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Recommended Reviews - Congelato

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James G.

What a great little place! Stopped by a couple days ago and the gelato was fantastic! Friendly staff, quick service, reasonable prices and great atmosphere. The evening we went there was a live person playing in the large courtyard in front of the shop. Highly highly recommend this place if your looking for a cool treat in this Texas heat!

Cookie butter
Crystal H.

Great service with the most amazing gelato I have tasted in quite some time! The atmosphere was wonderful with live music playing. I will definitely be coming back with friends! Thank you!

Marta D.

Between the service and the gelato (flavor and choices), the 20 minute drive we made solely to come to Congelato was not worth it. It's located in a charming square in Old Helotes. On an early Saturday evening the atmosphere was familial and relaxing... until we walked into Congelato. Two teenage girls were enjoying a snack and were putting food into their mouths with their fingers. Good for them. Take a break! But when they got up, only one of them washed her hands. The other (the dark haired young lady) asked us what she could get started for us. I asked her if she could wash her hands before serving us and the look she gave me could've killed. It was a look of incredulity, irritation, and "I know you didn't!" But I did, and I meant it. I asked her if that were a problem and she said no, but that they usually put on gloves, to which I responded, "That you have to grab with dirty hands." Why are we even having these discussions during Covid? We ordered our gelatos, but when they handed us a pager to let us wait outside, we decided against it. I didn't have much confidence that they wouldn't do anything to our gelatos. We paid a little over $25 for three small and 1 medium. Still left a tip despite the fact my entire family was now offended at the way she responded to me because we're decent people. The mouthfeel and flavors of the gelatos were underwhelming. When comparing to other gelaterias here, like South Alamode and Paciugo, as well as those we've had in Italy, this came nowhere near what we've come to expect. The texture was closer to milk ice than gelato and the coffee and chocolate tasted of decreased quality ingredients. All things considered, the four of us all agreed we'd rather make the trek down to Southtown for gelato than to come back for bad service and so-so gelato. Edited to address the owner's comment: -the customers "interviewed" were not us, nor where the ones he's referring to even in the store at the time of the interaction. Video camera can prove that so I invite them to post it. - the owner went back and forth with me in messages where his story about the rude employee and her serving us changed 3 times. If she had no intention of serving us, why did she ask, "What can I get started for you?" -the owner told me he is half-Black. As a Black man, he should know how detrimental it is to use verbiage like "you intimidated her," "your were aggressive," as he did in private messages. I asked a food service worker to wash her hands before serving us. There's nothing aggressive or intimidating about that. - if a food inspector witnessed what we did and asked the same question, would they be considered "disrespectful" as I was called in private messages? - not once did the owner address the way the employee reacted to my valid question. He can prove I wasn't lying about the way she responded to me when I asked her to wash her hands, which she had not done, nor was making moves to do so. Yet he wants me to give feedback at the time when I was shot dirty looks after asking for basic sanitation to be practiced? Okay.

Affogato with Cinnamon Gelato
Sakina B.

Came here with my family for a nice family outing. The owner was super helpful and sweet. We ordered two gelatos, Affogato, and a pretzel. We will be back. Everyone should come here and experience this stellar place. 5 STARS. Thank you so much Yvette!!!

a bowl of ice cream with a worm sticking out of it
Meilinn T.

The owner was SO DANG NICE! We caught him as he just finished closing up and I already promised gelato for the night. He was definitely in a rush and made time for our small gelato order. I don't know why no one has talked about this place. It's such a cute location with an amazing patio. On top of that, the gelato is SO SMOOTH AND DELICIOUS. Each gelato cup is served with a cookie and a chocolate flute cookie! We got the vanilla. You could taste the love and time that was put into making this! The children say, "five stars... GOOoOoOoOoD!"

Tangerine basil and raspberry sorbet
Arianne Victoria A.

Located in Quaint Old Town Helotes with all the shops and boutiques. Definitely nice strolling in for some gelato. First impression is the superb customer service by the owner who welcomed us and introduced us to the wonderful choices of gelato. A plus for this place. The gelato is homemade by an Italian friend of theirs and is vegan friendly and all natural flavors. Their flavors range from creamy to fruity. I enjoyed my tangerine basil gelato. So refreshing!

Gelato
Mike S.

This small shop has super friendly folks and delicious gelato! They rotate through a variety of flavors which makes going back really exciting. They do a great job of posting their current flavors on socia media- you can follow them on facebook and Instagram (probably others also). I highly recommend you check them out! If we even hint at going to this place, our 6 and 4 year old sons go nuts- it's their favorite treat! Great outdoor atmosphere and lots of other little shops to check out in old town Helotes- it's a real treat in close proximity to San Antonio.

Large Gelato

Very delicious ice cream and friendly service! There is plenty of seating areas right next to this place. Highly recommended!

Yummy
Anna R.

We were in Helotes having Gelato at Congelato. While enjoying our sweets at a picnic table outside the establishment, we saw Steve Browne (retired channel 12 weatherman) walking into "Congelato" with three walking sticks. He had gone to give the owner Yvette one that he had made. As he was leaving we struck up a conversation with Steve letting him know that we missed him as our weatherman; he jokingly said that he is loving doing whatever he wants to whenever he wants to and showed us the two remaining walking sticks. They were very well made and he had signed and dated each of them. He said he was going to start selling them! Well.... on that note, I was his first customer My bestie bought his other walking stick! I think I got a bit side tracked; this shop is a gem and the owners are personable, knowledgeable and very friendly! The owner was a news editor for KSAT 12 and retired to follow her dream of being a store owner entrepreneur. You will love the gelato and meeting the owners; it takes you back to the country feel!

House float with Italian soda and vanilla gelato; topped with almond whipped cream and gummy bears.
Felicia M.

Super yummy and friendly service- great place to stop in for a sweet treat. When you walk in, you are immediately greeted with a friendly gelato dealer Sorbets are delicious especially if you want a dairy free option.

Ordering Window
Jenny C.

We have been wanting to try this ice cream place for a long time. Tonight we had that opportunity. They were busy... three orders ahead of us but they made sure to let us know and keep us updated. We ordered a root beer float and chocolate ice cream with sprinkles. Both were delicious! We took them togo and enjoyed them at home. I would highly recommend!

Vegan strawberry gelato? (Idk ice cream names) sorbet? It was amazing!

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4 years ago

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3 years ago

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8 years ago

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3 years ago

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Wow!!!

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5 years ago

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We love you guys. Always good to see you.

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3 years ago

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7 years ago

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7 years ago

Hidden little gem in Helotes! The owners are super friendly and the gelato is to die for!

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Congelato S.

Thank you for the great review. Come back and see us again soon! : )

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7 years ago

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4 years ago

Always Great gelato and great service! We had butter pecan and vanilla, really delicious!

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8 years ago

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5 years ago

Gelato is light, but packed with flavor! Will definitely come again to try all the other flavors and menu items!

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7 years ago

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5 years ago

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You I've been with us since day one! We appreciate you all so much :-)

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Wow. Thank you. With all of my heart.

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6 years ago

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Ask the Community - Congelato

Do they have any non dairy or lactose free products? Our granddaughter is extremely lactose in tolerant.

Yes they have dairy free options. They have a couple of sorbets to choose from!

Don’t See Your Question? Ask Away!

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Iced strawberry matcha latte

Congelato - desserts - Updated May 2026

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