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1.5 (74 reviews)
Closed 9:00 am - 7:00 pm
Updated 1 month ago

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The building should be condemned, I've seen units in the building with signs deeming them unsafe, we had leaks from pipes in our wall causing them to cut into the wall and leave gaping holes that took months to patch, animals would get in the holes. The garage level is filled with holes in the roof and loose wires hanging everywhere. Of course they don't show you that on the tour. The property managers are incredibly rude and treat their tenants like sub-humans. Maintenance takes ages to come out even for emergency's like water leaking into the apartment. I've seen dog droppings in the hallways, literal mushrooms growing in them, trash rooms constantly overflowing. The complex has undergone lawsuits if you'd like to Google those as well. Save yourself the headache and health, stay away.

Carlisle apt kitchen entrance beautiful brick entryway - The image shows a brick archway opening into a small kitchen area. The kitchen features a window with a white blind, white cabinetry, and a marble countertop. The floor is wood or laminate, and part of a glass table with a gray chair is visible in the foreground. The brick wall continues around the archway, creating a rustic contrast with the modern kitchen elements.
Nikki R.

I see a lot of bad reviews on here and I cant speak for that because I don't live there but I can speak on what I've seen and done from my viewing. Everyone I met that works there was super personable and friendly. I feel that the only explanation for the reviews being bad on here, is that the owner is spreading its staff too thin.. The reason I believe that is because managers and front desk workers can only do so much. I'm in the business and you can only work with what you are given. I don't even live there and they did something for me they were not required to do and didn't have to do. Doing that while I could tell they were swamped with work, the manager Melisa, as well as Isabella who I was speaking with too was able to help me figure out my license was there and find a way to mail it back to me right that very second rather than waiting until after the holiday weekend all while answering the phones non stop rings and answering people's questions in person I could overhear a bit. So for all of them to be able to multitask to that level is proof they are amazing at their jobs. To me they seem overworked and underpaid. I hope the owner of the business sees this (and isn't offended) because they have great staff and I hope they know it and I can't express enough how nice Jodi was at the front desk who gave us the tour, Isabella and the manager Melisa. I know there are bad reviews on here but I would love to live here and I hope we will be able to. But regardless I will never forget the kind gesture done for me today and it's always nice to just help eachother these days as we the little people are all scrambling for a place to live since the govt messed up the economy.

Broken door handle - A door lock mechanism is mounted on a glass door, featuring a wooden handle and metal hardware. The lock appears to be partially disassembled or damaged, with visible internal components and a crack in the wall nearby. The door is situated next to a wall with peeling paint, and the setting suggests an indoor environment, possibly a commercial or residential space.
Emma M.

Don't do it! They fix nothing. Everything is run down and smelly. The garbage situation is horrible. The pipes are bursting. Takes forever to get hot water. Stained carpets in move in and the tiniest most unusable kitchen. Do NOT do it!

Mold - A close-up of a wall and ceiling corner reveals water stains, discoloration, and mold growth, indicating possible water damage and mold issues in the area.

Would give 0 stars if I could. Complex never responds to maintenance requests and refuses to fix anything until it's an extreme hazard or their being sued to do so.

Poop on the floor over 24 hrs after being reported. - The image shows a carpeted hallway with a blue and white patterned rug. Several pieces of feces are scattered across the carpet, suggesting a cleanliness problem. The hallway has brick and painted walls, with a door visible at the end. The scene appears to be inside a building, possibly a commercial or residential space.

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3 months ago

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2 months ago

Washers often don't work, elevators often don't work, you literally have to pay for everything even down to your water.

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1 year ago

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Ask the Community - Concierge

Review Highlights - Concierge

Location is good - right off I-91, convenient to Hartford and New Haven, with good shopping and local restaurants nearby.

Mentioned in 2 reviews

Read more highlights

Montage | Rocky Hill Apartments

Montage | Rocky Hill Apartments

(14 reviews)

We lived at Montage Apartments for just over a year and unfortunately, our experience left much to…read morebe desired. While the complex initially presented itself as a luxury residence, our time there was marked by repeated frustrations, unaddressed concerns, and ultimately, a complete lack of accountability or care from the property management. Over the course of our lease, we outlined our concerns in a detailed letter to management, covering everything from maintenance problems, neglected amenities, parking issues, and communication failures, to unfulfilled promises and generally poor upkeep. These issues included: * The pool being advertised as heated and regularly maintained, yet never once functioning properly during our entire stay. A former maintenance employee even confirmed it had never been heated. * Ongoing issues with package security, with deliveries routinely left in unsecured, inconsistent locations despite repeated suggestions and promises of an Amazon Hub system that never materialized. * Severe parking limitations, where only one space was provided for a two-bedroom unit, and alternative parking near our building was nearly impossible to find. We offered solutions, but they were ignored. * Poorly maintained amenities such as an arcade machine that was removed and never replaced, a community garden left overgrown and unusable, and a gym in unsanitary condition with broken equipment and literal mucus on the walls. * Persistent maintenance problems from day one, including doors that didn't latch properly, a sink that detached from the countertop due to improper installation, repeated HVAC issues, bird nests in dryer vents, and security concerns with exterior doors remaining ajar in cold weather. * Extremely high staff turnover and constant reminder emails about strict rules that addressed problems passively instead of being solved at the root. We met with the property manager directly and expressed all of these concerns. Despite this effort, we were given no reassurances that anything would change. The only action taken was the removal of the mucus on the gym wall. Even after pointing out the heavy accumulation of dust, the gym remained untouched for months. The only response was, "We're trying our best." When we asked for alternative lease terms--such as a shorter renewal while we observed whether things would improve--we were quoted rates over $2,000 MORE per month, essentially pricing us out of any flexibility and making it clear there was no intent to compromise or retain us as tenants. Following our decision to move out, the overall conditions at Montage deteriorated even further. Landscaping was completely neglected, with overgrown grass and gardens left untouched for a month. Then came a highly aggressive move-out checklist, which threatened to deduct our security deposit for anything from unvacuumed carpets to lightbulbs being out (even though they owned the bulbs). The tone was punitive and disconnected from any reality of how they had managed our tenancy. We've since moved into The Borden in Wethersfield and the difference has been nothing short of night and day. The property is clean, well-maintained, professionally staffed, and equipped with thoughtful amenities like a secure package locker system, ample parking, and responsive service. We cannot in good faith recommend Montage Apartments to anyone. The lack of care, the broken promises, and the unprofessional handling of tenant concerns made our experience consistently stressful. We hope this review is helpful to anyone considering this property and encourages Montage to reflect on how it treats its residents.

ABSOLUTELY HORRIBLE APARTMENT kicked us out and evicted us for not signing a lease online NO ONE…read morewas aware about on top of that whole building is invested with cockroaches! and water bugs . THE WHOLE BUILDING IS IN HORRIBLE CONDITION! lights coming out doors already unlocked which you would need a key for !!? that's very unsafe ! on top of that charges us extra for trash ? i thought it was free!?? these people don't care about their tenants only money money money ! rent goes up every month ! and also add a bunch of extra unknown fees for no reason! SAVE YOURSELF GO SOMEWHERE ELSE THIS PLACE IS A HEALTH HAZARD IM BEGGING YOU NO MATTER HOW HARD TIMES GET DONT TURN TO CONCIERGE!

Stepny Place - Business logo

Stepny Place

(1 review)

Location, location, location. That's what it's all about, whether it be business or personal life…read more Well Stepny gets this right time and again. There's literally nothing you can't do here. An apartment complex that doubles as a venue for small businesses. An elevator lobby that doubles as a yoga studio. A party room that host parties that are double the fun as parties held elsewhere! Once you get past the holes in the walls that let bedbugs roam free, and the staff that don't let you pick up your packages, and the smells, and the creepy people, and the fact that it's in Rocky Hill, and Sound Marketing Concepts' headquarters on the first floor, and the embarrassment of having friends visit you there, and it becoming a practical joke for everyone that knows you, and you wondering why you ever moved there, and you thanking your lucky stars when you move out - it really grows on you. Scuba shack (scuba?!!!) is across the way along with a great "package" store. Love me some Stepny.

From the owner: At Stepny Place, you really can have it all - beautifully updated interiors, outstanding amenities,…read moreand a convenient location make our apartment community an ideal choice. Situated in Rocky Hill, Connecticut, less than 8 miles from downtown Hartford, our pet-friendly studio, 1-, 2- & 3-bedroom apartments offer the greatest convenience. From the elegant swimming pool to the volleyball court, tennis court, and indoor and outdoor play areas, our vibrant community has something for everyone. Come experience it all today - call to schedule your personalized tour.

Ferry Landing Condominium Association

Ferry Landing Condominium Association

(2 reviews)

the place is out dated i've been living here for 6 months and absolutely hate it . my central air…read morebroke the first two months living here during a heat wave . the neighbors are nosy and complain about any and everything they ask millions of questions they will report you to management for every little thing . i cant wait until my one year is up to move out . the hallways smell like cigarettes and smoke . it reminds me of a convalescent home . Everything is out dated theres a lot of visitors parking but if you park in them they complain . a lot of racist people here against minorities the residents are always hard asking my 10 year old daughter asking her questions about us . and where she lives

These apartments are really great. There are always tons of visitor parking spots. I come here once…read morea month to visit a client and I always leave assured that she is in a good neighborhood. The building itself is secured and you need to be buzzed in by the person you are visiting to enter. Once inside there is an elevator for people who can't or would rather not take the stairs. There is a laundry room on level 1 and the large trash receptacles outside get emptied as often as they need. I've also noticed that every common area (hallways, laundry room, foyer, etc.) is kept very clean and well maintained. The laundry room system is something I really love because they give you a reloadable card for the machines instead of using cash to run the washers and dryers. There are 4 washers, 4 dryers, a garbage, and a table for folding. Definitely one of the nicer laundry rooms I've seen. I have only seen a 1 bedroom apartment. There is an open layout for the living room, dining area, and kitchen. Away from those areas there are the doors to the bedroom and bathroom. The bathroom is medium to small in size. The bedroom has room for a king size bed and a dresser with room to walk around the bed, but that's about it. Off the living room is a small porch. There is enough room out there for a chair or two and some plants. I know there is a rule against shaking rugs over the side of the railing so that the dust/sand doesn't disturb the people below so I'd imagine there might be rules against dumping water or smoking also (I'd definitely ask management before moving in!) Animals are allowed in this building. I've seen a few small dogs and their owners walking in and out of the building for outdoor potty breaks. This spot is very nice for single people and couples without children. Personally, I wouldn't consider this location with children. I have not yet dealt with management or bill pay.

Concierge - apartments - Updated May 2026

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