Salesman was polite, knowledge & courteous! However, Conns delivery is just horrible! They have tried to deliver my furniture 4 times & Everytime I have been here! Still no delivery! There CSA are rude, argumentative & just don't care! That's my experience with Conns in Mesquite! read more

STAY AWAY FROM THIS COMPANY! Their customer service is the worst. I have recorded conversations with managers and reps from Conns laughing at me when I try to get them to correct mistakes made on my account that were validated. A manager named Kathy employee number 115589 told me I would be the last person I'd speak with at Conns regarding the accounting errors they made when I asked to speak with her boss because she didn't want me to file the complaint against her obviously. The first complaint was on request 1472076 where I got a $100 credit for the bad experience but seems like after you get a credit, Conns can mistreat you all they want to moving forward with no additional credit for their mistake. So I asked for them to come pick up their equipment and they said no you can return it yourself under a repossession which goes against my credit. So now they are forcing me to do business with them when I said I didn't want to anymore because they keep mistreating me on the phone. I asked for a call back from the upper management team that reviewed the account and still waiting for that call. They say they strive for quality customer service but that's a lie. They don't care about their customers at all and they will try to rip you off by adding additional fees to your contract. Don't fall for the Conns trap they are the worst people to do business with and I hope they get sued for this and go out of business now. I'll never do business with Conn again and I'm going to post bad reviews to as many places as I can. If they don't want to give me the credit or come pick up this equipment then I'm going to let everyone know so they don't fall for the same trap I did. I have all these calls recorded so I'll be posting the calls as well so the people can hear how they treat customers. They need to be exposed or they will keep doing it. read more

Wish there was 0 meaning the worst. Went to this store to purchase a washer and dryer. Everything was set including the delivery date which was to happen the next day. Took time off work and waited the entire day but no one showed. Called and was told they're on the way but 2 hours later still nothing. After calling repeatedly was told that the delivery was set for 2 days later. I was ready to call it quits but the delivery team promised it would be delivered so I agreed. Two days later still no delivery even though the delivery person said they stopped. What an out and out lie. Canceled the purchase because I don't like feeling like I'm the one whose corrupt. Absolutely no customer service skills only lying skills. Will not ever go to any Conns again. read more

We purchased a bed for our spare room in Oct 2021. I noticed when I was vacuuming under there were boards hanging. I removed the mattresses to find 4 support boards broken. Problem is the boards are not one solid piece, but made up of about 15 -20 little pieces glued together. Well now I'm out of warranty and they won't replace the boards that came unglued!!!!! Who glues a board together and puts it under a bed for support. read more

Conn's HomePlus - Furniture Stores Near Me - Dallas, Texas

Went in to buy a television, gave the salesperson my specifications. One of them was to have 4 HDMI slots. Got the television home and hooking it up there are only two HDMI slots. Sales person either lacks intelligence needed to sell televisions, or else is a liar and only is after their commission. read more

Where to start? First they delivered a desk that had been opened and resealed, so by the time I received it, there were numerous pieces missing. Filed a complaint with photos and had to follow up several times. They finally had a set appointment today to pick this piece or crap up from my apartment and "There was a Glitch" and the pick up got cancelled. They are still holding on to my $580 and this thing is STILL sitting in the middle of my kitchen. My picked up was confirmed by text, email AND phone call yesterday and was confirmed again by 7pm last night. I even had someone follow up today to be sure my complaint was handled. Conns needs a huge overhaul of how they run their business. New computer systems, compensation for their negligence and lack of communication. I've used Conns many years ago and their service has changed and not for the good. You better think twice about purchasing from them. I will not use them again. But what do they care? I'm just one measly "use to be customer". I do have a voice though and will let everyone about the bad service I received. Starts by commenting here. Hitting Yelp next, the Facebook with public tagging them, hash tagging them. read more

The delivery people destroyed my brand new flooring and conns will not do anything about says I must go theough the 3rd party delivery company that showed up in a ryder rental truck. It's been 2 months with no help from conns or the 3rd party company. I do not recommend anyone buy from a company that doesn't stand behind the people they have coming into your home. read more

The customer service in the store is fine. Then you get your furniture delivered and it all breaks the day you get it! It's been 3 months now and the furniture still isn't fixed!!!!!!!!! The customer service with the repair department SUCKS, SUCKS, SUCKS, SUCKS!!!!!! Their solution is for you to do a voluntary repo if you don't want to wait in excess of 3 months to get your brand new furniture fixed!!! NEVER, NEVER, NEVER, NEVER buy anything from here!!!! I have filed a complaint with the Better Business Bureau and will contact the news stations next! read more

Awesome experience. They had what I needed on hold came in and filled out the paper work easy. In and out with all the items under 45 minutes. Everything was already set aside. This is a great team. read more

If you have a choice definitely use another company Conns merchandise is second-best and their customer service is horrible once they have your money that's all they care about and if you do have to buy the merchandise I guess get extended warranty because all the merchandise comes from Mexico not China it's deathly get a break soon my refrigerator and stove after a year of having it broke down and they wanted to charge me $200 just to come out to see what was wrong with it Not worth the trouble go to a reputable appliance store for better service better prices and overall better experience read more

DO NOT shop here. If anything goes wrong and you try to get it corrected it is a nightmare! Upon delivery our refrigerator was dented. The manager is NO help either. He or the service department will never call you back and play the blame game with the delivery service company. It has been a month and still no resolution! So unhappy with their service and can't believe they are still in business. read more

I went in to buy a portable air conditioner. I was happy the item was on sale. However, Randall Royal my salesperson (Oak Cliff stores off Wheatland) did not tell me about the $100 application fee until I was signing the contract. At this point I was told they can't remove it. Felt totally violated because of the dire need of the A.C. at that time. Do not do business at this store. read more

Finally sent me the part to a Refrigerator I bought 3 weeks ago and while installing, the installer dropped the door and it fell crashing to the floor, damaging the door and gasket, and breaking the glass items inside. Back to the drawing board. read more

Customer service sucks. They will not take care of you only tell you to call numerous numbers to find out more about your account instead of them calling for you while being in the store with them. The managers never sent out an email so I can receive my credit back to my account and I've been waiting since JUNE. I'm paying for a laptop that I don't even have anymore. This is the worst most frustrating place I've ever dealt with and don't know how to take care of their customers. I work in the customer service area so I know how an associate has to treat a customer. read more

WOST CUSTOMER SERVICE EVER! I would give this store one star if I could! I walked in with my wife and kid and all they did was look at us, we walked the store 3 times and were not even asked if we needed help or anything! All the employees were doing were watching tv and laughing as they talked among each other. NEVER will I be coming here again! read more

Alex will take great care of you, will go step by step and very detailed. Awesome customer service. Plus one year free interests and free delivery. read more

Cons!! Bought a refrigerator February 27th, it stopped working March 28th. Called Conns to have it fixed and they had a long wait for technical support visit. Lady on the phone stated I could contact Samsung as they may send someone sooner. I did that and with 5 visits, Samsung deemed it non-repairable. They could not replace it for me, however d/t me still making payments to Conns. I contact conns who state they have to have their own technician come diagnose the refrigerator. I agreed to this and as soon as technician visits, he states that I voided Conns warranty by using Samsung. I only went to Samsung because I was advised I could do so. They lied and have failed to do service recovery for a refrigerator that is only a month old. What I think about conn's? They live by their name. They are Cons!! read more

If I could give no stars, I would. Conn's name means just what you get...conning you out of your hard earned money. I have used Conns in the past and was pretty satisfied the first time. However, this time they really showed me a thing or two about predatory lending. I noticed that the sales people do not tell you everything about financing until you're ready to sign and if you don't read the fine print, you will be financing your life away. Well I managed to get the salesman to take off all the extra stuff I didn't need, like protection, insurance etc. Don't get me wrong I know insurance is good to have but not on every single thing. The only reason I went to Conns was because of the easy financing but I knew going in that their prices are high. Do your homework, price and compare. I decided to go along and do financing because I needed a television and computer. I knew that I would pay them off before the 0 interest would expire. Which I did. But I wound up paying them over what I owed because their accounting system was not correct. I had to keep calling them to get the correct amount. Why did I overpay? Not paying attention. They have this policy that payments that are over paid will not be reimbursed until 45 working days. Can you believe that? I couldn't do that to them. I know I would get phone calls and threatening letters to report my credit. Here it is 45 days and I still don't have my money. Stop! Do not pass and go to Conns! Unless you want to get conned. Unhappy customer. read more

There's a reason they call it Conns, they're a bunch of "Cons". I haven't come across anyone who has a good story about this retailer. Every single story is just as bad as the last . Broken furniture, bad service, misleading information, unfulfilled promises . After much debate with the management staff who is better off having a career as delivery guys themselves because they communicate like toddlers and have 0 qualifications for escalation issues. I finally was left no choice but to file a complaint with the BBB. I waited and waited...no response! I was kind of expecting it because they were recently sued by the states attorney's office for several ongoing issues. After about 2 weeks the salesperson call me back to resolve the issue? I asked him why he was calling me, when the issue had escalated and was obviously out of his hands. He responded that the DM was "too busy" and she "asked me to call"...I asked to speak to her directly, 2 days later he called back, again..... Never in my 14 years of customer service have I ever sent one of my grunts to do the generals work. When I asked to speak to the DM directly, I never even got a email much less a phone call. She made Alex call me and offer a insulting settlement against his better judgement . I declined and they called back 2-3 weeks later with a offer for...less??? I honestly think this kid Alex shouldn't be doing her job and if he is, he should be compensated because he seems to be the only one who really cares whether or not customer retention actually takes place at this store. The whole point of offering a settlement is to ensure the customer is happy and will return to spend more money. The theory is that a happy customer will tell others of his experience. That one happy customer will now turn into 5, and those 5 into 20. Therefore, the settlement washes itself out in retrospect. Honestly for $140k and this kid Alex on my team I could personally turn that place around. My concern is whether or not the corporate structure cares about customer retention. Truth is this type of attitude and behavior trickles down. Someone somewhere is telling these guys it's ok to engage in these tactics. If you want a profitable store that's not empty as this one seems to be everytime I stop in. I would start with re-staffing your management. Starting with the DM whom I have not even had a actual conversation with after 30 days. The fact that you use a 3rd party to deliver your products is an obvious man made loophole so if/when someone drops the ball you can't be held liable. It's so apparent. The problem with that is in retail, court is held not by a court of law but a court of consumers who will fry you over the smallest things. This will hurt your bottom line but as long as managers are getting their salaries what do they care if the run your name into the ground. I truly do not believe Conns as a whole is bad... Just this particular district who seems to be experiencing constant turmoil as a direct result of misconduct toward their customers. If you value your time don't shop here. Besides Nebraska furniture mart sells better stuff for less. read more

Awful experience with delivery. Purchased a refrigerator with the expectation that it would be delivered the next day. The system called and I confirmed for Wednesday 11:30 - 2:30. I took off work and its 3:30. Called the store and they were no help, called the warehouse and they said I'm scheduled for Friday 11:30-2:30. I never confirmed for that time. When asked what automated system I confirmed with then, they said they hadn't a clue. The warehouse manager was rude and so was the call center rep. This refrigerator was for my elderly mother, because her current refrigerator went out and she has no where to store food. I used to like shopping at Conns but not anymore. read more

WORST STORE EVER!! Customer service sucks. I was interested in getting a labtop but changed my mind and little did I know they ran my conns credit card without my knowledge. It has been hell for them to reverse this charge, and have been getting run around. Don't waste your time at this store read more