Terrible service, vey unprofessional, I called the office and the Branch Manager Pam sent me to the…read moreservice representative Lizbeth which argued instead of making things right, I requested to ask to the owner of the franchised and they said he was on vacation and could not get back to me until a few weeks, they said "we are here for you" no way, safe yourself trouble and just go somewhere else to take care of your family, home and cars.

From the owner: We focus on Auto Insurance, Home Insurance and Life Insurance throughout the East Dundee area…read moreincluding West Dundee, Carpentersville, Algonquin, Elgin, Gilberts, Hoffman Estates & Schaumburg, IL. In a world that is ever-changing & busy, it is our aim to ease the stress that can come with Insurance by putting a premium on personalized service. We believe people prefer to have someone they know to help guide them through both good & bad times. It is this belief that stands behind everything we do. License #: IL-100707304, WI-14289849

We love Sutton's office. Many of our extended family members are also customers. John is very…read morefriendly and takes his time explaining options to us. His staff is very helpful and I always hear back from them quickly - we especially like Kathleen! We're happy with our rates, the customer service and we never feel pressured.

We recently switched to this agent and are very happy with it. It put us at ease b/c with our prior…read moreinsurance it was simply a horrible experience needless to say we only had them for less than a year and w/ all the problems we had we decided we weren't going to renew. The staff at John Sutton was extremely helpful answered all of our questions and didn't make us feel any type of pressure. Very helpful that there they have bilingual agents to assist too. I would recommend this agent.

I wouldn't give him one star!! Every time you try to reach him he's never in the Carpentersville…read moreoffice. Doesn't return phone calls EVER!!! Too busy at his Elburn office. Must be making more money there to care about us fools who blindly give him money month after month. When I have an issue and I would like to speak with the LICENSED BROKER not his insubordinates. Take your business elsewhere because it's quite obvious he doesn't care about his customers. Especially when double dipping is involved!!!

Mark is a true insurance professional & a great resource when I have questions. Him & his team do…read morea great job at keeping in contact with me. Highly recommend this agency!

Ibarra Agency has great affordable Auto and home insurance. Araceli is a delight to work with, She…read moregoes above and beyond for her clients. If you are looking for great services and great rates this is the Agency you should work with. Give them a call if looking for insurance

Professional and knowledgeable!!! Very responsive to my initial inquiry and worked with me to find…read morean agreeable appointment time. She also caught a problem with the documents sent by outside firm (that were outdated) and this helped avoid a significant delay and yet another appointment.!! Will use again and I highly recommend! She also offers other helpful services.

I absolutely recommend Carreon Solutions. Sandy arrived at our location as we agreed and…read moreeverything went smoothly. She was very professional and took care to make sure all the small details and requirements for a mobil notarization were complete. I will definately use Carreon Solutions for my mobile notary needs and I highly recommend Carreon Solutions.

At 62 I've had a few Insurance agents in my life and I can say by far Cliff Surges is the most…read moreresponsive, has my best interests at heart agent I have ever used. I have in the past year moved 300 miles from Cliff to retire, but I also still own commercial property near his office. Cliff's agency still manages my cars, boats, snowmobiles, my commercial building, my daughters homes and my business insurance. I can't ever envision any reason for ever changing agents again.

Cliff has been handling my insurance needs for about 5 years. He delivers excellent customer…read moreservice, gives great advice without making you feel silly, and he genuinely cares about his clients. Most importantly, he's there when you need him.

Omgosh, Greg is more than just a pretty face. I am a new customer with Greg, but a State Farm…read morecustomer for 30+ years. My prior agent of fifteen years was in total retirement mode at 70 years old. Never had an issue until 7 months ago with this agent. After realizing he was just not into his job anymore (that's putting it nicely) I went with Greg because of his great reviews! Not to mention the baggage I came with!! Trust me- there is a reason why Greg Metelak has great reviews. Greg has been super patient with me, because I have had a chip on my shoulder from previous my agent and what I went thru. We talked on the phone at length and he was able to fix a HUGE issue for me. His patience and taking the time with me on the phone today- was truly amazing. Greg was able to resolve everything that has been an issue for 6+ months with my previous agent. Greg is super savvy and intelligent, figuring out how to personalize customers needs AND getting a better then I was even expecting! Trust me, I can be a pain when I have an issue- but Greg took the ball and ran with it! If you want an honest, agent who has your back 100% for home, auto, life, etc. Greg Metelak is your insurance agent- who will get you insured for a very decent, affordable price!! I also need to mention Phil, who works hard on the numbers too for you in a very upbeat manner! Greg Metelak- thanks for putting up with me and still giving me stellar service! I have nothing but respect for you taking the time getting this resolved- even though I was such a pain. Sorry about that!

One of the best agents I've worked with. His knowledge on how insurance works and the way he's…read moreexplained coverages and why certain things are the way they are has earned him a lifelong customer. I've referred everyone his way and they've all come to me after and said the same thing. They didn't feel like they were sold, they felt taken care of. Anyone can call another insurance company, but they usually just want to sell you something quick without explaining what everything means. Biggest tip for anyone, just because it's "full coverage" from another provider, doesn't mean you're fully protected. Greg is one of the good ones!

I have had Accurate insurance since I was 16,years old, in every area I've lived, that is one of my…read moreboxes I check when moving! I have always been very satisfied, including your Elgin office! The associates listed to your needs, trouble shoot with you and make the experience a positive one! I have more than one policy with you, vehicle, Motorcycle, and spring, picking up a third for a recreational motor vehicle! 5 stars for SURE!! Thank you

Been a customer for over 3 yrs and only thing keeps me coming besides the low rates is Nancy who…read morealways is willing to go above and beyond.