We've had a great experience with Stone Canyon Apartments. The team is very responsive and quick to…read moretake action whenever something comes up. One experience that really stood out was when one of our packages was accidentally delivered to a neighboring apartment complex. The Stone Canyon team went out of their way to retrieve it and deliver it directly to our door. They're also very receptive to feedback and willing to accommodate reasonable requests, such as wearing shoe covers when entering our apartment. We really appreciate their professionalism, responsiveness, and willingness to go the extra mile for their residents.

This review is for the Stone Canyon Management Team - Maribel and Bri. I've only been here two…read moreweeks and haven't completely settled in yet, but I wanted to share how wonderful they've been. From the very beginning, they were informative, kind, and provided exceptional customer service while my partner and I were choosing our first apartment together. It truly means so much to start this new chapter of adulthood in a place that already feels so promising. I'm really hoping my experience here continues to be a positive one. I like to stay at places long-term, and I'd love for this to feel like home until the day we're ready to buy our own house Stone Canyon, please be good to me!!

I want to take the time in show appreciation to Brandy who was helping me. Her service was just…read moreamazing! Her customer service and response just outstanding. I will definitely be referring people here. Thank you Brandy

I was looking for a safe place for my daughter and grandson to live and I came across magnolia…read moreVilla. I wanted her to be close to surrounding small businesses. This is a great location down the street from the Tyler mall, walking distance to all different types of eateries and shopping Management is accommodating and makes you feel like family. very safe and nice place to live.

JOSÉ needs to be compensated handsomely! In other words a RAISE!! Very prompt and professionalread more

I have delayed writing this review for some time due to concerns about potential retaliation from…read moremanagement. I lived at this property for approximately three years. Initially, the leasing experience was positive, and the staff were attentive. However, after signing the lease, my experience changed significantly. Communication became inconsistent, and interactions with office staff were often unprofessional. During my tenancy, there were recurring maintenance issues, including frequent fire alarm activations and periodic water outages. Despite these disruptions, rent and additional fees remained unchanged, which was frustrating given the circumstances. Security has also been a major concern. Over the course of my stay, my motorcycle was stolen, my car was broken into, and multiple packages went missing. Unfortunately, I did not feel that these incidents were adequately addressed by either the leasing office or corporate management, and follow-up communication was lacking. Noise levels were another ongoing issue. Between nearby traffic, trains, and disturbances from other residents at various hours, it was often difficult to enjoy a quiet living environment. When concerns were raised, responses from management suggested that these issues were considered "normal," which did not align with my expectations as a tenant. I also question the authenticity of some of the positive reviews, as residents are encouraged to leave feedback upon move-in and to mention specific staff members. This may not fully reflect long-term living experiences. After escalating concerns to corporate management, I received notices on my door, which felt retaliatory rather than constructive. Additionally, the presence of unauthorized individuals on or near the property raised further concerns about safety and oversight. Overall, my experience did not meet expectations, particularly in terms of management responsiveness, maintenance, and security. I would encourage prospective tenants to thoroughly research and consider these factors before making a decision.

This apartment complex is conveniently located down the street from La Sierra High School, the 91…read moreFreeway and major shopping stores including the Tyler Mall. The landscaping grounds look to be well maintained and free from litter or debris.

IF YOU ARE CONSIDERING MOVING INTO THIS PLACE THEN PLEASE READ THIS BEFORE YOU DO…read more I know that the price point may seem appealing but I promise you that it is not worth it. This place has become an absolute disaster and has been for at least more than a year. In that time they have had a lot of management turn around which has made this place an absolute nightmare to live in. For starters, many of the residents here are very inconsiderate. Parents who let their kids run wild and do whatever they want, lots of screaming at all hours. These kids leave trash and toys all over the property and management does absolutely nothing about it. There is a pond on the property and kids are often messing with the animals. On the topic of the pond, it is very unkept and if you live near it good luck with the mosquitos. For the last month the pool has been a green swamp and nothing is being done about it. Most of the units are outdated and lack central AC. You are stuck with a small loud unit that only cools the living area so you will NEED to buy units for the bedrooms. The laundry is incredibly expensive and the laundry room is always dirty, full of peoples clothes everywhere (including the machines since inconsiderate neighbors will let them sit there for hours after they are done), and machines that are always broken. If you are trying to do your laundry on the weekend, then good luck. For a household of two, we were spending over $130 a month on laundry alone. Parking is an absolute nightmare if you only have one carport. Extra parking per unit is $60 a spot for a cramped spot with more inconsiderate neighbors who don't park properly. There is very limited visitor parking spots and management is always threatening to tow. Residents with their own spots will park in visitor parking and have their own spots open, which will leave no parking for any of your visitors. There are only two handicap spots and residents with their OWN parking spots will take up those spots which leaves no accessible parking for anyone else who needs it. Management does absolutely nothing about the issue. They allow smoking in units so if you have a neighbor who smokes (like we did) then it will travel into your unit and even though you bring it up to management nothing will be done about it. There are also roaches and ants and you will be told that there is nothing that can be done about that either. There is zero accommodations or accountability on behalf of management and reaching out to corporate is an entire mission on its own. Do yourself a favor and pay the extra few hundred dollars to get yourself a better place to live with better amenities and has the reviews to back up that it is indeed a better place to live. Save yourself the misery and headache.

This is a safe and clean community! Stephanie (current manager at this location) is always…read moreavailable and willing to help you. She's always attends to my maintenance issues and always cares to listen. She always responds in action right away. Great community! Great management!

We have been residents at the groves for a few years. Every community has  good things and bad…read morethings. I want to focus on the community environment and how the manager team has treated us. Maintenance guy is professional and respectful when he enters my apartment to fix things, which I appreciate because I dislike nosey people. If he can't fix something he will let the manager know and she will schedule someone as soon as they are available. He keeps the community clean. He usually sweeps all the leaves on a windy day. The manager is one of a kind manager. Her focus is on getting the job done and on time. She is respectful and at the same time consistant. I really appreciate her because she will go the extra mile for you and is very fair. Some managers take advantage of their authority, but she seems to be very reasonable and fair.even to those neighbors that break the parking rules and are getting towed. I usually see her walking up and down the apartments. She is definitely not a ghost manager.haha  It feels good to have a manager that cares. Some of the neighbors keep to themself, but I appreciate that most of the neighbors are respectful. And I really enjoy the holiday spirit everyone has in this small community!

I've been living at Cranford Court Apartments for over six years, and I truly appreciate the…read moreexperience I've had--especially during the time Kay was here. Everything was excellent: the environment was always clean, communication was clear and consistent, and work orders were handled promptly, often the same day. She maintained a safe and well-kept community, and I was very happy during her time as manager. I also want to recognize Manny from maintenance. He is an outstanding employee--hardworking, reliable, and always communicates clearly about work orders. His work is consistently high quality, and he takes pride in what he does. I sincerely hope Cranford Court never loses him. It's already disappointing to see such a great manager go.

Just moved in and I'm happy with how things are going! I love how clean and peaceful the apartment…read morecomplex feels. The location is fantastic too, being close to lots of restaurants and bars which makes outings really fun. Overall, it's been a good experience so far!

Buildings are old and you can hear all the boards creaking if you live in the downstairs units from…read moreupstairs neighbors. Staff is rude and good luck if you fall under hard financial circumstances because they are not willing to work with you. They are quick to evict you and make it difficult for you throughout the whole process even though you are willing to pay for late rent. Legal fees are ridiculous which makes it harder for you to get back on your feet. As a tenant of 6 yrs it is disappointing how they can disregard your commitment to them and take legal action against you this quick. In my opinion I would look elsewhere just to avoid the headaches.

They deleted all the negative reviews. There isn't a recent review because they're hiding them…read more This was the worst complex I ever lived in. The staff tried to steal parts of my security deposit. They will charge you $10-$50 extra for cleaning fees on what they say you're charged in hopes you don't look at the receipt from the vendor they used. I caught them doing this 4 times and they never explained why they did that or apologized. The staff is beyond rude, lazy, and will ignore any request you have. Our car almost got stolen from here. There's break ins weekly. Glass from car windows get shattered and they never come and clean it up. And the apartments have a bug problem. Avoid this place at all costs.

Lived here for the last almost 7 years! Manager's always on top of stuff, maintenance comes when I…read moreneed it, facilities are always clean, gardeners come weekly, good environment!

My experience with this new property manager was disappointing. Communication was difficult, and…read moreshe was often hard to reach when the gate breaks. The application process also became more complicated and less smooth than it had been previously. Overall, she has not made a positive impression on us as residents. If anything, the experience has been the opposite.

Worst mistake of my life. I moved out this month. Took very good care of the place and the owner…read morekept the whole $1500 deposit and more for painting. I only put up pictures and curtains. I got charged $900 in labor. I have never in my life been charged this in any other apartment complex. The owner is beyond greedy.

Moved here 3 months ago and I have to say the rent is cheaper than anywhere else I looked it's…read moreMONTH TO MONTH so if I find a house I can leave with a 30 notice and it's quite. Definitely a good apartment complex...

Mike from Maintainance came and fixed our AC went above and beyond on a Saturday…read more Our AC was struggling and with the warm weather he came and fixed and waited to make sure everything was good. Since we have two little kids.

Really great place to live! Leasing office takes really good care of the whole place and offers…read moregreat community engagement!