Our many experiences at Hanover Brake and Lube have all been excellent. Competent and friendly…read more staff who explain things thoroughly. Fair prices too!

I rarely leave negative reviews, but after my experience with Hanover Lube & Brake under its new…read moremanagement, I feel obligated to warn others.On July 17, 2026, I received an estimate of approximately $2,600 to get my 2015 Ford Explorer through inspection. I specifically told Scott that I only wanted to perform the repairs that were absolutely necessary. When he said the vehicle needed mufflers, I told him I would rather replace them myself because I wanted something nicer than inexpensive aftermarket mufflers.Over the course of several conversations, my wife and I repeatedly asked Scott what type of mufflers would be installed. We didn't ask once--we asked multiple times because this was important to us. My wife even specifically asked if they would be Ford OEM mufflers. Based on those conversations, we came away with the clear understanding that Ford OEM mufflers would be installed. That understanding is the reason I authorized Hanover Lube & Brake to perform the work instead of purchasing and installing the mufflers myself.When I picked up the vehicle on July 21, I had an unpleasant interaction with the new manager, Mike. Because the shop was already closed, I was told I had to sign the invoice before I could receive my keys, so I wasn't able to thoroughly inspect the vehicle until after I left.When I stopped for gas, I immediately noticed that inexpensive aftermarket mufflers had been installed instead. One of the pipes was dented, and the mufflers already had surface rust. That was the exact situation I had tried to avoid from the beginning.I texted the shop that evening to express my concerns. The following morning, Mike told me they had installed "OEM fitment" parts. That was the first time anyone had used the phrase "OEM fitment." It was not the understanding my wife and I believed we had after our conversations with Scott regarding Ford OEM mufflers.After I had time to cool down, I tried to reach a reasonable compromise. I asked if they would provide and install a pair of exhaust tips so the aftermarket mufflers would at least have a more factory appearance. Instead, I was told that if I purchased the tips myself, they would install them. I wasn't looking for an expensive repair or anything extravagant--I was simply hoping they would make some effort to address a situation that I believe resulted from the misrepresentations made during the estimate process.What disappoints me most isn't simply that aftermarket mufflers were installed. It's that I made my decision based on what my wife and I understood after repeatedly asking what parts would be used. Had I known aftermarket mufflers were going to be installed, I would have purchased and installed the mufflers I wanted myself. Between the communication surrounding the repair, the customer service I experienced afterward, and the unwillingness to offer a meaningful resolution, I cannot recommend Hanover Lube & Brake. If you choose to do business here, get every promise about parts in writing, ask for the manufacturer and part numbers on your estimate before authorizing repairs, and inspect the work carefully before leaving the shop. The really funny part is, that after I tried so hard to work with the shop, they said I was just looking for something for free. Go figure. At least they stayed in character. In 40 years of dealing with probably close to 100 repair shops, this is absolutely the WORST experience I have ever had. BEWARE of the new management

Chuck the owner towed me and my car home when my car's transmission cable stranded me in…read moreShrewsbury. He was calm and professional and I was so thankful. When I needed an alternator replaced, Chuck and his shop completed the job timely and for a reasonable cost.

We needed a rollback for our custom motorcycle when it broken down in Finksburg. The driver came…read morepromptly, was very careful about loading and strapping down the bike. Nice guy, good service. Keeping their phone number in our Contacts for any future need.

Outstanding work without pretense or hassle. You will not find any of the hidden fees or…read moreinexplicable surcharges found at a dealership or franchise. Top rate customer service. Today I saw something unbelievable, a woman pulled in at 2pm on the Friday before 4th of July weekend and needed a full front brake job...they took the job and promised her the car that day! Yes, I said "that day" and they were already busy with my car! The woman did not even know how lucky she was since most other places would have turned her away! Whenever I am in York or have a difficult diagnostic problem, this is my place to go.

This is by far the best and cheapest garage in York. Jaz is simply amazing. I was intrigued when I…read moresaw that this garage is woman owned and operated, which is really cool. Jaz will not sell you anything you do not need, she won't overcharge you. I love the fact you can bring your own parts and she puts them in, that guarantees big savings, I've been going to Jaz for almost a year now, I have always had a fear of garages because of their prices, hidden fees, and labor costs. You won't find that here, straight forward, honest, dependable and will not stop until your car is running like it came off the assembly line. When I first went to Jaz, my Ford Taurus had a check engine light was on, no matter how many times I tried to get it off, I couldn't, I took it to Jaz and she spent 6 hours on it, she replaced pieces and cleaned parts and got the code off to pass inspection and emissions, it only cost me $300.00 after I bought the part for $30.00.

Very quick and easy going. Had flat tire on the side of highway he came out put my spare on and I…read morewas on my way very well priced to would highly recommend

Fantastic and friendly service, had a truck breakdown and they had problem diagnosed and fixed in…read moretwo hours, treated an out of state driver like an old pal.

2 minutes ago NEW I…read moredented my tailgate on my Colorado with a pice of wood. Someone also punched the side of my truck bed while I was at work. And while mowing a yard with tall grass I hit a rock with my mower and dented the driver side door. In all honesty I can be difficult to impress. Dents be gone didn't let me down at all. You can't even tell what spots on my Truck were dented. When I dropped my truck off I was told 3-4 hours it would be done. Took me 30 minutes to get to his home. On my way home I didn't even get to cross the Columbia Bridge and got a message he was already almost done. He updated me with pictures the entire time. Within 3 hours he was finished with my truck. The place is located in a nice neighborhood. I couldn't be any happier with the work that was done to my truck. I did not get driver side door pics I apologize for that. Just take my word for it outstanding work was done

Barry did a great job repairing our 2023 Elantra! Excellent communication and very professional!read more

I drove three hours to have my Acura Legend serviced at Autotech Lancaster. I was experiencing…read moreseveral issues with the car that other mechanics misdiagnosed. Dale, and Harvey addressed all the issues in a timely manner. They are honest, and professional. The communication was excellent, and the cost of the repairs was very reasonable. This was one of my best experiences with a repair shop. It was well worth the trip. I highly recommend Autotech Lancaster

Recently my ex had gotten into a car accident and needed his car to be repaired. The workers from…read moreAutoTech were in contact with him every step of the way letting him know what he should expect from the insurance company. The entire time the staff were extremely kind, reasonable and helpful looking to make sure that he got his car back as soon as possible and did an amazing job detailing and making his car look new again. He says that his car actually looks nicer that when he first bought it after all the repairs and replacements. Overall would recommend them 10/10. (AutoTech in the Ephrata location also is has great service, have gone there as well for general car maintenance. Pricing is good.)