Shannon and her staff get an A++ from me! Nothing but great service and hassle-free claims. I had…read moreroof/siding damage from a storm, and the whole experience from first phone call to a completed job was STRESS FREE! I have homeowners, car and life insurance thru this agency and wouldn't have it any other way

The best experience with an insurance company yet! I was…read moretaken care of by Amanda Perez one of Shannon's reps. She treated me with respect and undivided attention. Every question I asked she answered, if she didn't know the answer she told me she would call me back and she did call me back promptly. She treated me as if I was purchasing a 100 million dollar policy even though I was just getting regular homeowners and regular auto insurance, it wasn't like I was talking to an insurance representative it was like I was talking with a new friend. I switched from Allstate for a lower payment but not only did I get lower cost I got much better customer service, and I had pretty good customer service with Allstate. In my opinion thats almost better than saving money!

I can't say enough great things about the service we received from Avenue Mortgage (now CIBM…read moreMortgage). We worked with Evelyn on our original bridge loan and Kent on our refinance and both went above and beyond our expectations. They were quick to respond and worked to get us in the best possible loan given our situation. I would recommend this team to anyone looking for a mortgage with a personal touch.

Be careful of Todd. Especially if you are looking for something less than 200K. I got caught up…read morewith the promises of 'don't worry, we'll make it happen' right till all my paperwork was with them and it was almost time to get it to the underwriter. What seemed really unclassy was that when he couldn't come up with a plan that would work for me, Todd passed me on to one of his assistants to tell me that unless i increased my down payment, they could not work it out for me. He did not have the decency to call and tell me, leave alone face to face. Left me high and dry, right at the last minute!! It was a very bad experience. fortunately for me, I was directed by someone close to me to Spencer Garrett at Compass Mortgage. Just down the road from Avenue Mortgage. I picked up my papers and drove to meet Spencer. It was like a breath of fresh air. So professional, and knew exactly what to do within my budget. Within my first visit, he found a solution, 2 weeks later I make the offer on the house and a month and a half later I moved into my dream home. It was that simple. Came close to being a disaster with Avenue Mortgage.

This insurance company has great customer service. They answer all my questions and I highly…read morerecommended. Also no long lines and prompt service.

I just went into the office and A young lady helped me. She was polite and I will be back to get…read moremy car insurance here. She took her time to explain the coverages as this is the first time I will ever need full coverage.

I highly recommend Rob & Cindy for any insurance needs. They are extremely knowledgeable and…read morealways available to answer any questions. You'll be happy you gave them a call!!

Very attentive service! Always pleasant and very knowledgeable! Highly recommend calling John for…read moreyour insurance needs!

John Viiegas is always very responsive and a creative problem -solver! He helped me bundle my car…read morecoverage which enabled me to drive safe and also save some money-which is always good! John is the ultimate professional!

I would highly recommend this insurance agency. They are very competitive and use some of the best…read moreinsurance companies. They are quick, courteous and offer many different types of policies. Mike and Brittany truly care about making sure the client has all of their questions answered and gets the best policy for their needs. I'm so glad I went to them to get my home and car insurance. I will be recommending them to anyone else who needs help with their insurance.

After my father's job relocated us back to the Chicagoland area 20 years ago, my father obtained…read morehis car and renter's insurance with Mark at State Farm. When I turned 16, I was added to his policy, and my sister as well a few years later when she turned 16 and we both needed car insurance. The various discounts available helped get us a good rate. After many new car changes, removal of my sister when she married, addition of my step sister and step mother when my dad re-married, we still received low rates for great coverage. At 21, I was foolish and got a DUI and when my father called Mark, he just laughed and said "kids will be kids." My rate didn't increase. Even with other incidents (a not-fault accident I was in, a speeding ticket, etc) my rate never increased. Fast foward 8 years, and I moved out on my own. I branched off of my dad's policy and obtained my own for car and renter's insurance. The bf had Esurance or some crap, so I made him leave and he joined my policy. Not only did that help again with multiple discounts, but Esurance was charging him 6 times what Mark quoted him for his vehicle. That's huge! Needless to say, the bf was thrilled. Esurance considered the bf a "high risk" driver.... not sure what criteria they used to determine that, but apparently it didn't matter with SF. He was ecstatic that he would no longer pay such a high premium for lousy coverage. Just last month, a deer ran out straight into the bf's car. The damage didn't seem too terrible (I had my own deer experience ten years ago with far worse damage). State Farm gave us a reputable body shop to repair the car and set us up with a very nice rental car with Enterprise. Thanks to comprehensive, we didn't pay a dime. If we didn't have comprehensive, the bill would have been our responsibility - a grand total of over $5200! For a mere $103 per month for two vehicles (one with full coverage, the other with full coverage - collision) and renter's insurance... I am more than pleased. Everytime we have a question or need to update something on our policy, Mark has been extrememly helpful. His assistants are equally helpful the few times Mark was not in the office. He is also quick to respond via e-mail if you choose to go that route. Many months ago, the bf talked about insurance shopping, because he felt that we could get a better rate, despite my longtime relationship with Mark and State Farm. After the deer incident, he has changed his tune and agreed State Farm is the way to go. I couldn't agree more. It would take a LOT to make me change insurance companies. Kudos to Mark Lathrop and State Farm.

I JUST got off the phone w/ Veronica, & I was calling originally cause i was trying to get a quote…read moreonline and my vehicle model wouldn't pull up, so I called the closest office 2 me and she informed me that i could get an more accurate quote w/ her...so since i am in need of a new policy today.. i asked her to give me a quote....but when we got down to the logistics of it.... she couldn't give me a answer to what my van model would be, so she did NOTHING MORE than the online program did.... THEN she was trying to tell me that i would have to put my common law husband on the policy even though he lives in a different state,,, and dosent drive my car EVER... when i said she was making this more difficult that it really was.... my father owns an insurance company and i KNOW that i don't have to have my common law husband on my policy when he dosent live with me or drive my car .... then at the end she was VERY RUDE, about everything and couldn't spell my very easy last names right.....2ce! i certainly hope she shredded my info cause i surely won't do business with them EVER & surely would not recommend HER!

Amazingly happy with Jasmine! It was a pleasure speaking with you. Thank you for all your patience…read moreand help on all my questions.

Initially this office seemed well versed in insurance and had decent customer service. However, as…read moretime went on I requested changes be made to my account and realized after 4 months that they had not been made. I had set my insurance to auto pay and I failed to check to see that the changes were made. I was informed a credit would be issued within 10 business days, that credit wound up taking almost 20 business days. I was then advised what my new monthly premium would be and that auto paid once and then the monthly premium doubled. No correspondence was initiated on the insurance offices staff, I had to reach out, follow up to find out any information. I was then informed that a driver can not be removed from a policy if I can't provide proof of their new insurance or tell the office that the other driver had moved. All of this was found out after the fact, not forthcoming, not transparent. I would not recommend this office to anyone I know. I dealt with Lucy, whom did not inform me of certain things, and, then Jordan whom did not follow up in a timely manner. I switched to another insurance company and cancelled my policy with this office. If you want good customer service, do not go through this office for insurance. While they are polite, they lack follow up, they lack communicating correct and knowledge that customers need to know.