We used Synergy for Personal Care Services for my father. We were given 20 hours of service through…read morethe VA and planned to private pay for the remaining coverage we needed; however, Synergy was never able to fulfill our requested hours (most weeks they were only able to fulfill 4 hours!) Each week we had a new PCA which made it difficult for my father to build a relationship with his caregiver. Also we requested only COVID vaccinated PCAs be staffed but they sent staff who were unvaccinated (which made my dad uncomfortable so he hid in his room away from the PCA the entire time)

I have talked with a nice man and know that Synergy HomeCare seems to be a provider of a wide range…read moreof services that as I age I may needs. Synergy is ready if I need to help me with out patient procedure where transportation and staying to be available to help me keep back home in the hands of a care provider. I have several procedures plans for the next several months and plan make Synergy my backup when family cannot help me. Now, after I do use a service I will do an updated rating.

This company is not a place I would work for or tryst your loved ones to receive care. They are a…read morevery unorganized company and they only care about the money.

Great place to work and great quality of care! Love the people and staff. Always flexible and need…read moreoriented.

Legacy Home care will not return my unused deposit, nor will they drop a double billing of $70…read more They owe me $170 total. I have notified them by phone five times, I started keeping track of the phone calls after that. 5/8/18 left a message at 4:00, and 5/16/18 at 2:00pm. They have made promises to send me a corrected bill, and have yet to fallow through. I have sent them two certified letters, one on 6/1/18 to business manager Tanya Castillo and Gasna Akselrod NO RESPONSE! I have contacted The Better Business Bureau, they have sent three requests to Legacy Home Care and have not received a reply. Can you believe that?? My wife died April 2nd 2018, I've been asking for a refund for the services that were unused since the middle of April. I'm 84 years old, I receive less than $1200 a month in Social Security a month. The $170.00 is not anything they want to deal with, it's small change. Not to ME! It's 20% of my Social Security check! I've tried the State office which licenses Legacy Home Care, they do not offer help on billing issues. What do I do? If anyone has had similar experiences, or can offer any kind of advice it would be greatly appreciated. Richard Johnson 612-919-5577 Rvictorjohnson@yahoo.com

From the owner: Legacy Home Care is a private pay home care agency serving 21 counties in the Twin Cities. We offer…read morea broad array of home care options including nursing services, caregiver services, home therapy services, social work services, and more. Our flexible care options range from hourly, live-in, to overnight services, tailored to meet the unique needs of older adults and their families. With a strong clinical background and over 12 years of experience, we provide 24/7 assistance and personalized in-person consultations to ensure safe and comfortable home care. Visit our website for a detailed service map and more information on all 477 cities within our service area. Trust Legacy Home Care to keep your loved ones safe and comfortable at home.

Office experience:…read more The front desk operator will hang up on you if she does not want to do a task that is not to her liking...

Both our parents were residents of the transitional care/rehab unit at various times over a few…read moreyear period (2021,2024)If you are considering care here please be cautious. We moved both our parents out of the facility due to our concerns for their safety and wellbeing. We raised concerns multiple times with several levels of leadership and did not see any significant change in care. We were assured that improvement was/is occurring but we did not see the fruit of these apparent efforts. We have concern for others seeking care. Be aware that a care facility can meet state assessment benchmarks but still provide substandard care on a day to day basis. We found this to be true here. The other negative reviews we read totally line up with our experience. Our loved ones deserve better.

Hi i'm Tom Yarusso and I was a resident at Meadow Ridge Senior Living Golden Valley for 6 years,…read moremade lots of friends. But new director Alex F. has a policy of if someone falls, do not touch call 911. Larry Thompson 79 fell from his scooter and died of suffocation because staff wouldn't help until rescue came to late. they are in deep trouble now. See story Channel 9 news. Michael Schafer wouldn't help a man who had bandage dragging. Not a place to send your loved one

$5000 fine given to the facility while a CNA was just following protocol of not moving a patient…read morecompletely unsafe for care staff extreme liability would not recommend any care staff to work in this facility You can end up in prison due to their policy that they don't even follow. Nor will they make a comment on your behalf to protect you from prison sad to know a caregiver was just doing her job probably making minimum wage working around the clock with ratios that are not realistic. Prayers for the innocent caregiver and her family what a shameful outcome .

We moved my mom to Global Pointe after The Kenwood asked my mom to leave due to her cognitive…read moredecline. I chose Global Pointe for the close location to my home as well as the seemingly positive staff and beautiful facility. She moved in Dec 2023 and 3 months later she fell and broke her hip and I moved her out. The memory care staff was not very kind or helpful. They promised my mom would be bathed as she never was at The Kenwood. They did not keep their promise. I don't think her room was cleaned much and I would come and clean her floors. Her bathroom was not cleaned often either. I had to tell staff to do her laundry as it was very stinky and full. Luckily my mom could take care of herself, but needed help and she did not get consistent help. I came almost every day to check on her as the memory care was not very large and she had a huge breakdown when she found out she was locked in, which they charged us extra money as she caused an issue for them. The staff is not trained in dementia and was frequently on their phones and not seemingly interacting much with the elderly clients. Two months after my mom moved in I met with Steve Hoppe, the nursing director, and had some concerns I brought up with my mom and he pretty much ignored them. The food was not really balanced and Sunday the kitchen was closed and they received boxed lunches and dinners. I really regret moving her there as she fell and broke her hip before dinner one night and only one staff person noticed she was not at dinner and went looking for her. She was in pain in her room. The room was cleaned up when I went to her room after she was admitted to the hospital and no accounting of what happened was had. The staff had no idea how it happened and came up with lame excuses. There are no video monitors and no accounting for staff. When someone falls and breaks their hip they are given about a year to live. My mom spent two weeks in the hospital and only the wonderful activities person came to visit. I highly recommend the activity staff there. The director, head of nursing, etc. no one called or seemed to care and when I moved my mom's things out I was kind of ignored. It seems they are barely getting by with staffing. My mom was sometimes fearful there and would call me with recounting of being afraid of staff. One of the nursing staff just stood in my mom's room looking at her when she fell and broke her hip. I would not recommend their memory care as now my mom has good care in another facility finally, but breaking her hip compromised her and she has declined a lot since then and is not in a wheelchair and cannot walk.

it is the biggest regret of my life that I chose Global Point Memory care for my Mom. She was there…read morefor 8 months. She frequently did nor receive basic morning and evening cares and slept in the same clothes for up to three days. Staff rarely interact with residents outside of directions and water is served inconsistently at meals- sometimes multiple meals in a day will not have water. In the last two months Mom was there her sheets were washed once ( she had different sets of sheets with distinct patterns) and had three showers. It is a beautiful facility with cold staff and uncaring administration. There is no monitoring of personal cares. They had a 10% cost of living increase which in their letter informing of the increase linked it the 8 percent increase in social security. They also notified families of significant increases in service costs and several new levels of care which resulted in their highest level of care increasing by almost 4,000 a month without providing definitions of the new levels of service,