This review is based solely on walk-in service for a quote. I don't think I have noticed the number of insurance offices there were...until I was on Day 21 of my grace period after my insurance expired. Yes, I know, *PROCRASTINATOR ALERT*. But, it goes to show the immediacy of care this office is able to provide! I am 27 years old, admittedly a millennial, and know absolutely zilch when it comes to auto insurance (any insurance, in fact). I will shamelessly admit how little I know about financial literacy. The night before, I requested a quote on Geico Online. I honestly had no idea what I was choosing (just with the direction of a family friend that works for State Farm). She did the best she could to explain terms like "bodily injury", "property damage liability", "comprehensive vs. collision", etc. But even with the quote online...I was still so confused. Clearly different insurance companies bundle coverage differently (in regards to uninsured/underinsured motorist). I was driving to meet a friend, all while talking to my State Farm family friend, with a huge sense of urgency to get auto insurance coverage as soon as humanly possible. I don't believe in higher beings, but I saw two Geico billboards en route, and literally one block from my destination, I spotted this lovely Geico office. I made a U-turn and decided to stop in. The office itself is bare bones, but I remained positive that their customer service/services would not reflect their office space. I was greeted with friendly faces at the front desk. They promptly took my information and I was directed to Ryan Schroeder, within minutes. Ryan was knowledgeable, relatable, and patient. He worked with me to adjust the horrid quote I had finagled the night before. He explained each coverage in layman's terms and gave real life examples to make them comprehensible. His quote for my circumstances and vehicle were extremely fair, compared to my current coverage with State Farm. Ryan is clearly dedicated to provide honest, transparent quotes for coverages. It is clear he cares about his clients' well being, because he was concerned that my "grace period" would be considered a lapsed coverage if I waited too long. Ultimately, I did not end up signing with Geico; however, it is my hope that perhaps Ryan can provide an affordable quote for you (understanding that each person has different circumstances and vehicles). Ryan was so pleasant to learn from and work with! read more

GEICO and all this auto insurance are just a bunch of thieves....been on GEICO over a year & instead of getting my insurance reduced, it was increased for no reason...no accident and no former reason...from $243 to $275...talking about I have to pay $361 and formerly sending any notification but they are quick to send your policy cancellation...thieves...GO TO STATE FARM if you can, am trying so hard to switch... read more

Geico has lost my trust after they unjustly charged a friend and neighbor of mine for $9.99 because they claimed that she terminated her auto policy 'in an inappropriate manner'. My neighbor had called before her policy ended and her new policy was to begin. She terminated her Geico policy because Geico raised her 6 month policy twice in 1 year to $1000 for 6 six months. She is 89 and lives on a small monthly pension and her driving record is clean with no traffic tickets and no accidents. Geico even threatened to send the collection agency after her, which would ruin her credit record over $9.99. So, if you are looking for auto insurance and you enjoy watching Geico commercials on television, make sure you ask about Geico's terminating policy before you purchase their auto protection. I wouldn't want anybody to agonize over unjust billing or to be threatened with a collection agency. read more

Horrible , just horrible, I need to speak to a person on the phone to reinstall my policy can't do it on the app and I called twice and both times I was on hold for OVER 1 HOUR. What in the world is wrong with this company. read more

They dropped our auto insurance without notice. They also insure our house. Extremely poor customer service. We are on hold for over a half an hour looking for an explanation. We are looking for alternatives. read more

Horrible wait times to get assistance on the phone /wait time is around an 1 hour anytime I need to call in.

I love GEICO but today I had a flat fire so I called road assistance and they sent a guy out from towing company and the Jack he had was small he could get my tire up to change it. So I called the manager of the towing company Mike telling him that the Jack was not strong enough for my car. He said I was rude and told the driver to leave me stranded and not to help me. I called GEICO and told them if they have ppl like this I would need to change my insurance. I need to feel confident that if my car breaks down or needs a tire change. I can depend on a insurance company that will help me for roadside assistance. How dare www.wells auto service.com tell the driver to leave me stranded. Poor customer service. If GEICO does not get a better towing company. I need to change my car insurance read more

Geico insurance in general ,i was driving a 1993 gmc safari in june this year switched to a a 2002 chevy astro van , they hand no problem taking my money then and came to find out from the state of illinois inquiring about my insurance, so called Geico sat on hold for 50 minutes only to find out that they dropped me something about my vehicle but got no reason why , and i was never sent any kind of notice from them about it so not sure how many months been driving without insurance , and was with the more then 10 years, so no will never tell any body to insure thru them read more

I have been trying for over a Month to get reimbursed for Road service to no avail. I submitted the claim twice. It scares me to think how bad the response would be if I had a major claim. This is only $125.00. Is Geico broke??? read more

Not good when an accident occurs. They accuse their own customers who are not at fault by not investigating the accident themselves. They use the offending insurance company investigate that led to errors in payouts and harassment. read more

I had geico for 15 years, I never filed a claim. I had a minor change in personal situation and they canceled me without notification, first breaking into two policies without notification then failing to tell me they needed my updated payment into since I now had two polices which I never knew about since I never knew they had made any changes last alone approved them. I only realized this happened when I had a flat tire and found I had zero coverage. Who does that??? Horrible horrible horrible insurance read more

This specific branch of GEICO has provided me with stellar service, for what is now 7 years (2008-2015). They've been resourceful, timely, and empathetic with all of my accidents, questions, and policies. Speaking to GEICO overall, my car was totaled in February 2015, and I received a check for a very reasonable #, in April, with minimal hassle on my end. I don't see myself ever leaving GEICO, as long as my rates stay fair! read more

Would give zero if I could. Avoid them at all cost. They made a claim to cover then stopped payment. Agent actually laughed when I questioned how they could just stop a promised payment. WOW! Horrible customer service. read more

geico insurance company sucks!!! i cancelled my auto pay with one of their employees. only to find out it was never cancelled all the way through. they pulled out a double payment which should never have happened!!! got overdraft fee of $37.00 from my bank!!! it took me over a month to get all this reimbursed!!!! geico doesn't care about you as a customer!!!! all you get is lip service & no customer service!!! i also was promised over a week ago that i would receive a $25.00 gift card because of all my time & aggravation!!! only to get more lip service & no customer service once again!!! i never received it!!! they suck suck suck i have gone to another company & family & friends are leaving this highly disgusted & disappointing if you want to call it a company!!!! i had to put a rating if i had my way they wouldn't ever get a star!!! they don't deserve a star!!!!!!!!! read more

Had an awful experience today with geico. I needed a new policy off of my parents. The sales guy told me it would cost me $638 for 6 months. I said okay and gave him my credit card info. I received an email with confirmation. When I logged in online with my new policy number I saw that he had charged me $690. I called immediately and spoke with a supervisor who then told me yet another number that it should be $660. I told her it was a recorded conversation and it's unacceptable for someone to tell you one price and then charge your card another. She did not care and she let me cancel my policy. I went with statefarm who gave me a cheaper price. Even though geico was supposedly giving me "the best price" for having homeowner insurance with them as well. They will never have my business again and anyone reading this I hope you think twice before choosing geico. read more

The absolute worst. Do not provide your real phone number when requesting an online quote from Geico. These guys will hound you nonstop. If I wanted the insurance, I would have purchased it online. Not from some salesman trying to meet their quota... read more

We've never had a claim, but when we bought a new car, GEICO doubled our premiums. So we went with The Hartford. Save up to 15%? Try again GEICO, 10 years safe driving record means nothing to you. I guess it meant something to The Hartford, because: We saved 50% by switching from GEICO! I guess you need money to pay for those annoying and quite completely stupid TV commercials. Kiss off, GEICO, unloyal are you, so goodbye to you. read more

GEICO is the absolute WORST! Good luck making an insurance claim, they will fight to pay a penny. Have had them for years, great when I didn't need anything from them, but again, once there's a claim HORRIBLE. Back to State Farm for me and my family! read more

I had GEICO insurance until recently when I got into my first car accident in over 10 yrs. The agent that I dealt with personally was great but the company is a sell out. First the guy I was in an accident with argued with the judge then threw a fit on his way out of the courthouse when he found out I wasn't going to personally cut him a check. I had all the pictures and posts from social media where it was posted how everyone was ok and the excuses he had for not having his young children in car seats. I attempted to call GEICO repeatedly to alert them to all of this and send them the info. No reply from them they just paid him so I made what I thought was a logical decision drop the company that cares more about making a situation go away rather than stand behind your client and what's right. Way to be a sell out GEICO; I will never recommend you to anyone read more

This is the worst insurance company to be with. I just called and told I would use the car less because I am going to work from home and they said the insurance is going up because apparently my car is now a 'pleasure' car. I have never heard anything more dumb then that. read more

My car got stolen and certain parts are destroyed and missing. ABriner@Geico.com is supervisor of my adjuster REngel@Geico.com They are refusing to cover: Dashboard camera. He says it needs to be attached with bolts and brackets. Camera was glued to dashboard. It was permanently attached. Flashlight. No direct response, but he accidentally sent me an email instead of his colleague REngel@Geico.com that flashlight is supposed to be attached with bolts and brackets as well. Flashlight has been put in my Jeep in Jeep's factory. It's not my personal belonging. Brake pads, disks, wheel bearing and I don't know what else is destroyed by reckless driving. ABrined said he needs proof that brakes were services. I did send him prof from Car Fax, but there is no reply from anyone. My brakes were working fine before the accident. I had my brakes checked during my last oil change. He is refusing email communication with me. He is also refusing me to record phone calls, regardless of Geico recording each call. My tires are destroyed. Vandal that stole my car was hitting curb or something with tires and wheel rims. At first, one tire was approved and put on the estimate. Then two additional tires were approved, but I never got anything for them. I have been given estimate for aftermarket parts. I have been waiting for days before I had simple response from Geico. My car is still at mechanic. I'm using rental car and I asked 7 days extension. But I doubt someone will approve it today. And Monday is holiday, so it looks like I will be left without car or I will have to cover renting. I asked for email address of his superior but he didn't provide any. My friends will cancel Geico insurance after this for sure! read more

Geico will not help you when you need them the most. We planned to rent a truck to move all of our belongings half way across the country. A week before our move I rented a truck and called Geico to make sure I was insured to drive the truck and did not have to buy additional insurance through the rental company. A Geico representative told me I was covered and did not have to buy additional insurance, so we were set. Unfortunately, we had an accident with the truck during the move. I immediately contacted Geico and filed a claim when I was told that everything would be covered and not to worry. Months go by and the bills come in from the accident. One by one Geico begins to refuse to pay the bills for any reason they can find. Geico uses loop holes in contracts to justify not paying for this or that and it is a second job talking to all these people to get Geico to pay what they are supposed to pay. They make getting a claim paid out extremely hard and do their best not to pay what they rightfully should! I had the unfortunate realization that Geioc employees get bonuses for not paying out claims and they do their best not to pay the claims that they are supposed to. They continue to not pay for some of the damages and are trying to stick me with a hefty bill ($1,000s of dollars in damages!)! This is not right. Geico has told me before and after the accident that I am covered but when it's time to pay the bills they are anything but helpful and responsible. I continue to have to call Geico, and the other parties involved, trying to get this resolved but to no end. My family and I have paid Geico thousands of dollars for insurance over the years and we would have been better off paying them nothing so we can cover the expenses ourselves. They make paying a claim as big a hassle on purpose so you give up and they don't have to fulfil their end of the insurance contract, to pay the bills for an accident that you are supposedly "covered" on. Geico is only concerned about making a profit and not helping its customers, especially when they need it the most. Geico is a poor excuse for an insurance company and continues to make a large profit off of people who believe they have a piece of mind from an insurance company when in fact they are being scammed by a large corporation. read more

Worst Car/ Boat Insurance company- GEICO. Their claims adjusters are very slow, I've had a small claim and can't get an adjuster to call me back. I've been a good customer for years. My first claim and wtf! Worst service ever! GEICO sucks! read more

was with this geico for 3 month every time i called i was told i would get a call back never did my agent lost our info when i finally did talk to him they never helped me at all read more

Geico refuses to pay claims. They are cheap and order parts from cheap places, do not recommend.

Geico does not believe in customer loyalty. I was a great customer, and a good driver. I don't get into accidents or get moving violations. I even signed up for the automatic payment withdrawals so that i can always be on time with payments. Recently there was a glitch in the billing process and they automatically cancelled my policy. They didn't even inform me! No email, no letter, not even a phone call. When i called to see what happened, they said that the policy could be re-instated however my rate will be going up! Now I am being penalized for their glitch! How is that fair? I mean isn't it common sense that a person who signs up for automatic payments wouldn't be the type of person that wouldn't care about if he or she missed a payment? If you need car insurance and you are thinking of Geico, DONT. Believe me they don't care and never look out for you. I also find it amusing that this review was posted on their website: GEICO was rated superior by consumers again in 2007 for its customer advocacy. Forrester defines it as "the perception by customers that a firm [GEICO] does what's best for them, not just what's best for its own bottom line." That is a complete lie!!!! read more