DO NOT RECOMMEND. Scheduling is unprofessional, company seems very disorganized, tech no-showed first repair follow up. For full story read on:
Had an initial warranty call through Lowes in February, no choices for who to use. Melissa came out, spent probably an hour with my washing machine, orders 4 parts. She did just fine, but that was the end of good experiences. Two months later and multiple calls to the office "it is backordered, we can't do anything." I call Lowes myself, end up with parts shipped direct to me, scheduled follow up and arranged my schedule around being available on a Friday. They never called, and office phone went straight to v/m after lunch. When I called the following Monday, "you didn't answer." Lies, I never had any missed calls that day. They reschedule me for the next Friday. Owner shows up this time instead. He is clueless, asking what parts were ordered and why- sir, I'm not a tech, this is why you people are here. He looked at it for a while, then said that something else was broken and Lowes was likely going to replace the machine. Maybe if yall hadn't taken 3 months to come out something else would not have broken! Owner also told me, when I told him their service and communication was lacking, that he could close my ticket and refer to some other company in Abilene. Even to file that report to replace the washer, it took them 3 full days and excuses "we can't reach the warranty company" until I called Lowes again myself complaining about why I wasn't hearing anything. Absolutely do not use this company if you have any choice, and if you are stuck with them due to warranty claims be prepared to do a lot of calling on your own because they won't lift a finger to help you. read more
