Avoid West Coast Hearing and Balance Center if you value honesty and basic respect…read more I paid my grandpa's copay in full ($65) and I have the receipt to prove it. Despite that, the office later tried to claim we still owed an additional $10 and even threatened to refuse to see him unless it was paid. That alone is unacceptable, but the way the situation was handled made it far worse. When I tried to calmly explain and show proof, the receptionists ganged up on me, spoke in a condescending tone, and dismissed me like I was being unreasonable for questioning their mistake. Instead of taking accountability or even attempting to resolve the issue professionally. This felt less like a simple billing error and more like an attempt to squeeze extra money out of patients, hoping people won't push back. It's incredibly disappointing to see this kind of behavior, especially when dealing with elderly patients who rely on fair and ethical treatment. Between the poor customer service, lack of professionalism, and questionable billing practices, I would not trust this office. There are plenty of other providers out there who treat their patients with respect but this is not one of them.

Helpful staff, a knowledgeable, kind, understanding Audiologist , that helped me find the right…read morehearing aids, and patiently assisted me in using them and the upkeep of them. I am so appreciative to her!

Kevin and his Assistant have gone out of their way to provide the best of service toy elderly…read moremother. They have been kind and thorough in working with her.

Kevin is an amazing Audiologist!…read more His evaluation goes beyond an audiogram.He listens to your concerns and identifies how your hearing loss is affecting your quality of life. For example, social conversation, listening to the TV, restaurants, music, missing bits and pieces of those special occasions in life. Kevin has helped my husband to greatly reduce his frustration, when he is not able to hear in social settings, by selecting the best hearing aids to increase his quality of life. Additionally, Kevin also provides the technology to make adjusts to your hearing aids resulting in the best quality of life! Thank you Kevin and your staff!

The best place I could have gone considering I know nothing about hearing aids…read more My audiologist is Mariah and she was very knowledgeable and patient with me. I had so many questions but she took the time to answer each one. We took a couple weeks to get me to 100% but that was the plan from the beginning. Turning everything on full blast would only make me hate things. So each week we turned it up and tweaked the settings. I almost cried with excitement when I first had total speech recognition with an audio book, next were phone calls. I love this hearing aid and Mariah!

Our family has used this company for many years, supporting my elderly father-in-law who has…read morerequired hearing aids for...years. Without doubt I would rate them with 5 stars! Allow me to explain why. First off, the customer service that is provided. They completely understand the "high touch" need that is required with elderly patients. Every question that has been asked is fully answered and there's never any doubts as you're walking out the door. The people who work here actually CARE about their patients. Frequently we have been given multiple suggestions about how to deal with specific circumstances and we have never had anyone balk or stonewall us. Any required repairs have been done quickly and without hassle. Yes, if you need this service I would highly recommend Acoustic Hearing Aids in Camarillo!

Thank You Thursday Review - Jessica Estrada, Excellent Audiology, Ventura, CA…read more At 93, after more than 70 years in the music recording industry, I've met countless professionals--but Jessica Estrada stands out. Her cutting-edge technical knowledge, caring bedside manner, and genuine concern for her patients make every visit exceptional. I trust her completely and tell all my friends and loved ones: "When you can't hear, it's time to go here--to Jessica." -- Buz Wilburn

I have been coming to Excellent Hearing for several years, on the recommendation of my mother, who…read moreloves them. The that I see is Jessica Estrada. She is pleasant, knowledgeable and very good at explaining what the tests reveal....in my case that my wife is (as usual) correct, my hearing is getting worse! She is very good at helping you pick a device that will fit your needs and your pocketbook. The​ initial exams so no excuses! If you want to know if you are going​ deaf, make an appointment.

The staff was super helpful to me. Being deaf can be very…read morestressful and she tried her best to help accommodate my problems with Medi-cal and my implants. Thank you Dr Burks

I am so appreciative of Alison. My parents lost their home in the Eaten fire on January 7th. They…read moreleft with very little and now they live in Ventura near me. I have been replacing hearing aids, eye glasses, oxygen machine etc etc. My Dad had his hearing aid but it was plugged and not working. I contacted the makers and their office wanted to charge me $95 for an office visit with additional charges to clean and replace tubing. I saw on line that Alison was near where I moved my parents. I walked into her office with his hearing aids and explained the situation. She asked me to come back in 30 min. Upon my return, she had cleaned and replaced tubing as well as put in new batteries and charged me under $10. I thank you Alison and highly recommend her. She clearly cares about human beings and not just the bottom line!

I had been through family members and friends telling me about their expensive, frustrating…read moreexperiences with failed hearing aids. So, I was unsure about moving forward with a friend that I represent as her legal advocate; having been diagnosed with Alzheimer's. Being a nurse for 35 years, I knew to always "think outside the box. Taking my friend to Gary was one of the few "joys" she really has grabbed on to. She got tears in her eyes when Gary tried the test aids in her ears! He's soft spoken and very knowledgeable and kind. She LOVES the fact she can stop isolating and join her neighbors in the dining room for meals! Megan keeps him on schedule and works magic with "running the ship!"

Very lovely people and I felt very confident that my exam results are accurate.read more

I purchased hearing aids from miracle about 4 years ago. They were $6000.00 dollars which is…read moreridiculous alone, but when one of my hearing aids stopped working they would not help me. I will never purchase anything from this business again.

This is a little bit of a late review because I have been a little busy, but I want to say that I'm…read morevery impressed with the knowledge and care of Michael and very informative. I loved the customer service as well. The ambience is nice and they are honest and not trying to push anything on you and just want what's best for you. They care and I really love that and recommend now to a lot of of my friends and family to visit.

Took my hearing aids in to be repaired. Told they were ready for pick up. When I picked them up it…read morewas obvious they had not been touched. All the problems still existed! The front desk said they could not tell me what had been done. TERRIBLE SERVICE for such an expensive device!

These folks were REALLY nice. I have vertigo and was sent here for a hearing test - I was treated…read morevery well, staff were kind and relaxed, customer service was excellent. Site was clean and everyone was professional. I am 47 and felt very well cared for.