Jerry Clancy and his son Brad are by far the most knowledgeable people I've ever dealt with in the trades. They are courteous and prompt in communicating with you. I had a 23 year old wall unit that was on its last legs. Jerry wanted pictures of the unit, model and make, the receptacle and plug configuration, and the exact measurements of the existing unit. The price was extremely fair and the recommendations were spot on. The carpenter Colm and his helper Mauricio were on time, professional, efficient, and left the work area in immaculate condition. If you're tired of the customary run around, do yourself a big favor. Call these guys. You will not be disappointed. Oh, I almost forgot. He sent rebate forms for $220 on the Friedrich unit and a $40 rebate from MassSave. You just can't beat that. read more

I moved into a building managed by Nordblom, and they have strict policies about A/C installers. Concept Equipment was listed as an approved vendor. Now I see why. They know what they're doing, and they do it exceedingly well. At first I thought I'd save money by purchasing air conditioner units from Amazon, but the number of reviews about units broken in the mail didn't make me confident that the discount would be so worthwhile. I could have gone to a big box store, but with crazy heat & humidity, that didn't seem worth the schlep. So I called Concept. Brad was very knowledgeable about the building I was moving into, and he gave me well-reasoned suggestions about BTU size & brands. He also had an excellent sense of humor, which helped put me at ease, as the total extent of my knowledge of A/C units is based on experiences 2 decades ago in Florida. Zach and Ray, the friendly installers, came right on time. The 2 units were up and running in about 5 minutes, with proper holes drilled for frame screws, and weather-stripping insulation in place. Ray went over the operation of each unit thoroughly & patiently--he demonstrated all the digital functions, and also how to clean the filters. I'd never seen window air conditioners properly installed before, and wow, am I ever impressed! So much better looking than any installation I or my friends or my friends' fathers have done. And Brad was absolutely right about the size of the units. Now that I'm moved in, they are cooling the rooms beautifully. It sure pays to pay for quality service. I'm so glad I saved myself lots of aggravation and went with Concept. read more

This is the second time I have used Concept Equipment's services. Both times their products and their service have been exemplary. They have the products I need and the technicians to do the installations in what it not always an easy situation. I cannot strongly enough recommend Concept Equipment for a difficult installation and they always have the right air conditioner for the job and all at reasonable prices. If you have casement windows or odd size requirements, do yourself a favor a give them a call. read more

We had three, cheap window units that were noisy, leaked water everywhere, and we just had the toughest time installing these every year. It was pure Mickey Mouse in our house. We called Concept to replace these three units. They could have not been nicer. We now have three new Friedrich Chills in our house! They are awesome. And Concept installed them for us, so it's a beautiful thing! Thank you Concept AC...could not be happier. read more

It has been a pleasure working with Concept Equipment. We have bought 3 PTAC units from them and each experience has been a pleasure. The after sales support has been excellent. They have gone out of there way to answer questions and offered replacement of units or researched. read more

These guys were so quick and helpful. I work for a property management company and we needed an obscure HVAC unit; they ordered it, delivered, installed, and removed the old one easy as pie. Pleasure to work with. read more

Because Murphy has a sick sense of humor, the wall air conditioner in my rental unit went out in on the first day of our lovely July heat wave. Naturally, right? If it had just been for me, I would have dealt with it until the wave broke. But, it wasn't for me. So, I started making calls. First, I called 5 or 6 places for an estimate on a repair. No one called me back. I finally got someone to listen to the problem tell me that the unit couldn't be fixed. (This was not surprising to me, especially after I discovered that the unit had been installed in 1981.) So, I started calling places for a replacement. And leaving messages. And not getting a response. Finally, I found the Yelp reviews for Concept Equipment. I called, and a person answered. Seriously! That was amazing! More amazing, they took a message - and they ACTUALLY CALLED ME BACK within a couple of hours. They told me what information they needed to give me a quote. I got the information, they gave me an immediate estimate and said they could install the unit in three days. The only other place that talked to me was quoting the middle of August. I couldn't believe it. The unit price was consistent with what I'd expected after looking to buy a new one online, and installation was completely reasonable. Even better, I saved $35 with their Yelp deal. They took the order over the phone, let me pay over the phone, and accepted my Coupon via email. Since I don't live nearby anymore, this was especially appreciated. They're also open Saturdays, which is nice. I sincerely hope that I don't need to replace my A/C again anytime soon, but if I have any other issues, I know who to call. read more

I was delighted with Concept. Two courteous guys arrived on time (actually early; having finished their prior job, they called to see whether they could come over sooner than planned) and worked efficiently, patiently answering my questions, sealing around the window to my precise (and probably annoying) specifications, and taking time to explain how our new air conditioner works. On the work order, instead of pages of legalese, I found a simple statement to sign. Jerry, the owner, had written out my requests for his workers. Nothing was left to chance. A-one. read more

I called them for a quote, they called back promptly. Gave me a price, installed it on time with great comunication. All went well. Other Friedrich dealers never even called back. read more

Great products, Great service and Great Family business... If you want trusted advice and quality products and service go here!!!

I found Concept on the web, called for info, got immediate help, and delivery within 4 hours from the call. Delivery people took heavy unit to the apartment, unpacked it, and removed all packaging. Astounding! Concept's advice proved invaluable, and their customer service over the top. I'll use them and recommend them to everyone interested. read more

Thought I might need a new AC, thinking my 5 yr old model had failed. Gerry told me what to check and how to do it. Fixed with no need for a service call or new AC. EXTREMELY helpful. read more

Did a great job,but $840.dollars for two hours work to R and R a wall unit that cost $660.is really ridiculous, that is $210. per man, per hour.I could have done better, shame on me for not asking up front. I will never never use them again.They came highly recommended by a friend in the A/C business,he is shocked. read more

We have been buying all our room air conditioners from Concept for the past six or seven years. They really know what they are doing, have a great selection and their installation service is great. Would never buy an AC from anyone else if I can help it. read more

I had a crisis this summer. My window air conditioner took a suicidal leap from my window just before a major heat wave. I don't have a car, so what was I to do? Searching the web turned up Concept Equipment Corporation. I checked Yelp's reviews and to be honest, they almost sounded too good to be true, but I was desperate and took a leap of faith. It was evening, and I fired off an email in the hopes that perhaps they would check their email before they opened the next day. I was right. Someone (I think one of the owners) wrote me back early the next morning before going in to the office, saying that they could definitely help me and to call when they opened so we could work out specifics. When I called he asked me several questions to determine the best unit for my needs, and then gave me his opinion of the two best options - one a slightly pricier brand than the other. He said that one of his teams was doing installations in my area and he thought they would be able to fit me in that day. Late that morning a new air condition was brought to my apartment and installed for me! I couldn't have been happier as I rode out the heat wave sitting near my new, better unit. read more

Concept Equipment Corp was great! They were quick, efficient and knowledgeable. My windows were small and difficult to work with, but they found an AC that fit and did a great job. I also had a complicated billing process (I won't bore you with the details) and they worked with me on it without getting confused or surly. Save yourself time and heartache and hire these guys! read more

I live at Beacon Street and just got my a/cs installed through Concept Equipment Corporation. The great experience starts from the moment you contact them. Very responsive and cover your questions well. I contacted them over email and each time got a response within 10 mins. The installation team was also very professional and quick in the job. They arrived at the decided hour and two a/cs installed within no time. I would recommend them to everyone. Cheers. read more

My experience with Concept Equipment from the first inquiry call to the completion of the AC installation was great. The person who answered my call was extremely helpful, and patient with all my questions. Jerry was put in touch with me, and had been very responsive and reassuring (it was the first time replacing something major in my condo) throughout the entire process of locating, ordering the parts, checking out my ancient AC, installation, and follow up. In addition, Jerry's subcontractors were extremely polite and professional. Concept Equipment had made the AC replacement experience a very positive one. read more

amazing service! Took old one away replaced new one, looks and feels fab! The two guys who installed it where excellent and very nice to work with! Thank u so much! A now very happy and cool house! read more