My Father-in-law
very kindly offered to get the Birthday cake for my twins first Birthday, it
was ordered at Confetti and Spice who were apparently very nice on the phone
and took the order. The cake was collected on a Friday for the Party on
Saturday, when we cut the cake at the party it was immediately apparent that
the consistency of the sponge (Victoria Sponge cake) was very heavy and stodgy
with a strange marbling effect through it, we had little choice but to serve it
although almost as much came back as was served out. My Father-in-law was very
disappointed and felt very responsible for the cake being a flop and so Monday
morning he called Lucy at Confetti and Spice, he receive a negative and very
blunt response, refusing to accept there could be any problem and finished the
call telling him never to come near her shop again. I then decided to take the
cake back and discuss the matter face to face and present my issues and get
their view, Lucy was not present when I visited the shop but was to be back
within minutes so I left my contact details so I could return soon after,
shortly after I received a call from Lucy who didn't want to hear anything I
had to say, was not interested to see the cake and discuss my concerns in fact
she was very rude, lied to me that she would not be at the shop that day even
though I witnessed her there minutes later and ended the call by insulting me
and hanging up. My experience of Confetti and Spice (Henley) has been a
horrible and very disappointing experience and Lucy the proprietor is a very
two-faced, rude and unpleasant person who does not deserve our very hard earned
money. read more