Someone insured with this company rear-ended my vehicle and totaled it. They advised me to go to…read moreone of their preferred shops the very next day after the accident, and they deemed the vehicle a total loss. They did not offer me a rental vehicle, and when I asked for one, they claimed that I couldn't get one because the vehicle was totaled. They offered me this lowball offer and would not pay for the lost income that we suffered from the total loss, which took them weeks to determine a settlement amount. When you call, you are sitting on hold for over an hour before someone picks up. Everyone you speak with tells you a different story, and they never have a straight answer for anything. This company is horrible. They need to be investigated. I wish I could give them zero stars.

I actually got to meet one of the women who not only trains new employees, but is in higher level…read moreposition at this company. Her name is Ariana. Although I never received services or help from here, I feel absolutely horrible for anyone that does. Not only does she have a group chat where they talk about other employees, their bosses especially, they celebrate denying customers. Just know that if you were ever denied or even called here, they talked about your situation in detail, laughed about it like they were at a comedy show, and celebrated how great it felt to do so. They get off on it, literally. Her and the other women in that group. She told me about an older Hispanic man who was in a horrible car accident, and was even crying to her. She laughed about his situation and said "yea, so I denied him. Now he has no job and has to pay out of pocket. I did that." She was so happy with the outcome. Claimed to be a follower of Christ, but I highly doubt he would condone this behavior. Do your bosses know about this? You make fun of them a lot. Absolutely despicable. What else is this company hiding? Google wouldn't let me post this review. Shame on this company and their workers. Mind you she's a Latina doing this to other hard working Hispanics. Disgusting.

The best service from Valeria. I loved that she helped me with everything I needed. Excellent…read moreservice

I received a quote for my car and home insurance, and feel like I got a great deal, excellent…read moreservice by Sandra,the agent in charge. Highly recommended.

This insurance company has great customer service. They answer all my questions and I highly…read morerecommended. Also no long lines and prompt service.

I just went into the office and A young lady helped me. She was polite and I will be back to get…read moremy car insurance here. She took her time to explain the coverages as this is the first time I will ever need full coverage.

Great customer service. They offer a large selection of quality insurance carriers to choose from.read more

From the owner: Midwest Certified Insurance Agency is a family owned and operated independent insurance agency…read morespecializing in the insurance needs of small to medium-sized businesses. With more than 30 dedicated employees we can provide outstanding personal service. Superior service is what defines Midwest Certified. From the dedicated sales staff that will search the market for solutions to your insurance needs to our experienced customer service staff that will deal with all your administrative issues such as billing and claims issues, superior service is what sets Midwest Certified apart from the rest! Representing numerous high quality insurance companies, Midwest Certified offers a wide variety of insurance products to meet our customers' unique needs while offering the best value. Please consider us for your health, business, life, home and auto insurance needs.

This office doesn't respond to messages or emails and I have several billing issues. They will also…read morecancel your homeowners insurance if you contact the claims department for a simple question about something being covered. No claim was filed $0 was paid, and yet the policy was canceled for too many claims?!! If you want home owners insurance that actually provides coverage and wont drop you the second you start asking questions I wouldn't use State Farm..

The service was terrible. I don't speak English well, and when I asked the girl at the check-in…read moredesk for help, she didn't help me at all. She just told me to call the agent who handled my insurance. I was very exhausted. I will never get insurance from this company again.