Matt handled the request for a quote for us as our insurance went up and we were shopping around…read more He was very accommodating in making sure all policies were carried over exactly as the ones we had. Also, he was on time in calling back when he said he would (to accommodate our busy schedule) And he was patient while we reviewed together all the details. (Though it meant he had to recall us 3 times due to our ever changing schedule) In the end...The price was right! So we proceeded with the processing. It was that simple.

Auto and home insurance customer for over 10 years. Never had an issue. Mea is always helpful,…read morereliable and responsive.

I met Jim as a young guy in the Chicago area... about 35 years ago (I think). I was trying to buy a…read morenew car and they said I had to have Car Insurance. I explained to them that I had been cancelled by St Farm after having missed a payment or two recently. I had no car insurance. Jim was in that same lobby waiting on his car, and he heard my situation. Like a Super Hero, Jim sprang into action = told me he could get me reinstated with St Farm. He did just that! Long story short... car after car, house after house... Jim has been my go-yo guy in the Chicago area. Thanks for all your help through out the years Jim!!

Jim has been my agent for 20 years! Always great service! Thank you Jim! No matter what type of…read moreinsurance you need, Jim got you covered!

Wonderful customer service. I walked in to get quotes for my cars and a renters insurance. I'm the…read moretype of person to ask a million questions and all of my questions were answered by Evelyn. She was so nice and patient. She took the time to explain what all the coverage meant. If you stop by this office, go see Evelyn!

Donna, I have made…read moreseveral attempts to contact you. When I call your Office, the lady in your office pick up phone. I do not know if she is your partner, work or receptionist. I have a feeling she is not passing messages to you, since she wants to resolve issues by herself. She likes to argue a lot to prove other people wrong!! I have issue with auto policy. I have insurance Card that is only up to June-23. The papers that you gave me has date till Oct-23. I recently got a notice to pay premium with an increase of 40-50 dollars ( in 3 months!!). i appreciate that you are very busy. but I have a business to run too. And need to find answers regarding this. Is there a way we can connect and sort this out. Can we organize either a meeting or conference call at mutually agreed time? My phone number is 847-207-4976. if you text me time convenient time slots, then I will pick up convenient to me and we can talk. Thanks. VMJ

The Brett Twitty State Farm agency is a top notch business. They provide excellent customer…read moreservice. I have had recent interactions with both Riley and Belle. They are both very knowledgeable and professional customer service agents. Jim M.

If you're looking for a top-notch insurance agent, contact Riley Wells. I've had many insurance…read moreagents over the years and Riley is the best. His attention to detail, willingness to research issues, and promptness are all excellent. I give him the highest recommendation.

fantastic family here! I have to wright a review because it was that great! I've been with Joe for…read moreyears and then I thought it was going to be so expensive to add on my new 16 year old driver, but the price didn't go up much at all! they are very responsive and proficient. I'll admit I didn't talk to them in a while. Rose and Jan did everything they could to help me with new driver discounts and it worked out great and then the price was so good I added my condo and the price went down again! Besides the great rates I got, they are so nice and helpful on the phone, Joe did call me too, to tie up any loose ends and make sure everything was in place! Grateful for a staff that made it a true pleasure to do business with! what a bright light in my day! just amazing!!

I had an issue with my insurance. The auto pay was canceled by them. I had to call the office and…read morespoke to Joe Morale. He said he fixed everything and it was set back to auto pay. That was all a lie. I logged into my account and it is telling me that I had missed a payment and that my policy was canceled as of Decemebr 19th. They illegally canceled my policy and I am pissed off. I will be looking into finding a different and better insurance company.

If I could give Jennifer's agency 10 stars I would! Starting last week I was getting quotes for a 1…read moremillion dollar coverage and between 3 other State Farm agencies they all told me they could not insure my business as long as I was using power wash chemicals on the job I called this agency and believe I spoke to a fellow by the name "Kieve" or "Keith" either way he was extremely sympathetic and understood the frustration I was feeling, especially after 3 others either did not properly qualify my needs with home office or whatever Kiev was able to work through the red tape and he was able to write my small business artesian policy. Originally the coverage was for inside windows only but as long as I was not doing any power washing my outside for the same premium would be covered as well really sweetening the deal. I highly recommend this agency excellent earth shattering service

The story is very long, I tried to save $200 a year and they convinced me and gave me a very good…read moreprice, after the first month $70 extra, after the second month $80 extra, after the third month $79 extra, in three months they drained me of more than $200, real scammers, be careful with Laura, lies after lies, she didn't even answer my emails, she had someone else write me other lies that because of a $0 claim my insurance was raised, with Allstate 15 in business I went back to them and they gave me a discount of $300 a year because I went back to them in a short time.

I start my residential and commercial painting company 17 years ago and when it was time to carry…read moremultiple insurance polices for the company Chuck and the staff at Frisch & Barrett were amazing in finding the different policies that were the correct fit for my company. What sets F&B apart from other insurance companies is their customer service. It's beyond exceptional.....it's AMAZING! When I would send an email it was ALWAYS answered immediately. Whenever I would call my questions/ inquiries were answered immediately. Holly is a just awesome! I'm a small business owner and am hyper sensitive when it comes to customer service and not easily impressed.....well I am with F&B. If you're looking for an insurance agency that makes sure they are providing you with the best possible policies for your company with some of the best customer service in the Indy then Frisch & Barrett is your next insurance agency. Well done Chuck, Holly, and everyone!

Horrible insurance agents! Had a claim against one of their insured (company), they denied any…read moreresponsibility said we had to follow up with the company because they had a $ 500 deductible. I have a certificate of insurance that has no indication of any deductibles when referencing their coverage. Once I said my claim was for $ 350 suddenly there is a $ 500 deductible. Very shady characters! Find someone trustworthy to have your insurance with. I know they make their money by avoiding paying claims, but what if it was your house or vehicle?? Don't take the risk with these people.

On 1/30/2019 it was -20 in Chicago and I got a flat tire on my way to work. I called around a few…read moretowing companies and couldn't get through. I then thought maybe I'll call Sam from State Farm and see if there was anything he could do. He got back to me in minutes and within 10 minutes I had a tow truck scheduled and was safely back at work within the hour. While State Farm offers amazing coverage, it is the agent and team that makes all the difference. Sam Marshall and his team of agents have it all together. In a world where things always go wrong, if you want peace of mind that you're covered when that happens work with Sam Marshall.

Is your best friend when trying to get your business but after that, NEVER responds to emails…read more Guess he's too important. Zero customer service or acknowledgement from him. Not just to me, but my family and cousin when he was with him. Took over a year to get a house claim from weather damage put through and that was because of me. 14 MONTHS! Literally sent emails asking why there is NEVER a response. There was NO RESPONSE. Ghost town. There is a person working in that office doing all the work and she is AWESOME! Other than that, not happy at all. Zero responses and said I would be covered with a certain house coverage, which wasn't the case when something happened.