This is evidently a new building for this medical office. I know that because there is a sign in…read morethe ladies room letting us know how to keep it "new". There should be signs in the waiting room about using phone for videos on silent or with headsets. Because they already have a tv making enough noise. There should also be signs saying you can't use the cell phone as a phone in the waiting room. Headsets are needed. The welcome reception desk is nice. Well organized. Pleasant. Smooth. The appts seemed to be running on time. The rooms were clean and didn't feel cramped. The exit process was easy and smooth too. All in all this was a good place for a dr visit. They lost a star because the waiting room isn't managed as well as it should be. A few signs and a little bit of enforcement from the front desk staff will do wonders. I'd point out the tv isn't needed, or at least the volume doesn't need to be on, closed captions would be fine.

The wait time is pretty long. For my first appointment I waited an hour and 30…read moreminutes before I was seen. On the other hand, Dr. Rush was extremely professional and attentive. She took her time explaining things, didn't rush me, and listened to what I wanted. You can tell she is a doctor who truly cares. The facility itself is nice, fairly modern & cleanly.

We love taking our son here! Before he was born we were able to come in to visit and meet with a…read morepediatrician to talk about the practice. We've seen almost every pediatrician here and everyone is knowledgeable and makes our concerns heard. When we were worried about our son's crying nonstop they got us an appointment the next day to check things out. You only ever see a doctor here, and portal messages are responded to quickly. We highly recommend!

I took my son to this pediatrician group from the time he was born and am sorry I couldn't bring…read morethem with me when we moved recently! I was always happy with all the dr's here and appreciated that we ALWAYS saw a dr at each visit. There was rarely a wait of more than a few minutes, which is great when you have a baby or toddler. The dr's were always very supportive and reassuring, even when my son had trouble gaining weight as a newborn (they continued to encourage my breastfeeding) and later when he had some very delayed gross motor skills. I would have stayed with these pediatricians forever if we hadn't moved!

Did a fantastic job on my 90 year old mother with a knee replacement. Mom is still very much with…read moreit mentally and he had no qualms doing it. Her knee movement at 2 weeks was better than most people half her age. The doctors bedside manner was excellent.

This is the office I have visited since I moved to the area. They have covered everything from my…read moreroutine OBGYN care to the delivery of my daughter. I would highly recommend them and have had great experiences. They use a team approach, so during my preganancy I saw a variety of different professionals and they don't guarantee who would do delivery. I saw many different providers and had good experiences with each. I had never met the doctor who did my delivery, but like my experience with each of the other doctors, I found her helpful, knowledgable and comforting as I experienced an adventure you can't understand until you go through it, even with childbirth classes. The staff was as accommodating as possible as I tried to plan the many appointments without having to miss much work. I appreciate the team here and would recommend it to any other ladies.

I recently went to Empire for the first time for an annual visit. Every single person I interacted…read morewith (the receptionist I talked spoke with to book the appointment, the one who checked me in, nurse who got me in the room and the PA) was genuinely kind and caring. Going to the OBGYN is an extremely traumatizing thing for me, and everyone made me feel at ease without even knowing my history. I am so grateful for have found a new place to go, and for all of the staff here.

Both of my daughters and I left this practice based on what I posted earlier. Today I get a voice…read moremail message from their office with only "hello. Hello. Hello" on it -- no identifying the practice or why they called. None of us have had appointments there since my last post so I don't know what they wanted. And that unprofessional message with no follow up confirms the place has some inept staff members 7 months later -- I get a voice mail message from Empire that simply says "hello. Hello. Hello". Then a letter several days later saying they are changing my daughter's appointment. I left the practice personally years ago because they constantly changed appointments. My daughters both left because of treatment described in my earlier review. It would appear this is not a well organized practice as well as employing a WHNP who does not treat young patients with respect.

Children's Hospital of Buffalo provides me with a peace of mind and answers to our medical…read moresituations when my little kids are not feeling well. And on occasions when we've been there, I have come away with a deep appreciation for the excellent care and comfort that we received from the medical staff.

My toddler ended up in the ER after knocking a mug of boiling water out of my hand and on to his…read moreface. We were rushed by ambulance to Oishei as the medics were concerned about his eye. Fortunately, the water just missed it but we received excellent care at the ER and an additional follow up with a burn specialist. We were seen almost immediately during both visits and the staff were kind and extremely professional.

After 18 months of trying, our progress was derailed by Michael Sullivan. During a traumatic phone…read morecall whilst he was the on-call doctor for a severe reaction my wife had to a medication prescribed by Buffalo IVF, he repeatedly called her "honey" and told her to "just calm down." He dismissed concerns throughout the call, treated us as if she were simply being hysterical, ultimately hanging up leaving my wife in tears. Rather than taking responsibility for the situation or offering support, Sullivan left us with the impression that he considered her unfit to be a mother, by requiring psychiatric sign-off for routine testing. He made our reproductive choice a matter of medical bureaucracy passing us around between other providers, effectively abandoning us. We initially considered continuing with other providers at Buffalo IVF, as other staff seemed competent and compassionate, and we requested to not work with him. On reflection, however, it is deeply troubling that a women's health clinic would tolerate such sexist behaviour from its staff, let alone owner. Reproductive care demands empathy, respect, and professionalism. Sadly, our experience at Buffalo IVF showed the opposite. We strongly urge others to seek care where patients' dignity is valued. Don't waste your time here.

My OBGYN recommended this facility to look into testing to…read moredetermine what shape my fertility timeline looked like. I called to schedule and get an idea of the process, the receptionist seemed to have no clue as to what the process might look like or an idea of cost. Nothing, she said I needed to come in for a consultation at $250 just for the doctor to tell me the possible steps and prices. I understand that she is not medical (I worked many years a medical secretary) but how do you have absolutely no clue of anything. I called the other facility that my OBGYN gave and wow, night and day. They couldn't give me an exact plan or cost but they were able to give me an idea of what the cost and process was going to look like. I see a lot of the low scores for this facility are mainly because of the office I say call CNY Fertility.

They make you take 4 - 5 hr sessions about childbirth. I readjusted my schedule to attend them as a…read moresingle soon to be mom working multiple jobs and was astounded to have several comments made about how it was less hard for white women. As someone who saved their fathers life with CPR at 12 and has cared for her family, others families and worked multiple jobs since I was a bit taken a back. Mind you this was not done in an educational, factual or statistical way more in a manner of friends gossiping. I politely pointed out that people of all cultures face these and the detriments associated and suddenly I was being told in front of the whole class that it's not a class for people not of color and to find something more inclusive. I immediately left and contacted my doula to express my upset, share why I left and would no longer be attending and see how to proceed. I was met with gaslighting and told no other white people have complained. I then informed her I would be disconnecting the call if I was going to be blamed. I awoke the next morning to an email accusing me of being unprofessional and racist and firing me as a client. I chose them based on a recommendation of a Dr I know personally, turning down other doulas I frankly liked better and I'm about a month away from giving birth to my very sick child. I only hired a doula so I would not be left alone in a room of strangers, after taking my money and stressing me out making me jump through hoops and then this... that's exactly what I'm stuck with. I had even (prior to the email) contacted the owner directly so that we may have a civil and adult conversation about what occurred. That never happened. No one bothered to listen to my story or my voice and they simply copy pasted the same message my doula sent me completely gaslighting my experience. I am absolutely the last person to judge another or dimmish their experience, to treat another based on perception or not give someone the opportunity to discuss a "misunderstanding." I have worked with people of all ethnicities, abilities, gender identities, ages and whatever ever other differences might crop up and I have never treated someone differently or assumed to know anything about them based on that criteria. I am beyond appalled.

We would not have been able to have the excellent birth experience we had without Shannon and…read moreCalming Nature. Pre-pregnancy I was pretty sure this was the business I wanted to work with. Once we got the + test, I called and Shannon made it super easy to set up our pre-birth meetings. When we met in person for the first time, we walked out excited to work with Shannon for our pregnancy and the birth of our child. We selected the Queen package. I learned so much during the meetings we had. My HUSBAND learned so much. Shannon set us both at ease and built our confidence. She helped me trust my knowledge and my body, she reminded me to be patient. She was always available by text when I needed her. When it came time for my baby to arrive, Shannon came to our house and helped us in active labor at home. She then met us at the hospital when we thought we were close to transition. Turns out, we weren't that close and my labor ended up lasting 24 hours. Shannon was there the entire time - attentive and helpful, not yawning or distracted. Isia, the woman who would have been our sole doula if Shannon had been called on another birth, was also there for each pre-birth meeting and during most of my labor, learning from Shannon and being a comfort to my spouse and me. Shannon guided us in sticking to the parts of our birth plan that were most valuable to us. She was absolutely the calm lighthouse in the chaotic storm of a hospital birth. After the birth, Shannon came and visited us in the hospital to help my baby and I get the hang of breastfeeding. That was something that was very important to me but I had nerves around. We're at 4 months now and still breastfeeding like champs. Shannon also visited us in home a few days later to make sure we were getting the hang of the new parent life. She is always kind, warm and uplifting. I absolutely recommend every birthing person find a doula - and if you're in Buffalo I full-throatedly recommend Calming Nature.