Sorry... no pain management for a friend in excruciating pain after surgery. Can't recommend a…read moredoctor who doesn't take pain seriously after multiple distress calls from a patient. How do you call yourselves professionals if rudimentary after care is not offered.

I was referred out to Dr. John Vakkas to get all (4) of my wisdom teeth pulled out. We live in s…read more central Pennsylvania, so the drive to Ephrata, PA office was around 3 hours. The front office was nice as well as the nurse who took me back. I forget her name, but I do remember she said she was polish, anyways she was amazing and kind and happy. I absolutely loved her. Then I met Dr. Vakkas and was totally cool and down to earth and just explained to me what the procedure was going to consist of. I felt at ease and comfortable. *The day of surgery. My daughter so happened to wake up with a swollen face I took her in with me so that Dr. Vakkas could give me some insight on her cheek and see if it had anything to do with her teeth. (mind you, she didn't have an Appt and I was just wanting some professional insight) He was more than happy to check her. He never once said "I'm on a time crunch, make an appointment" for that I'm beyond grateful. So thank you Dr. Vakkas you could've easily said "no" but you didn't. Lastly, my nurses Ashton and Maria were amazing. Ashton was super cool and helpful and was my initial nurse and Maria was the one to recover me after. Both amazing and I have left with such a great experience. I am now 3 days post op and I feel amazing. I have not taken my medication once. I am not in any type of pain. I feel sore, but no pain. I really thought I would be out and not able to do much. However, I feel amazing and I didn't even get swollen. My husband said " the Dr. did a great job, is why" and I couldn't agree more with him. Dr. Vakkas I can't thank you enough for being awesome and having a great team by your side. Cali Fam thanks you. God Bless You.

Poor care, messed up my cavity. Would never come back to this location ever. Front desk is also not…read morevery friendly

've previously posted a 5 Star review for the years of great work (multiple crowns, a couple root…read morecanals, etc) I received at Smilebuilderz, but am amending due to recent issues which have turned me off from going to them ever again. On Tuesday I scheduled an emergency appt by phone for Thursday and provided my insurance information since I hadn't visited since prior to 2020. Wednesday, I get a call saying my dental plan insurance is showing up as medical when they attempt to verify it. (This is a plan listed on Smilebuilderz website as covered. My card says "Dental Card" on it and the ID number is different than my medical card.) I re-supply the insurance info to the person on the phone and they tell me, "If you don't hear back, you're good to go for Thursday." I didn't hear back. Thursday comes around and I show up 15 minutes before my appointment. I took the time off from a job I just started to deal with this dental emergency. I end up sitting in the waiting room for 50 minutes before informing staff I needed to get back to work. In a last ditch effort to be seen, I provided an alternative insurance which if used, would charge me the monthly premium since it was currently inactive. This second insurance, I called while in office, ended up requiring me to add Smilebuilderz as my primary dental and then told me it could take hours for the confirmation fax to be sent. So, I get home and call my insurance; they call Smilebuilderz and we get my dental plan set up, according to Molly or Margaret (?). Immediately after this was remedied, I get a call from scheduling and set up a second appointment for Saturday in Ephrata, a 40 mile round-trip away. I arrive on Saturday annnnd the insurance I had set up with the insurance agent and Smilebuilderz rep on the phone Thursday around 10:30 AM had NOT been set up and my only option was a credit card self-pay then self-bill my insurance afterwards. I now have to wait until the end of next week to get into a different company's urgent dental because it's a holiday weekend and can't request time off until Tuesday. Also, Anita, the manager in Ephrata, when asked if there is someone above her, said there is no one. I googled while on the phone with her and asked for Anthony's number so she gave me the main line really fast w/ no extension.

I can't say enough about Dr. Ahmad and his staff. My son knocked his front tooth out riding an…read moree-bike the night before we were scheduled to leave on vacation. Doc was able to get him in, perform an emergency root canal and install a temporary crown. All at a reasonable price. Thank you so much for helping us out on very short notice!! I highly recommend Aspen Dental!!

I would give them no stars if possible. No matter how bad your tooth pain is...go anywhere else! In…read more2024, I went for a consult to have a tooth extracted. I was quoted a price of what my insurance would cover. The day of appointment the I went in, paid what I was told I owed for everything. A few weeks later I started to receive bills for 3x the amount quoted. I called to follow up only to be advised that the office staff never consulted my insurance. They recognized their mistake, and we were able to come to an agreement on money owed. I paid the agreed upon amount. Fast forward to OCTOBER 2025, I started to get bills again for the remaining total again!!! Sketchy business practice. They need reported to the BBB.

From the stunning facility, the friendly staff that greets you, and the entertaining waiting room,…read morethe entire experience was as good as can be expected. Let's face it, oral surgery is almost always miserable at first, but the staff at Conestoga made the good parts enjoyable and the downright un-fun ones at least tolerable. The time spent explaining options was adequate to give me the information I needed to make a decision, while not wasting any time. All bases were covered from financial to time involved as well as pain level. And the doctors and nurses were right on the money. I am the worst dental patient. But the surgeon was quick and provided an explanation each step of the way so I understood what to expect. There was another doctor in the room and she kept me at ease so the experience was relaxing when it could be. Great job to all. I unfortunately know I have future procedures to do, but I know for certain where I will be getting them done.

paid 600 bucks for an X-ray of jaw, doctor came in and looked at my mouth for about 5 seconds. told…read moreme it just had to heal and he wouldn't do the surgery due to possible complications and I should be out of pain in 4 to 6 months. about 4 months later I'm finally out of pain so he was rite about the time but I still think he could have done the surgery and fixed the problem sooner but who knows really, just wished he spent more than 10 seconds in the room with me

Very very disappointed. Was told they took both my primary and secondary insurances at the…read moreconsult. I followed up because they were supposed to have sent me an estimate and never did. Turns out they would NOT take my secondary insurance after all. Took me forever to get a written estimate. The day before the surgery, I called because the pharmacy still had not received any orders for meds that were prescribed to be taken the morning of surgery - never called in - they forgot. After the surgery, pain meds were to be called in and never were - again - they forgot. I wonder what else was "forgotten" during the surgery???? DO NOT USE THIS PRACTICE!!

WARNING!!!! I would NEVER EVVVEERRRR recommend this office!!!! The staff was very nice but I can't…read moresay the same about Dr. Sudbrink. While my son and I waited in the room for the doctor to come in, it was quiet, as most medical offices are....when all of a sudden in the hallway we hear a conversation between Dr. Sudbrink and another person during which he used the "F word" several times. The first few times I just sat there, then I just stood up and poked my head out into the hall and said "Uh, my son is in here." At this time, I had no idea who is who in this place. I turned back into the room to go sit down and I heard him say to me "Well, you don't have to listen, this is my office." So I replied with a question "Yeah, so don't you think you should be more professional than this?" He went on and told his co-workers that I was "eavesdropping on his conversation". Let's be clear, there was no overhead music or any other noise for that matter, like I said.... it's a doctor's office so the fact that he was not trying to be quiet during his rant about how his office isn't making enough money or how there are too many dentists around or how people don't understand the difference between oral surgeons and dentists isn't my fault, the only person to blame here is Dr. Sudbrink.

Poor billing department. After months of bills always changing they sent us to collections and…read morewant us to pay an additional $700 fee for this. Even after that they are still changing amounts owed and even dates paid. After now researching this office it is a common tactic this office uses.

They sent to insurance but said the insurance didn't respond. They told me to contact my insurance…read morecompany, I told them to resubmit because they told me they carried my insurance. Never heard back!

Shout out to doctor stender and his staff.the office manager at the front desk is so helpful and…read morenice to work with. The whole crew is just great. In this tech era its nice to see old school quality still being done the way it is supposed to be done. Thanks for everything. Ill be making an appt as soon as my hip is better. Thanks again,steve o

I had a very pleasant experience with Dr Stender and his staff. I chose this practice because it…read morewas the only one of 2 in the area that accepted my health insurance. It's about 25 miles away but worth it to be covered for oral surgery. When I went to Dr Stender's office for the initial consultation the staff was very nice. During the consult, the doctor and his assistant were cheerful. I felt like I was with friends. Dr explained the procedure in detail but in layman's terms. His receptionist told me the approximate copay which was within a few dollars of the actual amount. I left confident that what seemed like a major thing- crown lengthening (bone shaving), was a minor operation. It turned out to be routine and minor oral surgery. In fact, I drove myself to and from the office on the day of the surgery. Dr Stender skillfully applied local anesthesia. It didn't hurt when he inserted any of the needles nor when he did the surgery. I was only there for about 45 minutes from parking my car to heading back home. I had no pain afterwards and I did apply a cold pack for the first couple of hours per instructions. I never took any pain meds and returned a week later to have stitches removed. I had no discomfort or complications. I highly recommend Dr Stender and his associates. He always used my preferred nickname which is more than I can say for some of my co-workers :-) if you're looking for excellent service from competent and personable professionals look no further.

I know it might be hard to believe, but I truly had an outstanding experience at the…read moredentist--something most people wouldn't expect to hear, especially after having five teeth removed! From the moment my daughter and I walked in, every staff member we encountered was warm, welcoming, and genuinely kind. They could tell I was nervous, and their friendly smiles made a real difference. When it was time for Dr. Bahameto to begin the procedure, someone gently asked, "Are you ready?" That's the last thing I remember before the surgery. The next thing I heard was, "Mr. Bivens, you can open your eyes now!" I actually thought to myself, I wish he'd hurry up and get started--only to realize it was already over! Dr. Bahameto and the entire team were efficient, compassionate, and incredibly professional. The staff carefully reviewed my post-op instructions with my daughter before sending us on our way. Without a doubt, this was the best dental surgery experience I've ever had. A sincere thank you to Dr. Bahameto and everyone at Brandywine Valley Oral Surgery--you made what could have been a stressful day feel calm, smooth, and even pleasant.

From the owner: wisdom teeth extraction, orthodontic extractions, extractions for dentures, non-restorable tooth…read moreextractions, oral biopsies, TMJ evaluations