This was my first all inclusive and i gotta say it was so pretty! I'm impressed! This hotel has…read morewonderful views, we were up on the 7th floor and loved that cause we could see the ocean and the lagoon, sunrise and sunset! The lobby is beautiful, it's a smaller resort so we could easily find out way around. Lots of choices for food and drinks, we never went hungry! But I ended up in the buffet the most, just loved it! So many choices, you could get a different meal every time! Stick with the Mexican foods, so good! Swim up bar, get any drinks your wanted in the pool, so pretty! Easy access to the beach and walking along we saw turtles just hatching! Our room was comfortable with the AC working great, very clean! Bring lots of $1 for tipping, many employees all around!

Very rambunctious and unruly guests at the swim-up bar. They were insulting me in Spanish and…read morelaughing uproariously. I told the Bartender (who noticed and understood the insults and looked pretty uncomfortable too) that I didn't want to be too upset during my birthday trip by cursing anyone out. I asked him if he could tell the rowdy hotel guests to chill out and be respectful. He did,and sure enough they stopped. They calmed down and stopped all the insults and laughter. Aside from the weird hotel guests,I had a wonderful stay. Excellent customer service and friendly staff ,great location,very clean facility. I would definitely return one day.

Fancy resort not for regular but for corporate events. Expensive and not very clear with their…read morerules. It was free aka company sponsored so I cant complain. Rooms were huge, bathroom was huge, balcony to the bay/sea or jungle. You must take a golf cart to get to the main areas but there are plenty with the drivers. Mosquitos where eating us alive when we went. They sprayed but that's nature.. Food was delicious and while we wanted to try all the restaurants, we were told we could not, then we could but then we could not.. The rumor is that it used to be the presidential home in Cancun. Kosher for those that need that. 100% of the crew members were very polite and accommodating.

The best resort in Cancun has to be Nizuc. The infinity pool is gorgeous. The staff are absolutely…read morewelcoming and friendly. The restaurants are nice their brunch is really tasty. I cant say enough nice things about this place. It's just amazing.

If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

Our reservation indicated the property has balconies, patios etc...when we got to our room, it was…read morestuffy and the windows wouldn't open. No balcony, no patio etc..They required us to pay extra for a room with a balcony. Well, I couldn't breathe in the original room, so we were backed into a corner and had to pay extra for a different room. Nothing like penny pinching. In addition, the original rooms tv remote didn't work, the lamp was inoperable and it was run down. We were a group of 8, with 4 different rooms. All but 1 group was able to get an 11 o'clock. Their check out was 10, so we all had to accommodate the earlier time in order to operate as a group. The hotel wasn't even busy! It is a far stretch calling this a resort and spa. I didn't see anything that fit in that category. The room we paid to upgrade to did have a great view. I would not recommend this place. Marriott should be embarrassed to have their stamp on this property.

Located at the south end of the hotel zone. Facility is decent. Beautiful ocean view but not a lot…read moreof sand beach. Pool area has a lot of activities and events. We enjoyed the aquatic aerobics a lot. The individual straw covered chairs and seating areas are nice. Rooms are decent, but we had some issue with the wood blinds being stuck on their rails. Had to get maintenance at night but they didn't come till morning. So first night we slept with a lot of outside light in, no black out. Staff is overall well trained and friendly. They all speak fairly good English. They try to sell you timeshare there -- we passed. The stay overall was decent for the cost. They are a vacation club property so they don't honor Marriott's elite tier benefits either. Food is expensive. We didn't eat on site. There is a bus outside that goes thru the entire hotel zone and to the city. They take either 12 Mexican pesos or 1 USD. Easy. Takes 40 minutes to get to downtown without traffic. With traffic at rush hour it could take 1.5hours -- extremely crowded.

This is our 3rd Trip to the Caribe in a Year. Since we were there in 2025, there have been many…read moreupgrades and renovations to the resort. We love the atmosphere there and always have a great time. The food presentation and quality has increased. There seems to be a lot of new staff working there including Captains at the buffet restaurants and Cafe. The cafe has added Bloody Mary's and Mimosas to their menu which is amazing, plus they have added a variety of fresh fruit on bar. I love fresh fruit so that made my day. The new Asian Restaurant was delicous. The opening of the Deli/Coffee shop was a great addition. We would go there every morning an sit at the Vista lounge where it is a quiet atmosphere with a beautiful view. The opening of the MVP/Speakeasy bar was great as well. The late night DJ and dancing was definitely a hit. Adding lounge chairs in the pool was a much needed. You get to cool off, get sun and relax. The addition of Yzrael, the Coach was the best idea. He is so personable and energetic with the activities that he does with us. He is a great motivator for those of us who would like to burn some of thee calories that we take in while on vacation. (water exercises, yoga, Pilates and gym time) The Color Parties were fun! Sulieca, pool activities person was the sweetest person ever. She always remembered our names, would interact with the guests even when she wasnt doing an activity with us. She always has a smile on her face. She was able to transform from activities to dancing at the color parties, special occasions like Deli party, and act in the videos that bring more people to the resort. What an asset she is to your Team. Mayra, our pool bar waitress was very attentive to the guests. She busted her butt daily making sure guests never went thirsty. She also remembered our names and what drink we wanted. Our last day, she was in the Deli/Coffee shop. Her talents and pesronality, in my opinion, would be better utilized if she is at the pool serving a lot of people where she can interact. We had several new Bartenders this trip. David was brand new and he was amazing. Alexander was at the Vista Bar the night we met him. He was very accommodating to us. He experimented with drinks that a guest requested. He even made us a Mexican coffee as he was closing the bar at 11pm. The Nightly entertainment in the theatre was magnificent. They are very talented group of people. The Gala was spectacular with amazing food. We would like to see the Asian restaurant open more days a week. We would like to have gone to it 2x during our stay but it was not open daily. We would like to see the coffee shop/Deli and Vista Lounge utilized a little more. Some guest didnt even know they existed. As for the Deli/coffee bar, it was open 6am-3am. Any way in the evenings, they can do the Flaming Coffee there. We go to GR Solaris at 5 to get the flaming coffee but would rather have it as a dessert/nightcap than something before dinner. The Vista Bar is ther as well as the speak easy. This would be a HIT!!! Also, there was lack of communication when activities were scheduled and canceled or not known about at all was a lil disappointing. We never knew when The Vista Lounge/bar was open. The app says one thing, the paperwork from check in said another. The App also said the was a activity at sunset on several days but it was not there when we went to it. After returning home, I saw a video of a party at sunset at the lounge. I hate that we missed that. It would be great if the Vista lounge bar area would become the Premier bar opened nightly until the MVP bar opens up. This will allow people to stay at the Caribe and not go to Royal. In turn, people may utilize the deli more. Dont feel like the administration is communicating well with line staff at times. POOL When we got to the pool, there were a lot of loungers w rolled up towels on them that had been "saved" for guests. Several days, those seats remained empty until after lunch or beyond. Can there be a policy in place to minimize the time allowed to save a seat? The Color Parties are a nice addition but the only complaint that heard was that the music was TOO LOUD! Some people that go to adults only want the Quieter atmosphere but also enjoyed the entertainment to break that up. The water level of the pool was great for water exercises for most of our trip. When water was added to pool, people of shorter stature were unable to be in the water. They had to exercise on the stairs which was not safe for them. I understood during our stay that the Solaris is under new management. It would benefit those of us who don't know the hotel industry, if there were pictures of people and their titles. The air purifier in the lobby is very overpowering. I would like to sit in lobby bar but i cant due to strong smell. Overall, Our stay was amazing. Making plans for another trip.

Please note: This review is from the perspective of someone staying with a member, and I visited…read moreduring the off-season. During that time, the resort does repairs and maintenance to prepare for the high season, so expect some construction and movement around the property. Despite that, Club Solaris Cancun was one of the top experiences of my life! It's a wonderful place to stay. What it may lack in "luxury," it more than makes up for in service -- truly the best service and the kindest people. Because of my friend's membership level, I stayed in the Club Solaris members area, but honestly, the great service is consistent throughout the resort. The staff remembers guests by name, and I saw many returning members warmly hugging the employees they've known from past visits. You can feel the genuine care and connection. The rooms are a great size, each with a coffee maker and refrigerator. I had a room to myself, and it was perfect. As a member, they personally walk you through daily activities, help make dinner reservations, and even arrange excursions for you. If you're not a member, the concierge and guest services office are always available to assist. A special mention goes to Omar in the members' office -- he's wonderful. Breakfast I started each morning with breakfast in the members' area, which offered a fantastic assortment of food. My personal favorites were the made-to-order omelets and the fresh, sushi-style salmon and ahi tuna. Coffee and mimosas flowed freely, and smoothies were available upon request. Special shoutouts at breakfast: * Tomas - Always served with a smile and even brought me bacon, though it wasn't out yet. * Julian - Warm, friendly, and always great conversation and service. * Roman - Makes a perfect omelet every time, smiling as he works his magic on the grill. (Tip: Ask for a smoothie -- they'll make it fresh for you!) Pool Time Spending time at the pool is a must! Lunch by the pool includes standard fare -- pizza, chicken nuggets, nachos, fries, hamburgers, poke bowls, California rolls, mac and cheese -- it's casual but satisfying. Drinks tip: Head to the adult pool for branded liquor. Otherwise, they typically use well or house brands unless you ask. Special thanks to Marrya, who worked tirelessly serving everyone around the pool by herself -- she's amazing! Throughout the day, there are plenty of fun activities like bingo, water Zumba, and flip-the-cup. Maxine, the pool host, keeps the energy up and everyone smiling. (Pro tip: Bring your own cup, thermos, or Stanley tumbler -- they'll fill it with ice and water for free.) There are three pools and three hot tubs, and the ocean views are incredible -- just steps away from the beach! Spa! Small but clean. Ask for Bonita. She was great. Dinner Dinner reservations are a must. The best restaurant, hands down, is Marco Polo. A big thank you to Alex, Ivan, and Ricky for their wonderful dinner service! Nightlife The resort offers nightly entertainment like singers and live shows. They're nice, but if you're looking for a livelier nightlife, you may want to head into town. There's also an MVP Sports Bar, which is a great spot to hang out -- it has a pool table, three TVs, music, and an air hockey table. A huge thanks to Javier for his excellent service and patience with our card games! Highly recommend the member experience!

This is a beautiful, five star, adult only resort on the beach. From the moment you step foot onto…read morethe property, everyone is professional, pleasant, and offers exceptional, unmatched customer service that can't be found anywhere else. There is something for everyone here in every beautiful facet of this resort. From restaurants, bars, a spa, nail salon, boutiques, convenient store, entertainment room, a relaxation pool, party pool, 24/7 room-service, and of course the beach where the staff bends over backwards to create an experience that you cannot find anywhere else, and that makes you want to come back again, and again, and again.

Simply put, I love this place. No kids, great beach, amazing service- the perfect place for…read morerelaxation.

We had to leave due to unsafe environment. They hosted a guest for over two weeks whom was…read moreproblematic and didn't address issue. I requested refund for the last two days and they have not cooperated. They knew of my daughter and I being followed to our room by the troublesome guest and yet they turned a blind eye and are ignoring requests from Priceline and myself for Refund. They do not care for your safety don't stay there.

You get what you pay for! Views: 5/5…read moreComfort: 3/5 Drinks: 3/5 Food: 4/5 Pool: 5/5 Price: 5/5 My brother and I stayed here for only 24 hours while we waited on our cousins to arrive to Cancún. First of all, the venue is absolutely gorgeous. The balcony view is honestly breathtaking and the infinity pool makes for great instagram photos. The back also has a restaurant and direct, private access to the beach with the rest of Zona Hotelera. I can not emphasize enough how pretty it is. The hotel itself, as all the other hotels on this strip, is hated with security personnel at the entrance. You can only get here by taxi, rental, or a personal vehicle. Ubers don't really work from the airport or most of Cancún. There's an Oxxo (think 7/11) nearby that you can buy water, snacks, and alcohol which stops being sold late afternoon on Sunday's! We had a blast. Drinks where good for us but not a giant variety as others might expect. Food was also good but nothing spectacular. My main complaint was the room itself. The beds were not very comfy and the hot water wasn't the best, but that's also an issue in most of Mexico. Again, you get what you pay for and based off the views alone I feel like it was a steal. If I wasn't a broke medical student I surely would have picked a fancier hotel.

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

Visited at the end of March to attend a wedding at the resort property. We scheduled local…read moretransportation which was a breeze coming from the airport to the resort. Our luggage was immediately checked in and we were able to check in even arriving early around 11 am. Our particular room was ready and we checked and our luggage was promptly dropped off. We stayed in an oceanfront room which had a beautiful view with a seating area inside and on the balcony. The room and bathroom were very clean and well stocked. I like the aromatherapy touch in the resort and in our rooms being able to choose which scent you wanted was very nice. I loved the separation of the toilet and shower by a wall and doors for privacy when using either. The water pressure and water temperature in the shower was great although there was some water draining from the shower during use. We would generally put a foot towel down to contain the water. The room was serviced twice daily so we were never without towels, etc. I also utilized the laundry service which was reasonably priced for three pieces of clothing and it was returned the next day. The staff was generally very courteous and helpful (we only had one less than courteous experience with a waiter at the Hidden Garden on our last evening). The food at the restaurants and by the beach and pool area was great - I cannot say enough about the fresh fruit and the grilled ribs and chicken so well seasoned and cooked with flavor. We ate daily in Siete for breakfast (the smoothie station you will need to go to first because it fills up because the smoothies are sooo good). We also dined at Hidden Garden where I enjoyed Indian cuisine which was delicious (but a small portion). All inclusive so it was nice not having to continually carry payment and only the gratuity needed for the staff. The last two mornings of our stay there appeared to be construction in the room next door or our floor which was disturbing - we did alert the front desk staff and it would generally stop around a certain time. Getting beds and chairs at the beach was generally easy but for the pool it was the hunger games usually having to place towels or bags on chairs early to 'reserve' them (there are no reservations for chairs only for the larger cabanas for an additional fee) We also experienced the spa which was amazing. Highly recommend visiting during your stay. The spa ritual is so relaxing and the couples massage in a combined room was great. Would definitely stay again. $$$

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

Rooms: Solid! Housekeeping does a good job and the temperature adjustment works pretty well. We…read morestayed here about a week ago and were satisfied with the cleanliness of the rooms overall. Food: Lowkey not amazing amazing, but if you're someone that doesn't like to drink a lot or care too much about how fine the protein is that you are putting in your mouth this place isn't that bad for the price. The sushi bar is pretty great (I stuffed myself with the Salmon and Tuna), and their virgin drinks are decent too,. My friends did take issue though with the fact that some of their drinks, especially when they melted, just became a watery syrup coagulation. The grill is decent, and if you can, definitely get a reservation at the restaurants offered by this resort that require them (both Veneto and the other restaurant or two are really solid). It's honestly just the buffet that's a bit of a let down but for the price, I feel like one cannot complain that much, especially because your stay covers you up until the next evening (even though you have to check out at 11pm) Location: On the more southern end of the hotel zone, so I think it could be better for someone to choose a more northern location if they are more interested in the clubs up north and also the ferries that go to Isla Mujeres. Service: Incredibly disappointing service at the front desk. We literally wanted to get our bags that were sitting out in the open and they took almost half an hour to get the bellman over to us even though we had been sitting there and followed up with the receptionist twice. Grateful that this hotel lets you leave your bags with them when you are going out after you've already checked out, but the service with regard to this was deplorable.

We did not get the 2 rooms we paid for that were to be joined--we ended up 4 floors apart…read more The rooms were dated and had a musky and moldy smell. Food was the same every meal. There were bed bugs in the room next to ours! We were continuously woken up by other loud guests at 2, 3 and 4 in the morning. Our 8 year old son got severe food poisoning from a burger that wasn't cooked properly at the Italian Restaurant Marco Polo and missed 2 days of the vacation. Got stuck multiple times on various elevators around the resort. They are broken and go slow or shake or the doors don't open. Hot water not working in our room. Fridge not working in our room. All the pool seats are taken by 7:30 am with people's beach towels leaving no chairs to sit or lounge by the pool and minimal shade. Nothing restocked in rooms, we had to request toilet paper at the front desk. Multiple drunken fights near the pool over the days we stayed there. When we asked at the front desk we were told "we are at 98% capacity, what do you expect us to do about this?" Only 3 pros--family friendly and close to the airport, the shows were good... does not make up for everything else. Would not recommend and would not come here again. This is not a 4 star resort, it is more like a 2 star.