I've been a client at Connect and Restore for about eight months, and unfortunately the experience has been extremely frustrating and disappointing.
During this time, I've been assigned three different therapists, two left the practice so I was just assigned a third. Each transition required starting over and re-explaining deeply personal history, which is emotionally exhausting and counterproductive in a therapeutic setting.
To make matters worse, my insurance 100% covered all previous sessions with the first two therapists. However, after being assigned to a third therapist, I was not informed ahead of time that this provider was out of network. I only found out after the session that I was being charged $175 out of pocket. Had I been informed beforehand, I would not have scheduled or attended the appointment. So once again, I spent an hour opening up to a new therapist only to find out it's going nowhere because my insurance won't cover future sessions
Lack of transparency around insurance coverage, combined with CONSTANT therapist turnover, shows a serious breakdown in communication and continuity of care. Therapy requires trust and consistency, and unfortunately Connect and Restore has failed to provide either.
I would strongly caution others to confirm insurance coverage and be prepared for frequent provider changes. read more