My wife purchased a 2020 Q50S from Ramsey Infiniti in Nov 2019, dealt with Dennis Lutz…read more(Awesome!!!!) we've been leasing with him for 12 years when he was at the old Infiniti of Englewood. When he moved to Ramsey we decided to stick with him. But Ramsey Infiniti was HORRIBLE from the beginning. Treated us like this was our first Infiniti purchase and like we hadn't been a loyal customer of Dennis's for years. But last weekend my wife got a flat on a Saturday evening, got the car home on the run flats (LOVE Infiniti cars) but Monday morning began the nightmare once again with Ramsey Infiniti dealership. My wife couldn't remember if she got the tire replacement insurance. So I called the Service Dept. (1st time left a message) one hour later, (2nd message) another half hour later tried to get the Finance Dept, left a message no return call. Then called Dennis he was going to check for me, in the meantime found the contract called Allstate and they handled everything. Sent a tow truck to our house and took the car to Infiniti of Englewood. Their Service Dept called me and took care of everything. Had a new tire on the car in a matter of two hours. Will be going to Englewood Infiniti for now on. And a week later still have not received a call from Ramsey Infiniti.

Preface: 2 MONTHS AND 7 DAYS WITHOUT MY PERMANENT LICENSE PLATE!!…read more The worst business I've ever had the misfortune of dealing with. Bought a used car from them over 2 months ago. Explained before I paid for the car that there were issues with the air and my passenger side door would not lock. They said this would be taken care of. After buying the car, they have danced around assisting and saying they will take care of it but never did anything to actually help. They also gave me a backup key that had no functional buttons underneath the faceplates. They refused to make any adjustments to such after the car was purchased. Saying that now it's "as is" and won't fix standard functioning aspects of having a vehicle. I've still yet to receive my permanent license plate. I've had to get 2 temporary plates now because of how incompetent they are from top to bottom. Another person who I work with said they bought their car from here as well and it took them 3 months to get their license plate. There's not a single helpful person in this business. Each and every person who works here is a no good snake and more incompetent than the next. I wouldn't recommend them to my worst enemy.

Land Rover Englewood truly has been the best dealership I have worked with thus far. From online…read moresales (Jennifer), to the front desk staff, sales (Christian) and finance (Karl), everyone was professional, welcoming & kind. Christian, my salesman, was beyond excellent and he went above and beyond to get me into my dream car! He was very patient, knowledgeable, and he truly went the extra mile in every sense of the way. Looking forward to working with you again in the future! Thank you!

09/08/2026 ONE STAR -- Formal Customer Service Complaint…read more I am extremely disappointed with my experience today at Land Rover Englewood, NJ. I had a 2:00 PM appointment to address a tire that blew out over the weekend. I took half a day off work specifically for this appointment, only to arrive and learn that my assigned service representative, Arcady Tochin, was on lunch. Another employee was kind enough to begin checking me in. When Arcady assisted me, I explained that I had purchased a Land Rover tire package/contract through Manhattan Land Rover. I was told that Englewood did not accept the package, could not verify whether it was valid, and that I needed to take my vehicle back to the dealership where I purchased it. I then had to personally contact Manhattan Land Rover and obtain the documentation requested. I was subsequently told that my vehicle could take several days. When I asked about a loaner, I was told, "You're not getting a loaner," despite loaner vehicles being available on the property. After taking half a day off work and coming in for a scheduled appointment, I was essentially left with the option of taking my vehicle and leaving without the issue being resolved. When I expressed my concerns, Arcady told me to have someone else assist me because he was "not in the mood." I found this completely inappropriate and unprofessional, and I went directly to management to address the situation. I also felt uncomfortable with the way I was treated as a Black woman and felt singled out during the interaction. I believe management should take that concern seriously and review the circumstances surrounding my visit. To make matters worse, Arcady sarcastically told me not to forget to leave him a review because he was fine with it. I am doing exactly that. Thankfully, Manhattan Land Rover immediately stepped in and provided excellent customer service. They agreed to handle the tire issue, pick up my vehicle from my workplace, and provide me with a rental. Their response demonstrated the level of professionalism and customer care I expected from the beginning. I am asking management to review this incident, including Arcady's conduct and the handling of my tire package and loaner request. Customers should not have to take time off work, provide documentation themselves, and then be made to feel like an inconvenience when seeking service. Land Rover Englewood: ONE STAR. Manhattan Land Rover: FIVE STARS for stepping in and taking care of the customer. I hope management takes this complaint seriously and addresses these concerns appropriately.

My experience with Quality Chevrolet GMC of Englewood has been a long journey, and after everything…read morethat happened, I felt it was important to write this review from the heart. My previous vehicle, a 2023 Chevrolet Suburban Premier, developed serious engine problems and had to be brought into their service department for extensive repairs. Unfortunately, it was not a quick situation. The vehicle spent a significant amount of time at the dealership and later had to return again for additional major engine-related issues. During the second repair alone, my Suburban remained at the dealership for more than two months. As you can imagine, being without my vehicle for that long was extremely frustrating and stressful. There were delays, parts that had to be ordered, additional issues discovered during the repair process, and many moments when I was understandably upset. But this is exactly why I believe this review is important. Throughout everything, Pedro, my Service Advisor, continued to treat me with patience, professionalism, kindness, and respect. Even when I was frustrated and expressed it, he never became disrespectful or dismissive. He continued communicating with me, answering my questions, and explaining what was happening. Mike, the Service Manager, also took the time to speak with me, explain things, and help wherever he could. Both Pedro and Mike handled an extremely difficult situation professionally, and I truly appreciate that. What ultimately brought this entire experience full circle was having the opportunity to sit down personally with Jordan Wright, the owner of Quality Chevrolet GMC of Englewood. Jordan spent approximately 45 minutes to an hour with me. He listened to everything I had been through, answered my questions, and explained how the dealership, General Motors, parts ordering, warranty repairs, and the entire process work behind the scenes. He didn't rush me or brush off my concerns. He simply sat down, listened, and spoke to me person-to-person. After months of frustration, that conversation meant a great deal to me. I walked into that meeting carrying a lot of emotions and walked out feeling heard, respected, relieved, and honestly much better about the entire situation. During our conversation, I mentioned that I wanted to purchase the black Suburban lettering and black bow tie emblems for my new vehicle. Jordan immediately told me, "Don't worry about it. It's on us." He offered to have the dealership order the parts and install them at no charge. He did not have to do that, and I genuinely appreciated the gesture. Perhaps the biggest statement I can make is this: after everything I went through with my previous Suburban, I still chose to purchase my brand-new 2026 Chevrolet Suburban Premier from Quality Chevrolet GMC of Englewood -- fully loaded, top of the line, with all the bells and whistles. Mechanical problems can happen. Repairs can become complicated. Parts can be delayed. What matters to me is how a business treats its customer when things become difficult. Pedro, Mike, Jordan, and the team continued treating me with dignity and respect even during some very stressful moments. Thank you, Jordan Wright, for taking the time as the owner to personally sit down with me, listen to me, and explain everything. Thank you, Pedro, for your patience, communication, and professionalism throughout this entire ordeal. Thank you, Mike, for your help and professionalism as Service Manager. After such a difficult journey, I'm happy this chapter ended with understanding, mutual respect, and a beautiful brand-new Suburban that I'm extremely happy with. Five stars -- not because everything went perfectly, but because when things became difficult, these gentlemen showed me what customer service and respect are supposed to look like. Ronald Collado Luxury Conveyance LLC Conveyance Service LLC

DO NOT TRUST THIS COMPANY! I wish I had read the reviews before bringing my vehicle here. This…read morecompany cares only about taking your money. It's a rather long story, but here's the gist of it: I brought my truck in for service. They said it needed a new battery (which it did not) and said it was not covered under warranty because the issue was caused by an after-market item. It cost $852(!) to fix, but the problem persisted. We later had to have the truck towed to Lester Glenn Chevrolet in Toms River, and they fixed it immediately. Very reputable! The issue was a faulty fuel sensor, diagnostic codes provided, cost covered under warranty. We then reached out to service manager at Quality to let him know of the situation and asked for diagnostic codes, as they were never provided. He promised to email them, but he never did--and I reminded him NUMEROUS times. We later learned that service manager left the company and we spoke a time or two to another person there, who promised to look into the situation. That was a month ago. Now, crickets. I've reached out dozens of times to Quality with no response to any of my calls or emails. HORRIBLE customer service, horrible auto service, completely disreputable. They simply don't care.

Even though the return of my leased vehicle was something I was told was included in the services 3…read moreyears ago, since I decided to not use Arcar for my next lease, they will not be helping me with the return. Very disappointing as I had actually been a huge fan of Arcar Motors up until this experience and will no longer be recommending to family/friends.

Amazing!! Ari, David & team are fantastic. They made my first time leasing a breeze. They got me an…read moreincredible price and handled everything from beginning to end. I would absolutely recommend them to anyone and look forward to using them for my next car.

The good: the service department experience is quite good. The guys treat me well. I'll admit that…read morethey come across a bit gruffy but will get the work done. Fair warning - it does get a little busy, so appointments might be further out than expected but they'll accommodate. The bad: Don't buy your car from here. I almost got ripped off when I had the "pleasure" of being entertained by Sal. I asked him for a price of a vehicle that was sitting in his showroom. I knew that car had a few manufacturers rebates available. Sal, again the top guy at the showroom not only offered to inform me of the rebates but I laugh at what his discount was off the sticker. If you're just anyone looking to buy a car keep walking. Looking to get servicing for your car? As long as they aren't swamped it's my place to go.

I brought my Mustang here to perform an airbag recall (both passenger and driver). I was hesitant…read moreto bring my car to a dealership, however have been getting calls, emails, and letters near weekly from Ford to have this done. After leaving it for service, the first time I went to retrieve it, not only was the airbag light on, but they completely scratched up my passenger side dash panel (that covers the airbag). It was also covered in some sort of grease, and clearly indicated that it was sloppily tossed on the ground when they did the recall. I left it there for them to address both issues. 2 weeks pass, and not a word from them. I call them for an update, they say they fixed the airbag issue (that caused the airbag light), but also claimed that they were not responsible for the damage to the passenger side dash. They claimed the dash was not removed during the recall (a lie, which is easily verified online via videos and the workshop manual). There are also other instances of other dealerships doing similar damage when performing this recall on Mustangs. The only difference is those cases were resolved by the dealership, as they had some level of integrity. This place is clearly full of sloppy mechanics, and even worse, dishonest liars, unwilling to take responsibility for their mistakes like children. I now have to go through Ford directly for remediation. At this point, I don't even trust that the airbag was correctly installed (it clearly wasn't the first time). If owning up to and replacing a scratched up piece of plastic is not worth their reputation, just think about what else they would be willing to neglect on more serious botches they commit under the hood.

Working with Raychel at Benzel Busch Mercedes Benz was an outstanding experience from start to…read morefinish. She was professional patient responsive and truly went above and beyond to earn our business. Throughout the entire process Raychel took the time to answer every question we had kept us informed and worked tirelessly with her manager to explore every possible option for us. At no point did we ever feel pressured. Instead we felt respected listened to and genuinely appreciated as customers. Buying a vehicle is a big decision and Raychel made the entire experience enjoyable and stress free. Her honesty communication and dedication are exactly what customer service should be. We couldn't be happier with our new Mercedes and we're grateful for all of Raychel's hard work in making it happen. If you're looking for someone who truly cares about her customers and will work hard to earn your business I highly recommend asking for Raychel. Thank you again for an exceptional experience!

I leased a gorgeous GLS450 Sub for the 1st from Benzel Bush and within a few days the nightmare…read morebegan. They are the only ones to have my ss # to and all my personal Info. Identity theft began. crefitcards being ordered under my name. my bank accounts started getting hacked both personal and business. My verzon phone number they had total control over and thus had access to everthing. then my wife's phone got hacked and the same thing happed to her. when I went to see them and tell them what happed the manger her self said he was a victim her self . they got her for $80,000 and they never recoverd it. if this happed to others please post it. total nightmare!! I would never ever go back there again !!!! GB.

Very trustworthy business! Excellent work all the time. It's great to find an auto repair shop…read morethat strives to be honest and deliver quality results. I highly recommend George's Garage!

Brought my Tucson to replace Clutch actuator. My Tucson was drivable. After replacing actuator the…read morevehicle wasn't drivable any more. My vehicle was in the shop for 5 month. Long story short. I requested to put back the old part. The old part was damage so it couldn't be put back. George told me that in order for the actuator to work it has to be reprogrammed and that he didn't have the program. He stated to me that it will be cheaper to replace the transmission. I stated to George that the transmission wasn't the problem. I decided to take my vehicle to anther shop. The other shop took just approximately 2 hours to fix the problem. I gave 2 stars because George was very respectful.

The dealership overall is OK but if like me, you face any problem, you won't be able to reach…read moreanybody at the Sales or Finance dept. It's now been nearly a month that I had my deal turned down for credit reasons (and also because I am an Expat with a low credit history) and I still haven't received my deposit back. And naturally, it's very difficult to contact the person in charge. The line is either busy or the voice mail is full and if you leave a message, you will never be called back. On top of that, I also agree with Jack L. as I was given different prices on the QX60 and that the one I chose was with full option to finally discover in the end that only 2 packages were included in the model offered whereas when I stepped in for the first time, the price given were for a truck fully loaded (all 4 packages)! I think you might be interested to compare other Infiniti dealer in the area before choosing this one!

These guys advertise cars that are too good to be true, because they are, the cars are not real,…read morethey are "bait cars". They are a little under priced, and when you arrive to see them, they tell you it was just sold, but they have other cars that they could sell you.

I recently brought my car in for service. My new E pace has had a few issues lately which is very…read morefrustrating. Luckily my service consultant Daniel Vieceli was VERY accommodating and extremely patient with my concerns. He wanted to make sure my experience was stress free despite any issues with my car. I would always choose Englewood Jaguar for any service needs just because of Daniel Vieceli. I'm actually going back soon because I am due for annual maintenance and I specifically requested Daniel. He is what makes the experience of leasing a luxury vehicle worth the money by providing Excellent customer service. The scheduling department is also very helpful. Very easy to make a service appt.

Great experience from scheduling to service. Made an appointment easily through the website which I…read morewas able to get within a week and a half. Day of the service I was greeted by Ben who went above and beyond to make sure I was able to remove all my items from the vehicle and get a ride to my job. My service advisor Mike also did a great job describing my service options and keeping me informed of the entire process. I will definitely be returning and would recommend any Jaguar owner in the area to give this location a shot!