I have been here several times and always was seen promptly. Front staff was friendly and drs I…read morehave seen here have resolved my issues and been attentive and efficient. No complaints.

SA: Find another primary care doctor. Go somewhere else for piece of mind, and for your health…read more Level of care here is mediocre on a good day. There is no designated station for taking blood, you sit in a normal chair. The customer service, and helpfulness is the front staff is poor quality to say the least. The doctors are dismissive and not attentive at all. To make matters worse, the doctors are hardly in the office and have a severely limited schedule. Dr. Michael B is only after your money. I asked him to fill out paperwork for the VA, since he was my primary doctor throughout my diagnosis and treatment. Dr. B refused to even see me, or fill out the two page letter I needed for the VA. This is how he treats veterans I can only imagine how he treats all of his other clients.

This place took really good care of me. I came in during flu season during a busy Saturday. The…read morefront desk let me know how many people were ahead of me so I didn't have to worry to much and waited about 30-40 minutes. I had such a strong cough that I was vomitting and couldn't get through my daily duties because the cough was so severe. The staff really listened to my issues and were so compassionate. I am truly grateful for the very skilled Nurse Practitioner-- a nice young lady, blonde hair-- forgot her name. She gave me just what I needed to heal and after just 24 hours I am a new person. No more debilitating cough! Great walk in clinic ! God Bless you guys!

So pleased with visit. First time visit and went to web page to "Get in Line" and great feature…read more Staff was amazing. Dr Newman was compassionate and caring. He wanted to get to know me before his diagnosis. My primary care doctor had no openings and I was concerned I had poison ivy and was getting worst. Very happy we found this location for minor needs. You will not be disappointed.

This ain't my first rodeo with premier! They have saved my…read morelife 2x! This time it was the flu. Not simple though but severe which is why I went in. Having trouble breathing and got a inhaler which helps a great deal. My daughter had 104 temp that we were having a hard time getting under control. They give you everything thing you need before you leave them to set you up to get better. Thanks y'all. Dorii

Staff would not help with insurance verification for their facility. Would not recommend.read more

NO ONE ever wants to be in need of emergency care, but I tell you what, being in the care of the…read moreExpress Emergency Room makes it all bearable. Seriously, my family comes here for all our emergency needs, from major to sickness to major infections. Here are three main reasons why we only go here for our emergency needs. First, I appreciate how our overall time there is swift and smooth. We can hold our spot online before we get there. Then we arrive to a peaceful waiting room. On average, we are there a little under an hour leaving with a diagnosis and remedy. Second, the best part is the staff tending to your care. They are educated, personal, and thorough. There have been many times where they offer counsel that is current and educates us. One instance was on steroids and how the pills taken at home are better than just a steroid shot. These guys know that they are talking about. Lastly, we are private pay and the charges are clear, reasonable, and upfront. We know exactly how much a general visit will cost, and when further charges are required, we negotiate up front. No second guessing. We have always just paid from our savings, but it does appear they have payment plans. They were actually in the news for forgiving the debts at multiple of their locations. WHO DOES THAT- organizations who actually care about people. https://www.kcentv.com/article/news/health/coronavirus/express-er-to-forgive-three-months-worth-of-medical-debt-for-all-patients/500-5b8a4fba-6bbf-4b44-9841-2c682ad2a7d0 I am not commissioned to write this review, but I felt compelled to because people need to know how amazing this establishment really is!

I have used this facility over a period of about 5 yrs and it was great but tonight I took my 92 yr…read moreold mother who had fallen and hit her head and was bleeding and needed care and was told she could not be seen because she did not have an ID. She has insurance and good insurance. So we ended up at the E R at Hillcrest and they were great with her. No ID needed. Just patient care. Most 92 yr olds do not have any form of ID. I will not be going back to this location. That is terrible for our elderly.

Your reason for visiting urgent care is never good; however, Sam, David, Gabriel and Cynthia always…read moretake such good care of my family. We have been there a lot lately it seems and they are genuinely concerned for us. It's nice that they remember previous conversations just like friends! The facility is very clean and comfortable. We have never really had a long wait there and they are always very helpful with insurance questions. Any time we have needed a referral to a specialist (usually orthopedic), they have sent us to an office as equally professional as theirs. My family will never go anywhere else!

We were visiting Waco from FL and I looked at Urgent Care facilities in the area. The ratings were…read moreexcellent and I was able to be seen. Some weren't even taking patients. The reception staff was very warm & friendly and all of the medical staff were not only exceptional professionals, but really nice compassionate people. I was in & out in about 30 minutes on a Saturday. I'd definitely recommend this facility to anyone in the area.

I had a medical emergency that required emergency surgery and I also came in with a noticeable…read moreissue and the front clerk LINDA whom could barely even get out of the chair was very slow and didn't even let the back know that I was dealing with a serious isssue. Thank God my mother and cousins took me from that horrible hospital and took me to Baylor! When I arrived they rushed out and I received excellent service. Went in for emergency surgery right away and I am now alive to tell my story! Providence traumatized me and I definitely plan to pursue legal action. I hope everyone make a better decision to not go to this hospital. LINDA you should be ashamed of yourself.

Attitudes of the nurses are less than friendly. Staff will tell you lie after lie about what is…read moregoing on for your family member. They are not advocates for the patient.

Very easy online booking for an appointment. The providers and staff are always very friendly, give…read morenotes for work/school when needed, and they are great at getting you the medicine you need to feel better.

Arrived at 213pm. It was 248 when I started this post. The lady who does this test was reading…read moreabout the change of the Redskins name. But I am still seated here. Still waiting....... Was called in at 3pm. I missed my 221pm deadline due to the info input. They requested an extension, but lady was quick to put you down.

Hospital and Clinic staff and Doctors are caring, however system overall is not. System knew they…read morewould no longer accept marketplace plans after 2026, yet did not announce it until after open enrollment. Some patients do not have access to employee plans and rely on Marketplace plans. Baylor Scott and White has decided to make a political based business decision based on recent Medicaid changes, while eliminating individual marketplace plans. For patients, we work to build our medical care teams within the BSW system, only now to be told our continuity of care matters not. Interestingly, the media is the one that has announced the end of these plans, yet the system has yet to inform the plan holders. I am sure that they will further change clinic and hospital insurance policy to not accept outside insurance plans. Sad to see a community care system which sends the message to the community "we want to care for you, but only if you are not on a marketplace plan or Medicaid". I used to be a proud customer/patient/client of Baylor, Scott and White but they have demonstrated a few times now, they care not about patients not Medicaid or marketplace associated.

I have had BSW for 20 years. I enjoy the doctors that I have. My rule is if you don't like the…read moredoctor change them, but there has only been one specialist I have had to do that with. The rooms are clean and they not only wash hands between patients but they also sanitize with sanitizer. It is a policy of theirs. I had a situation with no masks being used at a facility so I just searched on the internet and found an email / name of the second in charge. I let him know what was happening and this changed the next day (I had another appointment there). I like their policy to be your own advocate so if something in your gut is telling you something speak up! I kept fighting for my pain issues and was diagnosed with fibromyalgia. That was 18 years ago. I still kept getting pain, and I found out I had a rare immune disorder. My doctor fought for me and I absolutely will always be thankful.

I was able to schedule an appt over the phone with a real person, the paperwork was easy 5o fill…read moreout on my phone before arriving. The provider Ryan temple is highly recommended in my book along with front & back staff Shelby, Megan and Elizabeth. The manager of this facility has the right staff. If I need urgent care, this is where I will always go. -Aaron Wheeler-

This place is a joke. Waited 2 hours then they couldn't give me anything for congestion. They told…read moreme to go to the ER but they couldn't do anything for me.

First off, I hope you never need physical therapy. With that being said, if you do need PT, I hope…read moreyou are lucky enough to be referred to Active Sports Physical Therapy. Joyce Stephens is amazing!! The facility is very nice. Kristal at the front desk goes above and beyond in her duties. I did not personally work with Ryan, but he is amazing as well :) Thank you to all the staff at Active Sports Physical Therapy, for making my PT an exceptional experience. Melissa Niles

Matt Shane is very professional And sincerely cares about his patients. He is considerate and has…read morehis patients health and care first in line. His goal is to make you better and stronger on each visit. I put my entire trust in him in regards to my health and rehabilitation.