I've been going to concierge for some time now, good people and decent services. I do feel as if the front desk lady, I think her name is Erica, has always been rude and acts as if she'd rather be anywhere else, which puts a damper on my mood after spending hundreds of dollars there each time.. I suggest having someone at the front who isn't rude and dismissive, otherwise I would've given a higher rating. read more

Obsessed with this place! They know the BEST / LATEST /GREATEST products and treatments to help you look even more fabulous- while still looking like you! They never push you into anything. Highly recommend to family and friends and no one has ever been disappointed! Beyond impressed! LISA IS AMAZING!!! read more

Be very careful when you buy packages from this place! I bought a IPL package and unfortunately I developed allergic reaction after the 4 treatment. Took me 3 weeks , visit to my physician and a week of Prednisone(corticosteroid) to remedy the situation. And now is back and fourt why they can't return the money for the rest of treatment (about $585). I had a very difficult time with my crazy swollen face, red patches, rash and peeling skin and this people think that I will come back for more?!?! Keep your money and go somewhere else! read more

Excellent service. Beautiful space. Exceptional customer service. My skin has never looked better! Highly highly recommend. read more

I wrote my first review almost 2 months ago. Since then, I left to Europe, where I am still now. I visited 3 specialists, telling that I would like to have a coolsculpting in the same area, which I did with this office. All three of them told that no way the coolsculpting would help me because I have too much fat that coolsculpting would be worthless and I need totally different approach. As I told before, this place is highly unprofessional. read more

Had a phenomenal experience here! I had a facial done and consultation done on the same day. The esthetician took her time in explaining what she was doing and how to prevent adult acne. I will be back 100%. *** they also validate parking read more

Since Cherisse became the manager at the Gold Coast location, the experience has improved immensely. Appointments, requests for information and more are now handled promptly and professionally. Lisa is the only person I trust for injections and more. She's knowledgeable, artistic, and just amazing! read more

I also had the Groupon for the dermaflash facial, and thought it was... fine. I wasn't blown away by all these other reviews here...am I missing something???? I have had only a few facials in various spas, and they all seemed superior to this one. SO maybe that's just me! But here's my experience: I walked in to the white, bright, clean "office" and the receptionist seemed a bit half-hearted to be there. That's ok, I've had my share of bad days, so whatever. She gave me some paperwork to fill out and I went to sit down. When I was finished I took it back asking her if she needed it and she looked at me and said uh no, that's for your aesthetician. Ok, I didn't know, don't make me feel like a dummy, cupcake! I then had a consultation with Beth, who was lovely, and the treatment - which was fine, didn't leave me too red, put on makeup right away, felt very glowy. However the process includes them basically "shaving" your face - cleaning off all the peach fuzz and baby hairs. So for a couple days yes, my skin was super soft, like your legs would be after you shave them. Did I notice a huge difference otherwise? Not really. Back at reception Beth suggested a product and also a package special they were offering; I declined as I said I wanted to see how it was in a couple days. She generously offered to extend the offer to me through the weekend so I could make up my mind - and she wasn't pushy at all, which I appreciated. She left, and I got my things, wanting to put on some makeup somewhere. The receptionist was on the phone, not really aware that I was there. She finally hung up and after I asked my question pointed at a room I could use that was empty. Fine. When I was done putting on my makeup, I needed the restroom - and the receptionist was messing around behind the desk, again oblivious to my presence. I finally got her attention and she pointed me in the direction of where I needed to go (ha ha). Now, maybe it's not such a big deal to some people, but I appreciate a welcoming and helpful person up front - whether it's a spa, a doctor's office, or what have you. It makes SUCH a difference. This is the first and last person you see when arriving at/leaving an establishment - first impressions are so important! So if you're going to hire some young thing to "work" up front, at least train them in a few good manners. I felt a little bit ignored and this left a bad taste in my mouth. Obviously a lot of people had good experiences, but this place is not for me (despite the lovely Beth). Gonna spend my money elsewhere for sure. read more

The first time I went for Botox the doctor was amazing and I was thrilled that follow up visits has a competitive pricing structure--$12 a unit. I remember this because I noted it was the same as my other spot on North Ave, and though the nurse in Lincoln Park was wonderful, cellular intelligence was closer. Now that I knew the price was the same why wouldn't I switch? Well I did and guess what? Second appt, I came out of the room and the receptionist charged my card. Suddenly the price was $15 a unit. It was a shock to be paying almost $100 more...... And to be honest the doctor was obviously not clear return visits would be more expensive than my initial visit. I did like her, and her work, but I'm not into the bait and switch game these places seem to play. read more

Cellular Intelligence Spa reached out to me to say that they were in the middle of an office move, and simply forgot to relay the new address to me. I'm not sure why emailing or calling them still didn't work, and I ultimately have decided to go elsewhere since this instance wasn't great. But I did want to update this review to reflect that they did attempt to explain and they were apologetic, which was appreciated. I'll add a star for that. read more

Had a consultation and treatment 2 weeks ago and wanted to wait to give my review. Lisa was incredible in helping me decide which areasI should treat and explained what I should expect as this was my first time getting Botox. She said it would be 2 weeks before it kicked in. I am so happy with my results and my experience. I would highly recommend Lisa - she was super knowledgeable and really made me feel at ease. read more

Lisa is the only person I trust with my face. She's been doing all my work for seven years and I feel completely comfortable with her. She's very honest and never pushes any products or services, but always takes time to answer my questions. I simply love it here. read more

I recently got my second Derma Flash Facial from Carrie and as promised, my face looks flawless! Not only does Carrie make the experience so relaxing, you literally walk out on to the streets of Chicago looking like you came straight out of a magazine. My skin is still glowing a day later and is super smooth in texture. I recommend this treatment to anyone! I have my third treatment tonight, so I will let you know how it goes. Also, I really recommend the Retinol pads and Vitamin C face cream read more

Brittony the nurse practitioner is marvelous! She is warm, friendly and knowledgable. She explains every step so there are no surprises. Her work is professional and technique is quick and painless. I've gone to her twice once for filler and once for Botox and I couldn't be happier. Cellular Intelligence is welcoming and easy to get to. They offer a ton of services. Thank you, Brittony! Your work has made my skin youthful again! read more

Nice place and staff, but my treatments were a disappointment. I've had numerous IPL treatments done in the past at other facilities that have worked well and I achieved immediate results. After 2 treatments here, I have no change in my pigment. I'm aware that people will say it takes multiple treatments to achieve the desired results, but I know from first-hand experience how my skin should have and has reacted previously (and how the estheticians described the reaction that should occur, with pigment coming to the surface and flaking off), and I had none of this from either session. I was hoping to specifically target some noticeable sun spots and acne discoloration, and all of these spots are completely unchanged. I would consider CI again for other treatments, but I'm not convinced in the quality/application of their lasers. Update - I went somewhere else (iBeauty - 4 months later) and had amazing results from a single treatment. Definitely the CI laser/technicians that were the issue. Dropping my review further now that I'm positive it was their fault I saw no reaction/results from two separate treatments. read more

I have been going here for years, for facials, botox, and filler injections. Though ownership has changed the service I receive has remained constant: professional, attentive and courteous. The quarters are very clean as well. What's not to love? read more

MicroPeels here are a must!! Every single person that I've encountered here is so amazing, nice and professional. Shoutout to Laura for managing a welcoming location with many great services. On a regular basis I get MicroPeel Plus and Resurfacing. Always fantastic results! read more

Waste of time. I told my girlfriend about micro derm-needling. She went to this spot who told her they could not tell her how much it cost until they see her. I warned her that's a red flag and not to spend more a specific $. She paid $200 & was pleased. My experience wasn't pleasant. Was advised $300 a single session and never has it been less. What a shame after my girlfriend just recently went for her visit here. Foul business from a business owner. I highly recommend if your seeking to visit this place, okay sure. Yet I highly recommend not telling you very late past of cosmetic surgeries as I see they size your wallet as my girlfriend who went had never had anything done besides breast augmentation. Aside of that, the staff is nice. The facility is small. Yet clean environment. I'm disappointed that my valuable time has been wasted. And okay, I do not write many reviews unless I'm super happy as a touring Model & Actress and wish to re visit or not specific places, also share with others my personal experience. What a waste of uber xl, gas, ozone! And you had the nerve to ask for a review in my inbox. I would have paid the $300 had you not lied about the price company. It is a great session I get for $150 in the West Coast. Buyers beware! Btw I had suggested to the Consultant, perhaps my friend used a groupon and she said they do not offer Groupon. Also tried to upsell first packages of course so be prepared. read more

Do not get dermal filler here. Everything is good until something goes wrong and they do not listen to what the client wants. I was told my cheek looked "gaunt" and the advice was to fill the area only to result in it looking irregular once the swelling subsided. The cannula placement left a 1/4" permanent scar in the cheek and I was told "I didn't do that". Yet during the procedure, the technician advised of "concern over the area" and I have subsequent photo's showing its healing. The amount of filler placed in the cheek area is such that it looks like an unnatural raised bump. An attempt to resolve and dissolve the filler was unsuccessful and there was no refund offered. Instead of an apology and plan to correct, the remedy is more of a cover up to avoid any wrongdoing with patronizing defensiveness. It would be great if they had just listened. read more

I have been going to Lisa for my Botox at cimedspa for almost a year now. The first time I met Lisa was also my first time inquiring about Botox. She was so sweet and instantly made me feel comfortable while giving me a lot of information to take in. I look forward to my appointments with her and leave happy every single time! She always gives off a great vibe and sincerely wants to get to know her patients. Not only is Lisa wonderful, but the atmosphere in general is great. It is always clean, appointments are timely, and the front desk staff knows what they are doing. They follow all of the guidelines for Covid in order to make sure all of their patients stay happy and healthy! Highly recommend! read more

Love Beth. She's been doing my facials for the last 6 months. I have to say the Derma Flash Facial is worth every penny. I bought it as a groupon and went ahead and purchased the package. There is a noticable difference to my skin. People are frequently telling me how wonderful my skin looks. Thanks Beth!!!! read more

I prefer giving this place absolutely no stars but unfortunately that's not an option. Save your money and do not go there. I called to get quote for cool sculpting for under chin, they refused to give quote over the phone so I went in for consultation. They looked at my face for 2 seconds without a mask and said yes your a great candidate. They recommended I do 2 treatments 1 month apart to see the best results (it made since so I I was going to pay $1500 for 2 sessions. The next day I went in for the actual procedure and as she was about to start she tells me that My chin is not super big so she will do the right half of the chin 1st and then the left half (also made sense) and then I was told each side is considered an individual procedure so $1500 just for today. My jaw dropped because now I'm spending double the cost. And when I raised a concern she goes "oh they didn't tell you that yesterday?" And in my head I was like who is they she is referring to she is the one who saw my face the day before. And the. She tells me your so small you definitely don't need more than 1 procedure so you don't have to come a month later this will all go away after today. And then I was like "they were you telling me yesterday I absolutely need 2 and scheduled me for 2 appointments????? Literally consultation was just to take my non-refundable deposit so that I get stuck with the procedure. Very disappointed. read more

Like many who have written a review of CI I, too, purchased a Groupon for my first visit. I think its the BEST Groupon I've purchased do date ! I just had my first DermaFlash facial. As described by others, the facial does not hurt, takes about 45 minutes and your skin looks wonderfully clear and even when finished. Beth explained the facial steps before starting so I understood completely what to expect. My experience with Beth (and Maria at the front desk) was pleasant and very professional. I plan on purchasing a series of these facial and feel my skin can only look better and better. read more

I've been seeing Diane for dermaplaning for several months now and couldn't be happier. The treatment is gentle and so relaxing. Diane never rushes; she takes the time to analyze your skin and recommends ONLY what's needed. She makes sure you're getting the best products for your skin type. She has truly become my trusted beauty advisor! Services aren't cheap over there, but it's because you're getting someone like Diane who has been doing this for years and products that are top of the line, and only high quality. My only critique is that sometimes you can tell that scheduling that day might have taken a hit and when you're appointment time hits, you're taken late, which can be frustrating, but I see this as something that's separate and distinct from the actual beauty service (which I am extremely happy with!). Now go see Diane! read more

I recently worked with both Laura and Lisa and I can't say enough wonderful things about them! I felt like I was in great hands and they answered any/all questions that I had so there were no concerns at all. The entire staff at CI was extremely nice and helpful with all of my needs. I felt welcomed right from the moment I walked in and that great service never changed. I highly recommend working with Laura and/or Lisa for any service!! read more

Can I say 'WOW'? WOW! I said it. I actually stumbled upon Cellular Intelligence as I was researching into cool sculpting and what it actually was. This was the first and only company I called and Laura was the first person I spoke to. She had me at "hello!" She was very friendly, easy to talk to, very informational and I couldn't wait to get in for a consultation as the whole ideal of cool sculpting was very new to me and intriguing. I made it to my consultation, asked millions of questions and I was sold and did my first experience with cool sculpting on the same day. The salon is very clean, everyone is very friendly, welcoming, very accommodating and flexible. I loved the cool sculpting that I actually came back for more several times and I've seen great results from it. Not only did I go to Cellular Intelligence for cool sculpting, I also go there for facials, laser hair removal and most importantly, the Ideal Protein program. First, let's start with the facials. It's a facial that I've never had before and I'll continue to go there for my facials. I'm usually not a facial type person but CI, Carrie and Norma proved me to think differently. I did a facial right before my wedding and my skin was so perfect on my wedding day. For the laser hair removal? Why haven't I done this before? I've been waxing almost every 2 weeks of my life and once Laura told me about this service, I was hesitant but tried it. Again, I should have believed her from the beginning but Norma and Rebecca have been great at this service and I'm so glad that I've been able to cut out some time and money from waxing. Now, the Ideal Protein program? This program got me and it is well worth it. I was ready to put all my effort into getting the body I wanted to and more importantly in the most healthiest way possible, especially before my wedding. I had 4 months to get rid of this weight. After researching and learning about Ideal Protein from CI Spa, Laura and Martha, I was sold again. How could I not trust them after the other experiences I've had with the salon? I had my consultation, was 100% ready to start this program, although skeptical, but after the first week, it was working. I had lost 35lbs in 3 months and I'm at my goal weight and am feeling 100% more confident. Not only that but my health is 100% better; I've been able to cut out all of the prescriptions that I was on too. If it weren't for Laura and Martha coaching me all the way through, almost every day, at least every week, I wouldn't be where I am today. I still see them. Go see them for a consultation if you're looking to get healthy and loss weight. No matter what, I will not stop coming to the salon. They have so many other services to offer, I'm sure I'll test them out at one point in time. I highly recommend Cellular Intelligence. Thank you, Ladies! read more

A good friend gave me a gift certificate for the DermaFlash facial. I didn't know what to expect, but was very happy with the results. I went to the spa, on Walton--it is on the 4th floor, I'd call it discreet. It was very modern and clean and the receptionist was nice--a good sign. Beth did my facial and she was great. They used a blade to remove my dead skin cells (not painful) and the whole facial took about 45 minutes--she explained what she was doing as she was doing it, which was nice. After the facial, my face GLOWED! Random people that I work with told me that my skin looked great. Since my first experience, I've been back to Cellular Intelligence 2 more times (I bought the six session package and go once a month for this treatment). My skin looks really good--esp for me (I'm always the girl with the breakout!). Highly recommend. read more

Love love love the DermaFlash Facial at Cellular Intelligence. Becky was so thoughtful, explaining each step, and my skin felt so smooth and lush after the treatment. I want to go back again and again! read more

I feel the need to write a warning since they are having another sale on botox/fillers. I didn't write a review right away because I wanted to forget about this experience!!! I wanted fillers in the tear ducts, which was suggested to me . I ended up with 2 lumps next to my nose. And the following day I was so swollen I couldn't see!!! When I called crying they pretty much laughed and said it was normal, and take Benadryl!?? FAR from normal, as I have been using fillers/botox in the past. I jumped on a good deal, and will now prefer to pay double then to risk how I may look walking out of this place!!! HORRIBLE!!! And you should never be so swollen that both eyes are shut, and if so, any good doctor will tell you to come back in so they can see you. NOT here! Just take some Benadryl! (Yeah right) read more

This Spa would have had more stars had it not been for my second visit. I was introduced to this place through chi-town based Groupon and loved...I repeat...LOVED my 30 minute dermaflash facial. My complexion was instantly brightened and I was glowing like a light bulb for the next week or so. Fast forward six weeks later...Groupon re-introduced me to the Derma flash PLUS facial. I went in expecting 60 minutes of bliss and left with only 45 minutes of "eh"..... I couldn't understand what happened, could it have been b/c a different person serviced me? Not sure, however, I was very disappointed after my second visit and not sure if I'll return. I don't want to discourage anyone here, but you should definitely check it out for yourself. Make sure you see the girl in the first room though. (don't remember her name) read more

My experience with Cellular Intelligence is outstanding. I was nervous and conservative about having any "work" done but the competence, professionalism, and ambiance of the spa immediately put me at ease. The minute I walked in I knew I was in the right place to work on improving my skin and getting a more youthful appearance. (my wrinkles and undereye circles were severely affecting my confidence). The best part of my entire experience is the APN Brittony Croasdell-She was truly AMAZING! She immediately put me at ease and asked me what I wanted. I explained I need a 'natural' look but want to start the anti-aging process. She immediately gave me multiple options, explained her rationale, and set reasonable expectations. She also told me what I do NOT need, which was refreshing in comparison to my experiences at other medspas and dermatology offices. Brittony has truly made my skin look better, brighter, and her skill with botox is superior to other places I have been. I am ecstatic and wanting more service from her! Lastly, I am a RN and highly critical but her competence, beauty, and honesty stole my heart while boosting my confidence. Thank you Brittony!!! read more

After moving from the city to the burbs, I found myself missing my regular facial and "derma flash plus". I was so excited to take advantage of a day off. I decided to come down and saw Rebecca, who was hands down amazing! What a sweetheart! It had been almost a year and she went step by step and explained everything she was doing and what to expect next! I was so pleasantly surprised by the care and concern for me. It wasn't a sales pitch, it was honest and she suggested in the end what might work for my skin. I ended up buying a Vitamin C serum. I'm so happy I made a trip to the city. My skin is still glowing and I'm anxious to see how the regular use of Vitamin C turns out! I already made my next apt in 4 weeks! Thanks Rebecca for being so great and all you moms who miss the city, make a trip and come see them! It's a perfect day out and shop while you're at it! :)! Thanks guys!! read more

I go to Lisa at CI for all things face! She's so knowledgeable and helpful, and not pushy! Some places push products, not Lisa! The staff is also amazing, they call and let me know about specials and deals so if I want to get a pack of facials I can get the discounted rate. They really care about their clients and it shows! I highly recommend Cellular Intelligence. I've been coming here for over two years, for botox and micro-needling treatments. read more

I got the derma flash facial with a Groupon and was hesitant about having a layer of skin removed with a razor blade but when I left my skin glowed like an angel! I mean people checking me out on the street kind of glowing! I've had facials before and since but it's the only one that really gave me immediate wow results. There was a little high pressure sales recommendations upon departure but nothing I couldn't handle. I would pay full price for that facial, it was amazing! read more

Katie Levitsky has given me two facials at this spot and honestly, my skin has never been better. She has really made me happy with my skin. I am so grateful! Thank you! read more

I'm always so happy with CI! I completely trust Lisa's assessment of my skin and suggestions for improvement. I have always been happy with my results and love to refer others here! read more

A relative newcomer to Chicago's Gold Coast, Cellular Intelligence is sure to become everyone's personal haven for gorgeous skin. The modern space is home to the most talented aestheticians and best skincare services in the city - including their Dermaflash Plus Facial, which I can't rave about enough. This revolutionary process is unlike any facial I've ever received, gently sloughing off your top layer of skin and then infusing the skin with pure oxygen.... the result was GLOWING baby soft and unbelievably supple skin ...I only wish i knew aobut this befoe my wedding day...it is the perfect treatment for brides and their moms! If you're looking for the most knowledgeable staff, cutting edge treatments that you won't find in a typical salon, and amazing results, look no further than C.I! read more

Had a wonderful experience here for a consult for ultherapy and CoolSculpting. Beautiful, clean, bright, and the ladies took a ton of time with me to educate me on procedures. Also loved my injectibles treatmentment as well. No bruising and great results. read more

I started going to CI about a year ago to take my skin to the next level. I started with the Dermaflash facials and have since tried the photo facial and med scripts.... Carrie has taken care of my skin since the first appointment and does an alternation of facials to produce the best results. She is always so wonderful to see as well as very educated in her career. I highly recommend Cellular Intelligence for your skin and my husband is a client as well and he looks great! read more

Amazing!!! Went today for the first time for a facial, Beth told me step by step what would be next!! It was like no other facial I've ever received I'll never go anywhere else again, great staff, great location, great price read more