Quick Overview on my 2nd visit, I came 7 minutes late today (12:07 pm for a 12pm appointment) and no staff complained. At 12:28pm I saw Dr. Cong He, after my intake was done by two gentlemen prior. I was out of there by 12:55pm, and all of that included with take home printouts (in both Chinese and English) , separate instructions to coordinate care and medical imaging needed.
The office was empty when I first arrived; It was completely unexpected since it was the opposite phenomenon before.
I inquired if I had gotten lucky with this appointment time, or something else occured?
Apparently, the patients have been verbally abusing the hard working on site staff members was getting out of hand. They tend to have a lot of elderly patients, so their family members act like they shouldn't have to wait, but most of their patients are "OLD" ... You're not the only fossil waiting to be seen or treated for your pain and discomfort.
The sense of entitlement just from age ... RIDICULOUS !!!
As a fellow patient, I'm in my mid 30s, here for problems of my own too; So because you're elderly, I should wait longer while in pain ?? (if we're going by that sense of entitlement.)
I've worked in various medical fields, and have witnessed way too much nonsense. People come in as "patients" but behave like spoiled brats, while throwing tantrums, and somehow thinks they're "special" somehow, someway.
Every medical office/ institution, alongside insurance companies, all have their own rules and regulations to abide by; therefore also requires protocols and criterias to be met. The medical staff can't perform miracles at the whimsies of individuals. And money doesn't solve everything.
Disease and illnesses doesn't discriminate by any standards, biases, or nepotism.
Appreciate the fact that the staff at this office is consistently thorough, understanding, and doesn't rush their patients out the office. There are plenty of places where we end up waiting over an hour to 1.5hour and then the doctor doesn't even see us for 5 minutes. Or having gone to ER and be stuck in a hospital for a minimum of 8-10 hours and not even get a pillow.
Hang, Thomas, and other friendly staffs at this office are people too. They are people, that actually "do their jobs" !!! (both times, thorough, and helpful with explanations from beginning to end.) The nervous system is complicated as hell, and that's an understatement. (See picture uploaded of the nervous system connected to your spine, posted in their office.)
Their jobs don't include getting screamed and yelled at, this isn't Burger King, and NO - You can't have it your way!!! read more