we had our case management assessment nearly a month ago. I've emailed several times and called, no response from my son's case manager. I left a message today for her superviso, no call back. I also called last week and talked to who answered the phone, she said she would message Mackenzie and copy her supervisor, still no response. my sons funds are just going to waste as they drag their feet. I wish we had a say in who we used for case management read more

Terrible! They don't do their work. We as client had to do their work for them. Can never reach them either. Its's been a few months now and we hadn't gotten paid because our case manager did not do his work! No communications and no updates on anything even though we've made it clear to update us every time. It's so frustrating. Stay away from this place! They need to train their case worker better! They don't know anything! read more

If you have a question or need clarification, Fraser retaliates against your child rather than simply answer the question or clarify. Fraser conducts testing that you don't authorize in order to fraudulently pad their bill. Fraser has an Assessor, who will seek to remove your child's medical diagnoses that the Assessor did not assess, or inquire about. Not a good company, not on your child's side. read more

I have two children that have been going here since 2020 and I have been very excited to see my children grow through the ABA program. Navigating telehealth during the pandemic definitely proved to be difficult but Fraser staff always were prepared and available. Both children have been attending speech and OT services then and now. We have had a consistent therapist for speech who we absolutely love. OT we had a consistent therapist for over a year until they left for an out of state move. Although we were heartbroken by this, we have found success with our newest therapist. One of my children has recently started PT and we are so very thankful for how involved and communicative they are. The ABA program has made clear goals for in clinic and in home under the individualized treatment plan. They work closely with other therapist such as Speech, OT and PT to ensure they incorporate needed goals. Overall we love our experience! The only con that I can think of would be the influx of new faces. Bloomington location has opened new rooms which means more available spots and more technicians needed. Since ABA is 1:1. However, the rotation schedule of technicians in my children's room has been fairly consistent. I would say about 95% of the time I recognize the person as someone who has previously worked with my kids or other kids. If they are new, typically they are shadowing at first and I meet them this way before handing my kids off to unfamiliar faces. Aside from this there has been change with people due to internal promotions and people leaving for different opportunities. I can't speak about the worker side of things but I can say from the outside looking in they try to help with burnout by having the rotating schedule and they do encourage internal promotions. Overall, I feel confident with the team we have and grateful to those working with my kiddos! read more