The conduct of the owner at this facility reflects a pattern of unprofessional, hostile, and…read morenegligent behavior that appears to be in direct conflict with the operational standards, member service obligations, and brand expectations associated with the Anytime Fitness franchise system. Anytime Fitness markets itself as a safe, supportive, and community-based environment. Many members--including teenagers and young adults--utilize the gym as a constructive outlet for mental clarity, personal discipline, and healthy routines. A facility of this nature carries an implicit responsibility to maintain professionalism, neutrality, and respect toward all paying members. Instead, the owner's behavior has created an environment that is increasingly confrontational, poorly managed, and damaging to the Anytime Fitness name. The following issues are ongoing and well-documented among members: * Repeated rude, dismissive, and hostile interactions with members, inconsistent with any reasonable standard of customer service. * Failure to return calls or respond to member complaints, while continuing to charge dues, raising concerns of improper business practice. * Public and inappropriate social media commentary, including insinuations involving children and steroid use. Such statements are reckless, inflammatory, and potentially defamatory, and they expose the franchise and brand to reputational risk. * Arbitrary removal or expulsion of members without transparent policy justification, creating an atmosphere of intimidation rather than support. * Unacceptable cleanliness and maintenance conditions, implicating health and safety expectations required of a fitness facility. * Lack of consistent ownership presence or managerial oversight, leaving members without accountability or appropriate operational supervision. This pattern of conduct constitutes, at minimum, a serious deviation from the standards expected of an Anytime Fitness franchisee and threatens the goodwill and public trust associated with the brand. Corporate has an obligation to ensure franchise locations operate in a manner consistent with Anytime Fitness policies and member safety expectations. Failure to address these issues promptly risks further reputational harm not only to this location, but to the franchise system as a whole. Additionally, it is important to note that these concerns are not isolated. A deeper review will reveal that multiple complaints have been raised not only by members, but also through town-level channels and public records. What is particularly troubling is that when members attempt to seek assistance or file complaints through the appropriate avenues, the matter is routinely redirected back to the franchise owner herself. This creates an obvious conflict of interest and effectively eliminates any meaningful opportunity for resolution. Members are left with no practical recourse when the individual responsible for the misconduct is also the sole point of contact for addressing it. In many cases, communications are either ignored entirely or met with dismissive and unprofessional responses. As a result, even attempts to report concerns anonymously feel futile, as all complaints ultimately route back to the same source. This undermines member trust and raises serious questions about accountability and franchise oversight. This gym is located in Burrillville RI

YOU EARNED YOUR 2 STAR RATING. I tried contacting them by…read morephone and email with no reply. I knew the price ready to sign and they were not able to do such a menial task. Each time I called I was sent to an email box with no reply. I finally called the gym in Medway and was greeted by a nasty belligerent woman who was angry I bothered her and was yelling at me. I don't know how people like that stay in business. I recommend any gym except this one. Horrible experience. There are plenty of gyms run by adults but not this one

I'm in complete disbelief with this gym. Honestly really disappointed. I really wanted to check out…read moretheir gym memberships as they are open 24/7. Patrick the owner ? Reaches out. Tells me he won't be there on Saturday but the manager will. Ok. Get there after working an overnight ....for 9am. Trainer let's me in, tells me the manager isn't there. Wait 15 min see if he comes. 9:30am. Reached out to the owner and he never even bothered almost 1 week after to even apologize for the inconvenience. What a joke !!!!!

Started out really great, joined a group training challenge sessions with a gym membership. There…read morewas a few issues here and there- AC not working, trainers not showing up for training sessions. Overall, and good experience in the beginning. The small group trainings were extra and not a contracted service- I paused the group trainings due to illness in the family. Although I discussed with the manager the pause on group training sessions and charges as I was taking a LOA to care for sick family, they continued to charge me monthly. I brought it to the manages attention, month after month, with the response of "oh- so sorry, we will reimburse you." Well, needless to say I was never reimbursed, over $500 in charges. I went back and forth with them for several more months with the informed plan to refund me, and it never happened. Eventually they stopped returning my calls/texts. I ended up cancelling my membership. I filed a complaint with the BBB, and no response from them. I sent them letter in the mail requesting refund, and they opened it, put it in a new envelope and sent it back to me.

"I've been a member here for 6 months and absolutely love it! The staff is friendly, knowledgeable,…read moreand always willing to help. The equipment is well-maintained and with the Anytime Fitness app, I always have a workout plan. Love the FREE Apple FIt!! The gym is always clean, and the atmosphere is motivating without being intimidating. Whether I'm doing cardio, lifting, or taking a class, I always leave feeling stronger and happier. Highly recommend!!

From the owner: Get personalized fitness with 1:1 training, HIIT sessions, and certified coaches. Every member gets…read morea dedicated coach, whether you prefer virtual or in-person workouts.

Do yourself a favor and never step foot into this place. Equipment and the facility is shoddy and…read morerun down (and unbearably smelly). The management cuts corners by not hiring a cleaning crew, and it shows from the moment you walk in. Nice. Feels like an overall sleazy place, both the members and management have bad vibes. Never feels welcoming or comfortable to be there. Extremely unprofessional "management" flexes (punny, right?) nepotism and misogyny to the point of frustration and disgust.

Let it be known I have been contacted by many people who have since quit due to the same issues…read more(and more) including ex employees.... this management clearly has had on-going issues for years! Update on this matter: manager never called at a "better time" to handle this issue AND they continued to charge my credit card AFTER cancelation. HORRIBLE CUSTOMER SERVICE AND MANAGEMENT. I do not recommend this gym unless you want to be sexually and verbally harrassed

Update 1 year later:…read more Still very happy with this gym overall. Honestly it's the best in the area (options are limited) but still. Generally clean, good equipment, lots of cardio space, good floor space. A few things that are not as great: 1) The back weight room has only one 30 lb dumbbell and one 35 lb dumbbell. This is SO frustrating. The other side of the gym has two sets of each but those typically stay in that weight area. I can't imagine it's that expensive to buy two sets of matching dumbells. 2) they've started locking the class area in off hours which has free weights. Supposedly because people don't clean up the weights during non class time. But this was a key area especially when the gym is busy and this is frustrating 3) The benches in the back room are literally falling apart. Like chunks of styrofoam under the leather peeling off. Again in general very happy with the gym but some areas for improvement

Same old BS high pressure sales. Then they straight up lied about how and when the fees would be…read moreassessed. Then have made it impossible to get out of without them continually charging for another month that I did use it. I was simply trying to get out from the mess of of the whole thing.

This is an amazing studio! At Orangetheory fitness all the studios are the same and all the…read moreworkouts are the same. What separates them is the staff. Amanda who works the front desk was so very friendly. I felt like I have known her forever! Leah was the coach and today was her 1000 class. She has so much energy and with such a good coach! I would love to come back to the studio!

First, I LOVE OTF in general. The coaches at this studio are pretty good. The reason for the low…read morerating is the studio owner Jodi is extremely rude. So when I read reviews like Sandra M about the harsh response, I'm not surprised. I tried to talk calmly to Jodi about an issue and the free for all with the OK-Karens who MUST have their treads, Jodi became unreasonably angry. I'm like, whoa, calm down. Then she threatened to ban me. I had to complain to corporate. I'm sure she will continue to retaliate and probably ban me since that's the kind of studio owner she seems to be. Oh well. I thought others should know.

Thank you so much for the wonderful insight and helping me kick off my fat burning journey. I…read moreappreciate all the support which has been the most important to me. I love how easily accessible the information you provide is to find on your site. Love being able to see my Abs again, and so does the ladies. Lol

Michaela is an extremely knowledgeable and thoughtful weight loss coach. I have yo-yo dieted my…read morelong life and her approach to fat burning is effective and makes so much sense. It also feels sustainable. In the past I have been an all or nothing eater- eating everything or no carbs, no white foods , no sweets. I can be fine being on a restrictive eating plan but as soon as I have one cookie , everything goes out the window- I feel that this program is teaching me that another way is possible. I have dropped over 10 lbs pretty painlessly in the past 4 weeks and I am thrilled to not be hungry ... There is a learning curve as it is very different then all the other programs I have tried. ( and I've tried a LOT) There are guidelines, but no weighing or counting calories. I am learning how to really tune in to my body and hunger. I really appreciate Michaela's attitude that this journey is an experiment. She is attentive and gives gentle encouragement to pay attention to how one feels. I think she is great!

I'm a creature of habit and was feeling so/so about the new equipment arrangement, but they finally…read morehave rowing machines, Upper Body Ergometers, and upgraded treadmills. I hope this location will eventually offer 24 hours service again because it is one the largest Planet Fitness's in the area and busy enough that it would be profitable to extend the hours to where they were pre- pandemic.

machines are always broken now . staff is short over the past year it has gone downhill badly and…read morenew management is terrible . I have felt really uncomfortable by male staff lately and will not be back . this gym needs to go back to the old ways it is crappy now !!

Super sweet super welcoming and patient they also provide mats!!! super silly also not too serious…read moremakes it super enjoyable

The instructor was very professional. The atmosphere is warm and the staff are welcoming. the…read moreowner is lovely and I enjoy taking variois classe.

Pricing structure is ridiculous and while I am not a boxer, the person I sent here is and said that…read morethey're training was rudimentary. However, he commented that the staff was helpful and kind.

From the owner: Channel your inner fighter and get fit. Although HIIT (High-Intensity Interval Training) has…read moregarnered popularity in the studio fitness realm, it is a derivative of the original interval training from traditional boxing. At Mansfield Boxing Club (MBC), members can have a fitness class experience while learning the concepts and mechanics of the sport of boxing. Burn calories, build strength, and improve agility while learning the footwork and punches of a boxer. No prior experience is needed - just bring your fighting spirit.