service number they return for replacement but no eta I said take back everything since it's all a set! Through all these months called corporate called store management even district management never one person would return email ,messages. Every person I talk to showed concern but no one ever helped me so would I do . Stuck with damage merchandise:(. So feb,march,April,now may2021 talked to new store manager Bo explained problem said glad to help with problem do my best fix problem. Next day calls me have one in Houston be herein 10 days or less!! Great came in earlier received early good condition! No only person helped and returned calls back fix problem in one visit. Glad problem fixed but will never buy again !! Bad customer service store staff corporate call center district management. Made me feel my money is of no value. :( props to Bo new manager for fixing problem !!! read more

This was the most horrible experience I've had with any business. Took forever to get approved for credit because the sales person had no clue what he was doing. Then a lot of what they had on the floor to look at was not in stock so I had to settle for something I really didn't want. An then the delivery of what I purchased was even worse. I bought a dining room table with 4 chairs and a bench, a sofa and loveseat and two night stands a dresser chest and a dresser with a mirror (I still after 3 different deliveries haven't received the dresser mirror). So when they brought the table and chairs they put everything together outside and then brought them in all of the chairs were unlevel I actually had to bring a 4 foot level out to show the delivery men that my floor was level because they were trying to say my floor was unlevel. Anyways I made them take the chairs back because I wanted better chairs so a few days go by and they send the same exact chairs back I know this because one of the chairs had a big chip on the corner of the back an they touched it up with a touch up marker. So needless to say I'll never buy anything again from conns. Bad business! read more

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The manager made it right. It took a while but they refunded the sales tax I payed for a mattress with an rx.

STAY AWAY! I was approved for credit. It took 5 days to be able to make a purchase online. I FINALLY received my service contract to sign and thought it was just miscommunication. I was told my washer would be delivered Friday September 24 and I verified the email asking if I would be there. It was NOT. I called them after waiting most of the day (took off work as well) and was told it had been rescheduled for Saturday, September 25. NO NOTIFICATION OF THIS WAS RECEIVED. Saturday still no delivery by 3:00 pm. I called and was told it had been rescheduled for Sunday, September 26. Again, no notification of this. Also I questioned the customer service rep about a Sunday delivery. She then re verified and told me it would be today Monday, September 27. I decided to verify early at 8:00 a.m. because It will be delivered tomorrow Tuesday, September 28. HAHAHA 14 minute hold when I finally spoke to a customer service rep who created a ticket for a call back and "someone will call you by Friday"!!!!!! This is my 4th request to speak to a manager. RUN AWAY FROM CONN"S!!!!!!!!!!!! read more

My name is William from El Paso. I have for Years dealt with the Conn's Store on Gateway west in El Paso Tx. They have always been friendly, helpful, & done pretty good. On February 2nd, 2019, I bought a new washer, dryer, & a nice LG side by side refrigerator. I also purchased the Extended warranty on all the items. Their service department has always given me good service, I have always given their service personnel good CSI scores. Well, this morning when I got up, I noticed water all over the kitchen floor In front of the refrigerator. I thought what the heck is going on. So, I opened the fridge & everything felt lukewarm, opened the other door and everything in the freezer had thawed out and was leaking everywhere. I check the setting & everything was set properly, I got the owner's manual out went through the troubleshooting guide, everything looked fine. So, I called the Conn's service department to arrange a service call & they inform me the extended warranty expired already. I asked how that could be, that you always send a letter before it expires so I can renew it if I want too & the customer service lady on the phone could not answer the question. All she could say was its going to cost a $99.00 service fee. I asked how can a refrigerator that is barely 4 years old that I am still paying on every month go bad & be out of my extended warranty already. She still could not answer the question, just kept repeating the $99.00 service fee. Oh & finally suggested I call the store where the items where purchased. So I called the Conn's store on the gateway west in El Paso, waited for nearly 22 minutes to speak to a manager. Finally spoke to a Mr. Trujillo He informed me that all he could to was to send a email to service to see if they could do anything for me. Or I could call back later and speak to the sales manager. Long Story short was on the phone for over a hour and a half. with their customer service department with no resolution, after being a customer for years & buying a TV, Laptop, Gas Range, Washer & Dryer, two 14.000 BTU AC units, & this LG Refrigerator, All they do is blow people off. They have no interest in keeping customer satisfaction. Or retaining customers. They seem to forget El Paso is not that big & word of mouth gets around quickly. People are not going to shop somewhere that people doesn't give a damm about after you purchase something. Will keep everyone updated if anything changes. read more

Just had the absolute worst costumer service experience ever at this location. I should have known service would be awful because it was 11am and there was absolutely no one else shopping in the store. The sales rep had absolutely no idea about the product he was selling nor did he know how to properly check someone out. I spent over an hour in store purchasing 1 Bluetooth speaker because of issues with their system. The store manager is beyond rude. I WILL NEVER step foot back into this location. I will continue purchasing my appliances at stores like Best Buy/Home Depot/Lowes where I'm not pressured into making a purchase today by someone who isn't even knowledgeable of the items their selling. Nor forced to provide personal information like your social security number to complete a sale made with a debit card!!!! Ridiculous!! UPDATE: Figured out that they were trying to get my social to complete a credit check that I did not authorize! Shoppers beware. read more

A customer service department for this company is extremely misleading. Durability to resolve a customer service issue is always in their own favor they don't even make any effort to satisfy a customers complaint complaints and resolve them. read more

I would give a negative rating if I could. I placed an order on 12/29 for a new dishwasher, their website said it would be delivered 12/30. Later on on 12/29 I received an email saying it wouldn't be delivered until 1/6. I confirmed their order on 1/5. On 1/6 nobody showed up or called, I called in and was told the item is on backorder until 1/28. Needless to say I got a refund and will never be using them again. read more

Brian My name is Robin Winston and I am extremely upset that as a customer has been treated the way your company has treated me. I purchased over $6000 in merchandise from one of your stores in November 2022. In January 2023 I started having issues with my washer. I had multiple service calls, multiple parts replaced, and one of the service technicians broke my machine. I finally was able to get the machine replaced after 3 weeks. I had to reach out to the Store Manager at University to help me with the exchange. The machine I had was not available any longer so Samantha said the one they exchanged with would work with the pedestal that I have. I had to wait 2 more weeks and delivery came today to do the exchange. The delivery people weeper of weed and we're cussing about how heavy the machine was. They put the machine on the pedestal that did not fit and left. Did not test it or anything. My machine was left on the pedestal unattached and I am not able to use it. I contacted the store and spoke to Angela who told me basically not their problem. I have been on the phone for hours trying to get delivery on the phone to come and take the machine off the pedestal so I can at least use it. I have not been successful and no one at the store wants to help me. So I need you to give meta resolution . I also are requesting that you switch out the pedestal since I was told it would fit Or refund my money for the pedestal location 186 charlotte read more

I ordered the cloud Mocha Reclining loveseat via an online sale. Per description this was a rocker reclining loveseat. That is not what was delivered. I called Conns and have yet heard back from them on what they will do to compensate the price or replace for the correct loveseat. Bad customer service at this point. No one can tell me why this loveseat is not a rocker when description of product clearly states that it should be. Still waiting for a call from a manager! read more

Customer service is horrible. After you wait for a long time on the phone. They can't even help you when my online account is locked. You have to wait 30 mins then if you still can't get in call them back. Then wait to hear back in a week from their IT. Seriously? So quick to sell but can't fix my online login shakes my head. Their prices are ridiculous save your money and energy by going somewhere else! Not worth it! read more

The worst customer service possible. I was sold a 65 inch Samsung TV for $999.00. I paid for delivery because I wanted to ensure product was not damaged. I was told to check for physical damage as this was not covered. I looked at Television and felt screen. It appeared undamaged. When it was installed, the picture had lines. I tried to contact customer service for over a week and held for hours with no success. I went to the store and was given another number. The store rep said they could not get customer service either. I called this number and eventually was told to send pictures for customer service appointment that was scheduled. No one came and I called to see what happened to the appointment and was told it was cancelled because the pictures showed physical damage. Physical damage was not covered by customer service or the warranty I had purchased. I also purchased the insurance as suggested by the sales rep. I tried to file a claim and was told the insurance did not cover physical damage. I was referrred to Samsung to see if they would cover the TV as it was less than 30 days since the purchase under the manufacturere's warranty. Samsung's warranty does not cover physical damage either. I am left to pay $999 plus insurance and worhtless warranty for a TV that does not work. I filed a complaint that was never responded to. The TV had been damaged by someone. It was shipped from the west coast, stored in their warhouse as well as transported to my home by Conn's employees. There is no way to prove how and when the TV was damaged. I recommend anyone buying a TV from Conn's insist the television be unpackaged and plugged in before leaving the store. It is only when the TV is turned on that you can tell if it is damaged because the lines will be visible. If Conn's risk management would get involved, they would establish a best practce to make sure TV's are not damaged and have the customer's sign. prior to leaving the store. If it is delivered, the reps should also unpack a nd plug the TV in to ensure it is working and have the customer's sign. This would be a great dela of labor and time on Conn's part. Why not simply replace the TV and damage it out? I worked in retail and satisfying customers is part of doing business, especiallay when you expect them to pay for the product. It is clear that Conn's victimizes those who use Conn's Home Plus. A contract is signed and failure to pay damages your credit. Are the victims those with less than perfect credit, low income people and possibly ethnic minorities? Their business model is clearly to make money from initial purchers needing to improve credit and not depend on repeat customers. Anyone visiting the corporate website will know to stay away from this predatory company. Walmart, Best Buy and Target stand behind their products, especially when warranties are purchased! read more

Well after reading other reviews, I'm happy to say my experience was not the same. I walked in this place on Saturday by Faith just wanting to see the bedroom set I had seen online in person. Wasn't expecting anything more than that. Just to look and price. First person greeted me was a handsome young man, Shawn Coleman with a very mellow demeanor. He was very nice and helpful, although he was already helping someone else. He answered my questions then he had to go back and check on the other person he was helping. I looked around a bit while he did that. Texted out the mattresses because I need a good one for my back. Then I was on my way towards leaving and Ms. Marsina, one of the managers approached me and asked if anyone was helping me and I told her Shawn was. Then she went on to ask about why I was there. I explained I moved here from Cali a year ago and ready to get my spot so I'm looking for a bedroom set. Long story short I ended up qualifying for $4000 in credit and was able to get my bedroom set including mattress which was very pricey. I made it clear I HAD to invest in a good mattress. So I walked in by Faith and walked out with what I wanted. Shawn & Marsina provided me excellent customer service and I was very pleased. The only thing is.....that its like buying a car. You be there for a few hours but its worth it. Thank you Conns for having Shawn & Marsina and really everyone in the store was kind and ready to answer your questions. I will have an update once delivered and used. read more

Ordered a refrigerator online to be delivered on 12/27/22 to my daughter for Christmas. After placing the order and receiving confirmation email, I checked my bank account and confirmed it went through. No call came in from Conn's on the day of delivery so I called them. Held 15 mins to talk to someone who told me my order was canceled and she didn't know why but I would need to visit a store. When I asked about the refund of my money she said it would be 3-5 days. I go back on the website and the refrigerator price has now increased $199. What a scam. No telephone call, no email, cancel my order, keep my money 3-5 days and then raise the price! read more

Buyers beware! CONNS PLANO Store is FRAUDULENT!! Trust me, DO NOT PURCHASE ANYTHING FROM THERE! I have been waiting since August for them to FINISH setting up a dining room table I paid $1500 for. I have called numerous times, places TWO tickets for someone to come out and finish the job and NOBODY has come. I keep calling and getting passed around to another person who can't help. And even the store manager, Marco, said there's nothing anyone can do. My furniture was delivered on 8/1 and the delivery person told us he didn't have the right tools to finish setting up and he'll be back in 48 hours. I've seen nobody since. I called on 8/5 to see when he was coming back and of course nobody knows anything about it. The chairs to the table aren't seatable as there are multiple legs missing. I asked to contact the district manager. Jojo Salas, but for some reason nobody at Conns has her contact information. At this point, this is fradulent and I will proceed with filing a claim with the BBB and seeking legal counsel on how this will be resolved. I will NEVER shop there again. I work too hard for these CROOKS to take my money without giving me a product I paid for. Nor will I just go away. Believe that. read more

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I bought appliances from them 2/25/2022. Had the warranty and insurance on them. I canceled the insurance and 6/11/2022. Less then thier 30 day cancelation policy. Its now 9/6/2022 and they still haven't canceled it. I've sent Emails and made calls in August and trying to pay it off but the pay off is still with the over $1600 in insurance and warranty. Was on the phone with them today 9/6/2022 for 45 minutes and wanted to speak to a manager and after 15 minutes on hold I was told they will call me. Like they were saposto do the week before and last week. So I'm still sitting here waiting. The warranty department is the worst. All you can do is call customer service and they have to put in a ticket. There is no other way to speak to anyone to get this taken care off. Its been 6 months trying to get that canceled. They are the worst ever. I kept all emails to show when i started the cancelation and return documents. read more

Omg ! If only I could give them a 0 ..or a negative number! This was the absolute WORST experience I have EVER had...PLEASE ..save yourself some anguish...GO SOMEWHERE ELSE! read more

Hello, I just got off the phone with Conn's service dept and was informed that my appliances, which I purchased on Sept 21 2020 but could not be delivered for almost a month later have no warranty at all. The Stove just quit last night and I was informed nothing could be done warranty expired Sept. 21st. 2021 and that I should have purchased the expensive extended warranty. I bought 5 appliances that evening for Over $5000! I suppose they are all just expensive paperweights now. I am so disgusted with this company and your lack of service/respect. I plan to tell anyone who will listen to me about my experience. I bought an LG Electric Range on Sept. 21St 2020. Due to Covid delivery was delayed, I can't remember the exact date it was delivered and even then they were out of electric cords so I waited longer. Long story short this Stove has been used less than 30 times period. The oven was used 4 times. Now it is completely dead... just Black Stainless Metal and Cold Glass. It is still very pretty now if anyone is interested. It actually looks like it has never been used. My advice "Don't buy from Conn's" Unless... You are ok with buying the expensive extended warranty because evidently, their stuff has a 1-year shelf life! read more

I have been extremely disappointed with the lack of customer service from this conns. It feels as if once you've made your purchase you don't matter anymore. They charge for insurance on the products and tell you if you have your own renters insurance etc to bring a declaration page and they will deduct it off the total cost. I did this over a month ago and they still won't remove the insurance charge from my total. Every time I call I speak with people who tell "there is really nothing we can do to help you". It is highly disappointing to know you are being baited in to buy something and then treated so poorly after. I will never be shopping here again or recommending this location. :( read more