If I could give over 5 stars, I would. Ned and Cameron were fantastic about answering all of my…read morequestions, being totally upfront about what they were doing and the timeline of my situation, and working until the job got done. I would recommend Edgeworth Appliance to anyone who needs their appliances repaired or replaced. Detergent fell all over the front of my 2021 LG 3400 washing machine, which had otherwise been working fine. I found Edgewood through the LG service website, and Cameron at Edgewood was able to send Ned to me the same day to evaluate my machine. Initially Ned thought it could be repaired and he ordered the parts. A few days later when the parts came in and Ned installed them, It turned out that the detergent had done more damage than he thought and that it would be more cost-effective for me to go with a new machine. He didn't charge me for the parts, and instead priced out a replacement machine (I ended up going with the LG4000 since they had it in stock and it has a sanitize function and wasn't that much more expensive than the 3400) and told me that he would be able to install it for me the next day if I wanted. Ended up being the day after, but Ned kept in touch to make sure I was ok with the delay. Cameron also stopped by to help Ned carry the machines around since the staircase in my house is tricky. I like the new machine, and I am happy.

Cameron fixed our freezer and because he was so good, we hired him to install a new dishwasher --…read moreboth times, novel solutions rather than charging for a more expensive fix. Reliable, effective and a good guy. Will rehire for sure.

Just hosted Mom's 85th. Set up, service for 15 couldn't have…read morebeen better. (But we're a little biased as this is our favorite place locally)

Very accommodating. Repair done efficiently and fairly priced. Excellent communication too. This…read morekind of service rare today.

We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

Tony does not service my LG washer, but he spent 20 minutes walking me through the exact approach…read moreto follow to fix my problem. I was successful doing it myself, saving a $400 service call. Tony indicated that he was willing to help anyone with a problem, service call or not. Great experience!!

Tony is the best he is so knowledgeable and helpful with tips around how refrigerators work and DIY…read morefirst then service if all else fails. For people who want just a professional opinion and to try themselves Tony is the goat!

Went to the garden area to look for some mulch. With my recent sugery, I was unable to lift it and…read moreplace it in my carriage. Fortunately, Ed, an employee came to my rescue. He was so helpful and kind. He even placed the 4 bags in my car. Lowe's lucky to have such a good employee!! Thanks again Ed.

Worse service. I have been on call for 6 hours trying to resolve a problem and request a technician…read moreto service the refrigerator I purchased there two weeks ago. I have been transferred again and again to operators who are NOT knowledgeable of their job. I WILL NEVER PURCHASE ANYTHING FROM LOWES AGAIN!!!

If I could do less than 1 star I would, we paid 350.00 to have Mr. Appliance Lexington franchise…read morediagnose a problem with our Viking oven. We were informed apart would be ordered, fast forward 1 month later with me calling multiple time and being told the part was coming. Third call over a month later I was told that the location had been closed and they could do nothing for me, I was directed to call their head office 888-998-2011. Love this part, the answering system asks for zip code of your location before you are able to talk to someone come to find out there is no service anywhere near my home anymore so it hangs up on you. I was able to get thru by pressing the number if I was calling from Canada. You are now sent to a scheduling service only. I have had them escalate this issue 3x now with zero response from Mr. Appliance their answering service say they have no other way to help and we have been forced after over a month without an oven to have another company come in and pay another 350.00 diagnostic fee and a 800.00 repair bill to finally get our oven fixed. We are also still out our original 350.00 with no way to contact Mr. Appliance corporate (so much for customer services). They are part of the neighborly company and their slogan is "It's Not Done, Until It's Done Right!!" Never trust this company, they have actively set their system to give customers as little customer service as possible. They closed the location with total disregard for their customer, leaving us and I'm sure other's out of pocket and with their repairs not completed.

I had a fantastic experience with Mr. Appliance​. Tyler​ - the owner,​ and another colleague came…read moreto fix our dishwasher. They​ were unbelievably friendly and​ spen​t lots of time identifying the problem. Tyler, is a totally great guy who went above and beyond including shoveling my steps ​(we are two elderly people​). I protested but he did it anyway. I highly recommend Mr. Appliance for their exceptional service and dedication to customers.​ They are great, you won't regret.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

After shopping online and in stores we went to Doyon's to support our local business. The price…read morewas a little higher but we've always had good service from them and they use installers they've worked with for years. The sales experience was excellent with Rob, who was much more knowledgeable than the big box store people. The installer was prompt and did a fine job. The most important thing was a couple weeks after getting it we had a leak under the sink and company coming for the weekend. The service manager (Jerry) came out within a couple of hours and found the problem: the garbage disposal! He told us how to fix it and after spending an hour testing everything did not charge us. That's why we chose the local business and we will do the same every time!

I've been 2x. I went last year to shop for washer/dryer that I was unable to go forward with. My…read moresales experience then was good - sales guy was helpful and knowledgeable. Second try a few days ago not so much. The sales guy was either having a bad day or should not be let loose on customers. He showed me one machine and when I asked to compare, he was put out. He didn't answer questions civily. Frankly it was weird. I left there never wanting to return. I am not a fan of Home Depot, but others suggested it, including my contractor who said he buys his appliances from there - so off I went. I must say I was pleasantly surprised. I dealt with 2 women who knew what they were talking about, helped me save some $ and offered excellent AND PLEASANT advice. Perhaps Doyon's should look into hiring a few women?? Just curious: why does Doyons have over 350 Google reviews and a 4.8 rating, while on Yelp they have a rating of 2.5--with comments far closer to my experience? Seems v. odd to me

Abraham, the owner of Vacuum Plus, is highly regarded because 1) he sells German-made vacuum…read morecleaners by the name of " Sebo ", and stands fully behind them. Also, 2) he is one of the nicest guys on the planet. I recommend Abraham without reservation !!!

Abe was very helpful, knowledgeable and kind. He went above and beyond and way out of his way to…read moremake sure that I had the right vacuum at the right price. He also taught me all the features and answered every one of my questions professionally and personably--he even carried it out to my car for me. I'll never go anywhere else for my vacuum needs.