we had our case management assessment nearly a month ago. I've emailed several times and called, no…read moreresponse from my son's case manager. I left a message today for her superviso, no call back. I also called last week and talked to who answered the phone, she said she would message Mackenzie and copy her supervisor, still no response. my sons funds are just going to waste as they drag their feet. I wish we had a say in who we used for case management

Terrible! They don't do their work. We as client had to do their work for them. Can never reach…read morethem either. Its's been a few months now and we hadn't gotten paid because our case manager did not do his work! No communications and no updates on anything even though we've made it clear to update us every time. It's so frustrating. Stay away from this place! They need to train their case worker better! They don't know anything!

There's been nothing scarier for me than knowing our precious child wasn't making developmental…read moremilestones. I knew we should be hearing babbling like "ma-ma" and "da-da" but despite a degree in Elementary Education and a highly verbal older child, nothing we were doing seemed to be working. Carrie took our nearly non-verbal 9-month old when others wouldn't. She was timely, caring, and professional during therapy sessions. She immediately intervened with innovative therapies based on research. Stimulating his auditory nerve with motion (swinging, swaying, and bouncing) my non-verbal child miraculously spoke the word "ball" at the end of the first therapy session focused on many experiences surrounding balls. She made impressive progress over the months that followed. She worked with Sam until she moved back to her home state and we credit her with his ability to discontinue early childhood speech services before he turned 3. Sam is now a happy, healthy 10-year old who asks us so many hard questions, we often laugh that we were once worried he couldn't speak.

From the owner: FREE consult! Express your best self! Adults & kids. 17yrs experience. Speech therapy. Dyslexia…read moreservices. Accent reduction. Swallow therapy. Social skills. Executive functioning. And more!

Improved staff education, improve food to tolerable quality now food is horrible and individual…read morehealth requirements are not available. Staff are overwhelmed with the amount of work they are expected to do. The most competent staff by far is the PT and OT staff working in the building. They care for their patients beyond what the basics require. If not for them doing their best this would be a total failure of a business.

This facility has made a lot of improvements, and I am here to say that my experience does not…read morealign with the other reviews. This place is great, caring, clean, and professional. Staff do their best to build good relationships with every resident in their care, and it shows through their work. Would highly recommend this facility and it is only getting better with the current management in place.

My special needs brother has been using Senior Home Health Care for his OT and PT needs. They have…read morebeen very good with him and extra patient since he also has Alzheimer's disease. They do a thorough assessment before beginning treatment. They can also schedule several appointments at once to maintain a convenient schedule. Service is prompt, you can often start the same week. Communication with family was also excellent and they will call if they have any questions. A great choice in home OT and PT.

This is the place you hope you hope you never end up in. Smells like piss. The staff is low low…read morequality.

My Dad is there, and they have been wonderful. The food Meh. Therapy is wonderful. Private room,…read morePrivate Bathroom.

Legacy Home care will not return my unused deposit, nor will they drop a double billing of $70…read more They owe me $170 total. I have notified them by phone five times, I started keeping track of the phone calls after that. 5/8/18 left a message at 4:00, and 5/16/18 at 2:00pm. They have made promises to send me a corrected bill, and have yet to fallow through. I have sent them two certified letters, one on 6/1/18 to business manager Tanya Castillo and Gasna Akselrod NO RESPONSE! I have contacted The Better Business Bureau, they have sent three requests to Legacy Home Care and have not received a reply. Can you believe that?? My wife died April 2nd 2018, I've been asking for a refund for the services that were unused since the middle of April. I'm 84 years old, I receive less than $1200 a month in Social Security a month. The $170.00 is not anything they want to deal with, it's small change. Not to ME! It's 20% of my Social Security check! I've tried the State office which licenses Legacy Home Care, they do not offer help on billing issues. What do I do? If anyone has had similar experiences, or can offer any kind of advice it would be greatly appreciated. Richard Johnson 612-919-5577 Rvictorjohnson@yahoo.com

From the owner: Legacy Home Care is a private pay home care agency serving 21 counties in the Twin Cities. We offer…read morea broad array of home care options including nursing services, caregiver services, home therapy services, social work services, and more. Our flexible care options range from hourly, live-in, to overnight services, tailored to meet the unique needs of older adults and their families. With a strong clinical background and over 12 years of experience, we provide 24/7 assistance and personalized in-person consultations to ensure safe and comfortable home care. Visit our website for a detailed service map and more information on all 477 cities within our service area. Trust Legacy Home Care to keep your loved ones safe and comfortable at home.

If I could give neg a time stars I would. Horrible staff. My daughter was there for recovery from a…read morehospital stay. She ended up back at hospital with serious infection. No private bathrooms. Place smelled. Staff couldn't even transfer a phone call and when finally got through no answer for over an hour and several call backs. We rushed over to pick up her personal items within 45 minutes of her arrival ER. Several items were already missing. DO NOT send your loved one there.

Under staffed. Food is hit or miss. They don't follow dietary restrictions well. Takes up to 3 and…read morea half hours for call light to be answered