We love Sutton's office. Many of our extended family members are also customers. John is very friendly and takes his time explaining options to us. His staff is very helpful and I always hear back from them quickly - we especially like Kathleen! We're happy with our rates, the customer service and we never feel pressured. read more

We recently switched to this agent and are very happy with it. It put us at ease b/c with our prior insurance it was simply a horrible experience needless to say we only had them for less than a year and w/ all the problems we had we decided we weren't going to renew. The staff at John Sutton was extremely helpful answered all of our questions and didn't make us feel any type of pressure. Very helpful that there they have bilingual agents to assist too. I would recommend this agent. read more

I wish I could give 3.5 stars. I have never called when someone didn't answer or call back right away. The staff has always been very helpful. I have been a customer for 15+ years. Sadly, I recently moved my car and homeowners to another agent (broker) because the price difference was over 1K saving yearly. I gave the office a chance to match and they couldn't. After years of business I am not sure they thought I would leave, but the savings was too large not to. I do still have my life insurance with John Sutton. I would go back, but only if they could match the price. read more

I have been a customer of State Farm for 10 years now. I do not have many accidents and hardly ever call John's office. I will be brief, but I have gotten into 2 accidents in the past 6 months, one was my fault and one was not my fault. The accident that wasn't my fault was a fender bender. Guy hit me while we were stopped waiting for a train. He lied to the cop about having insurance, so very long story short, it had to go through my insurance and the man had to pay out of pocket. State Farm has a 24 hr answering service which is so convenient and they are always very helpful. ALSO, I called John Sutton's office and spoke with the ladies about my situation, thinking my insurance would go up, or something was coming out of my pocket. But my insurance didn't go up at all. All the girls there knew exactly what to do and were amazing in the process. This accident was extremely stressful and John Suttons staff was great through it all. I am and will be very loyal to this company because they have been so good to me. read more

We have been customers of John Sutton for over fifteen years, and during that time I think we filed one homeowners claim for hail damage to our siding over ten years ago. We have both our homeowners and car coverage with John Sutton's office. We are not customers that call frequently, but on the few occasions where we did call we NEVER got a call back from John Sutton. One month ago I called with some questions, and needed a call back. Needless to say, we have heard NOTHING! His staff is the OPPOSITE of helpful or knowledgeable. The one good thing I can say is that State Farm rates are very competitive, so we have decided to change agents. Problem Solved. BEWARE...if you want an agent who has ANY level of customer service DO NOT GO WITH JOHN SUTTON!!! When you need your insurance company you need them to be there, to be knowledgeable, and to ANSWER THE PHONE and NONE of these traits can be attributed to JOHN SUTTON!!! read more

We have been State Farm customers since 1990. We moved to Elgin 4 years ago from South Carolina. Our agent there, transferred our policies for us. We never met with John Sutton's office, and when we asked if we needed to, they said we didn't/that they had all they needed from our previous agent. We have not ever had to make a claim, so we had little interaction with their office. Our homeowner's policy came in the mail a month ago and had gone up in price. When I called to ask why, they said - "oh, your policy hasn't been reviewed in almost 4 years." I asked if that was typical and the woman on the line said they only review them if a customer questions something on the policy. When we started to review it, they had all kinds of wrong information on our home. When I asked to talk further to the agent, they said he couldn't be reached at that time. So they had been cashing our checks, but never giving any of the 7 policies we held with them a second glance. After considering it further, I decided to call the general State Farm customer service line to ask if this was typical of SF agents - that they never review policies unless questioned by the customer? They said firmly - no. They immediately connected me with John Sutton (funny - thought he was "out of the office and unavailable"? He was completely condescending when explaining to me "how his office worked". He also said that he couldn't spend all day reviewing my policies . . . Uh, no thanks. We immediately switched to another agent in Elgin; they met with us within a week of signing on with them. We're happy to now be sending our checks to someone who cares. read more