Absolutely DISGUSTED by the lack of care and lies here. I try to be the nicest person and never cause issues. I wait in your tiny waiting room for hours with 30 other people even though I have an appointment and I'm understanding when things go wrong. But this is ridiculous and I'm now out a weeks worth of pay that the doctors here won't help me with. Got bit by a dog on my dominant hand and was verbally told I "should probably not use it/not work for a week". Well apparently the doctor says one thing but then would stamp my notes with "can go back to work with limited hand usage". So now I'm up shits creek with no workers comp pay even though I literally COULDNT HOLD A PEN my finger was so swollen and painful. Couldn't bend it, couldn't use left hand at all. But because doctor kept stamping my notes with "can work" she completely fucked me over. So I went in for another recheck and decided to ask if she could write a note to explain that she verbally told me this. Doctor tells me "if work couldn't accommodate you then they should pay you for that. I can't go back in the history and change what I wrote" 1. They will not pay me because you said I was able to work. That's it. That's what it takes. 2. I work in the medical field I know you can't change past history that's not what I asked for. ALL I WANT IS A HAND WRITTEN NOTE STATING YOU RECOMMENDED ME TO NOT WORK FOR 1 WEEK!!!! I'm now seeing a hand specialist because my finger is still numb in certain spots and I'm having deep pain in others. I won't be going back here ever again. I'll drive a couple more miles to the next urgent care. Thanks for nothing "Dr" Ashley. I will end with this, please give the man in the parking garage a huge raise. He's lovely, super sweet and would alway make jokes with me when I arrived. He's amazing! read more

If there were negative star choices, I'd choose those. The staff at the desk is friendly, but can't multitask. They're very slow on filing paperwork and getting your info. Seems as though the paperwork just sits at a desk until they remember about it. Seems as though everybody who comes in after you goes before you. A simple drug test/physical can turn into five hours out of your day. Be prepared to spend half your day here as the front office can't seem to help. read more

Called the night before I went in to see if I could schedule an appointment for a physical. I was told they do not take appointments for those and are open 24hrs but is best to come between 8am and 4pm. Got here at 8am the next day, it is now 10:30 and have yet to be called back. People that came in after me were called back before me. And when I questioned this, I was met with attitude. I'm a nurse, I understand how things work but empathy and communication go a long way when interacting with patients. Will not return read more

Worst experience with a doctors office I've ever experienced!!! I got sent here for a workplace injury yesterday, and the PA Brigitte Wolverton, PA-C was the worst medical provider I've ever dealt with. She is out of date with current protocols and very difficult to have a basic conversation with. I was the only patient in the facility when I went and she had me waiting for several hours to be seen as I watched her play games on her cell phone. I'd recommend not attending this Concentra location at all cost. read more

I have to come to this place often for pre-employment drug screens and blood work as I am contracted and every 13 weeks am required to retest. Every single time I come here, no matter the time or day I'm waiting a minimum of 3 hours to be seen. It's insane how it takes so long to be seen for a simple urine test and blood work, and once I'm back it's about a 30 minute in and out. Clearly I'm not the only person who feels this way, so why not place more staff in the occupational screening side of the department? It's so frustrating knowing half of my day is gone when I need to come here. And of course you can't make an appointment. Feels very disorganized and like it could be 10x more efficient than it is. read more

LITERALLY, the slowest " Urgent Care " ever. There is no sense of urgency what-so-ever in this place. Sat here for 4 1/2 hours, for a drug screen / health screen just to not have enough urine for the test b/c I was waiting so long. Concentra clearly has so many lines of business but as told by the receptionist at the front Lily, and another young lady that they are short staffed. Horrible wait time. That's the only issue. Staff / Nurses / Security Guard were all polite. Oh & they also have contracts with Employers that when their employees come in, they have priority over everyone else who's been there. The young lady at the front desk said it's because they have that contract in place. That's mind blowing because all employers have this contract for employees to do their health screening there but only certain employers have fast tracks it's so odd. read more

*** Listen to the other one-star reviews. *** I had an appointment at 8am today for a pre-employment physical. Unfortunately for me, I had to do a chest x ray, check my heart and lungs, and audiology testing on top of regular blood work and urine analysis (I guess my job is being thorough). Regardless, I was checked in for my appointment by 8:03am, finished paperwork by 8:15am but was not called in until 9:45am. I would excuse it if one of the receptionists had told me anything, but instead I had to ask when I'd go in and the front desk lady said "I don't know to be honest with you." Not professional or helpful at all. Another patient had complained to another receptionist, and they both went at it for about 5 minutes before the patient calmed down. Two people that were checked in after me were admitted before me, which left me feeling frustrated BUT I eventually got in and met one of the nurses named Rosa, who actually made my mood a lot better after the waiting situation. Rosa was nice, helpful, and funny. She didn't make me feel bad for my questions, and was very patient about having to do so many things for my pre-screen. Regardless, if you can avoid this clinic - SAVE YOURSELF. And if you think you can swing it, request another facility to get your work done at. read more

Terrible customer service... I do not recommend this place. The employees do not seem like they want to help anyone who has a real illness. They are rude and mean for no reason. Don't go to this clinic read more

If you're going here for workers comp. I would consider going somewhere else. Having an "appointment" means nothing. Every time I've had to come for a 4pm "appointment" I'm pretty sure you just get grouped in with everyone else walking in for urgent care. I've had to come over 5 times and each time I have had an "appointment" and have waiting over 1.5 to 2 hours just to talk to the doctor for 30 seconds and then get bloodwork done. And then for the telehealth appointments you have to call them an hour before to REMIND them about your appointment, otherwise you will not get a phone call. I am currently trying to call to "remind" them and the phone has just been ringing non stop for 15 minutes. Just a terrible system in place. read more

If your employer sends you here for workers comp. You have better luck going thru your own primary docter. They are not on your side and don't care what level of pain you are. Save yourself the time and the hastle. No sympathy or compassion for you as the employee. read more

4hour wait even with appointment . Ridiculous just for them to tell me to come back for the 3rd time .

5 hours to be seen by a Brigid Wolverton. Upon arrival; I was greeted with anger and attitude as if I did something wrong. Immensely unfair on how she treats her patients when they are dependent of her. She needs to be out of the profession, speaking from a medical professional himself. read more

IF YOU'RE A PLUS SIZE WOMAN DON'T GO HERE!! If I could give them less than one star I would. Here is why: 1. No privacy 2. Careless with patient medical information 3. Unprofessional behavior 4. Rude medical staff 5. Insensitive to patient needs 6. No consideration for people's time I spent over two and a half hours here for a simple Pre-Employment TB and Drug test. A drug and TB test were to be administered by an X-Ray tech (NOT A DOCTOR!!!), named William Kelly who asked me if I was pregnant, in front of multiple people, in a busy hallway. Despite answering "No" on the paperwork in his hand and telling him no twice more, looked me up and down and acted like I was lying and continued to question me, in front of other staff. I was so humiliated and upset about the lack of tact and privacy during our exchange that I accidentally dropped the drug test cup, thus ruining the test. When I asked to come back later (intending on finding a better clinic), I was told no. After reluctantly completing the TB Test with him he gave me a dirty plastic pitcher of tap water, a cup, and told me to drink so that I could repeat the drug test. I was asked to take a seat in a row of chairs that overlooked computer terminals with medical records on screen and was within earshot of staff conversations relating to patients. After over an hour, and 1 pitcher of tap water later, I had to go find him myself to repeat the drug test. Once the drug test was completed, I got my paperwork and walked out. I have never been made so uncomfortable at a doctor's office in my life. read more

Concentra is the worst, I've been struggling to get the proper treatment, the way they work is having the patient have a non consecutive treatment, had an appointment with Dr. Lipel and he didn't even looked at me, less examined me. It took me longer to get to the place and fill out the forms (which I have filled like three times already) than what the appointment lasted. 7 mins in and that was it, this doctor treated me like an empty chair. read more

Dr. Dennis Franco and Stephanie attended me on my first visit, in all my visits in Concentra the nurses and doctors were very sweet and attended me quick they attended my pain ass soon as possible they did X-rays I honestly recommend people to come here they attend you quick and with care you don't have to wait a long time and nobody has attitude they are all sweet people thank you guys for your care read more

The wait times are outrageous-even if you have an appointment- waited almost 2 hours to be seen for a routine follow up. Staff are pleasant but spend a lot of time bickering and chatting with each other. A lot of companies are contracted with Concentra so their employees have to come here. read more

If I could give less stars I would . Avoid this place at all cost . Reception bad attitude. I waited 3 hours for a pre employment physical. I asked reception how much longer she replied that they were getting the room ready. After 1 hour I asked if the room was ready yet . She call the back office . When they came to the door finally. They told me I had to wait a other 3 hours . This place is a joke. Will not return . I will report it to my potential employer. read more

Thanks Edgar for being good! Office staff was great I did wait for a while but I am happy everyone was nice

If I can give this place a 0 I would. This is the worse healthcare place ever. I'm a pretty patient but wow, they suck. Most of the staff here are HORRIBLE, especially the front desk. Please stop chit chatting with your coworker about your personal life when you see a waiting line to just check in! Also, What's the point of having a doctors appointment if I'm waiting the same amount of time as the walk ins? Also, they misplaced my file and see me sitting there for 2+ hours without anyone asking if I need help, while they walked by me. Oh, and I also did keep checking within the two hours and they say, they are busy or IM NEXT. I spent 3.5 hours waiting to see the doctor for 10 minutes. I get that it's busy but c'mon. Learn how to manage your appointment calendar. Prioritize those that have appointments vs. walk ins. read more

4 hours for a physical and they don't know their other locations. What a disaster. The lady's answer google it. Whatta f is this crap.

It's the worst place to come for any service. I came here for a drug test so i had no choice. The wait time was ridiculously long. The worker's are rude and lack in customer service. They treat the patients like criminals. When I gave my urine test to the guy who was helping me he keep saying that the urine isn't hot, and he asked me if i was nervous due to the amount I provided. Well I told him that's all I got. I told him I have to go to work. He then asked me where I work. Which he shouldn't ask me. His job is to do the drug test and mind his own business. Then he said if you leave, it will be a refusal so he had me drink water. Every time he passed by me he keep asking me if I was ready. I'm like no I'm not. I felt uncomfortable the whole time. read more

Thank you Dr. Danyl Fakhrutdinov, Chris, and Stephanie from medical back office for being exceptional! Stephanie provided courteous and professional assistance. Helped get my medical records in a timely fashion. Chris for your patience and kindness. Dr. Danyl, thank you for taking time to explain some of my medical records and your kindness. Thank you all and keep up the great work. Much appreciated. Olga G. read more

Wow... Absolutely the worst experience I have ever had with a Concentra. I went in for a hair collection/drug test. The lab never received me specimen so I was concerned about what happened to it. I called Concentra on a Monday at 11am and they said they would call me back before 5pm. At 4:30pm, I hadn't received a call so I called them. The woman who answered said they were busy and understaffed so she didn't have time to check on the specimen. She told me she would leave me a voicemail. She didn't. It's now Tuesday and I'm frustrated. I called again this morning. They put me on hold for 30 minutes and then hung up on me. I called back, they put me on hold for 10 minutes and then, again, hung up on me. I'm now forced to go to another clinic for another hair collection/drug screening and may not be processed in time for my 8/15 work start date because of this clinic. If you lost my specimen, just say so! Wasting my time read more

The worst. I fell off a ladder at work and came for an exam. I couldn't get in the building. Someone finally let me in. There was no one in the lobby but me and its been 4 hours waiting... read more

I hate this place. Lots of staff scurrying around acting like they're doing something yet being wildly inefficient. I had a worker's compensation claim and had to go in to see my doc every 2 weeks so they could submit their updates in the system so I could receive my disability payments. It makes practical sense to STAY WITH THE SAME PROVIDER so they can see your progress and advise accordingly b/c at the end of the day this is about a person's HEALTH. However, they have no problem switching providers so every time you go in you're with a different doctor or practitioner. I strongly advocated for myself and made sure they kept me with the same person. Hello! Continuity of care. Initially making patients wait for TWO-THREE HOURS before being seen. (They fixed that though, for which I am grateful, but they have soooo much farther to go.) The straw that broke the camel's back that compelled me to write this review is coming in for my FINAL appointment for which my NP and I were to discuss all my treatments and discharge me. But guess what? I come in and AFTER I'm in my private room they tell me "Oh she's not coming in today." Jesus Christ. I can't speak for all the doctors nor for all the NPs, but I deeply appreciate NP Glasker. She is amazing. I felt she had my BEST interest at heart and was an advocate for my recovery. The PT department is the most efficient aspect of Concentra. The therapists run ON TIME. They have great personalities and give challenging exercises that foster recovery. The PT scheduling staff also has their shit together. I felt like I was going to a personal training workout with Aris. He's no joke. Melissa is also lovely. The chiropractic department leaves room to be desired. For instance, they will have you wait without an apology for 15 minutes and when confronted about it Dr. Imani told me "oh that's just the way it is." Jesus Christ. Aside from the lackadaisical attitude around honoring people's time, he is pretty down to earth, lighthearted, and has a sense of humor. I don't much care for the other chiropractor Dr. Bianchi. He was rather cold and had attitude. I came here several years ago when it was US Healthworks and I don't remember it being a shit show like this. read more

I read the previous reviews and was pretty scared honestly. I came anyway, and had absolutely NO ISSUES. They are all kind and professional, from the front desk to the Physicians! My nurse was William, he was very good! I even met the AD Yvonne who was such a team player (Bc I'm a hard stick) they both collaborated to get the job done and I am happy with the care! If you want to get in and out come early people. It's simple. No one in here is slacking, they are all busting their butts! I would definitely come back! read more

THE WORST PLACE TO COME TO! I'm not the type of person to write bad reviews but the way my boyfriend & I got treated today was unnecessary. The receptionist named "Maria" was very unprofessional. She didn't even acknowledge the patients and started to give attitude for no reason. I understand that working in health care can be stressful, but there is no exception to mistreat the patients. This is not right in any circumstance and something needs to be done here. IF YOU DON'T LIKE YOUR JOB THEN DON'T WORK HERE!! It's not the patients fault. read more

This place deserves no stars the dirtiest facility this girl walked in with her nose bleeding no mask on didn't even clean after her touching the door UNSANITARY! All these people working behind the desk and taking their time. Shut this place DOWN read more

This clinic is highly unorganized they make u wait 3 hours just to see a doctor. Businesses like this should be going under. Horrible organizational structure horrible patient / customer service . Do not go here unless u absolutely have to . I waited 2 hours and 45 min in my seat at the front desk just to see a doctor . I give these concentra clinics rating 0 . read more

I came here for a pre-employment drug screen urine sample. Everybody working at the 8th street location was very nice and professional, my wait time was very short, and the location was clean and convenient to get to. This was in contrast to the San Vincente location which did not do the drug screen like they were supposed to and lied to my future employer stating that I had asked for a drug panel NOT to be done. If you need pre-employment screening definitely come to this location NOT the San Vincente location. read more

Got here 10 mins before 7am, everyone is courteous from the guard to the nurses. The nurse who signed me in, Marco, was very polite and gave me instructions before he left, it was end of his shift. Filled up few forms and someone already called me within 5 mins. Nurse Carina is very fast and knowledgeable as well as PA Sandy. Everyone made the process very smooth. Totally recommend. read more

Probably the worst care and attention I have seen as a clinician. All of the things we teach regarding patient experience are ignored here. I am not surprised by the 1.5 average star rating. Sadly I don't think they care. read more

I came here for the routine employment onboarding which requires tests. It's fine. The people behind the counter are working hard. Parking downstairs is free. read more

Zero stars, the worst place a company can send to you for a physical or drug test ! I prefer to pay for the physical and drug test than wait

This is the worst urgent care I've ever gone to. I had to be seen at this facility for my school, and the care was awful. The nurse was visibly annoyed to draw my my blood, and did so with a broken glove. I only noticed part way through the draw that one of his fingers had completely broken through and he didn't bother to change it. I also asked him if he could do a glucose check on me (which is done on the spot with a machine), due to the nature of my visit. He asked the doctor, who said it was part of the blood work. (It's not). I didn't feel taken care of or in safe hands at all. I've never been more relieved to leave a facility. read more

This place does not even rate a star. I had a 9:00 AM appointment for a physical, and I did not leave until after 1:30. They have no respect for your time and treat you like garbage. I only went to this location because I had to because of a new position I was accepting. This is the worst business I have encountered in the last 20 years. Whatever you do, please avoid this place; it all means it should never be an option for anyone until they learn better customer service practices. If I had it all to do again, I would not even accept the job I was being offered if I had to come to this place for a physical. This is great; after waiting here all day since 9 a.m., I was put in the room to see the doctor, and I've been waiting for over an hour. This place is freaking horrible.. read more

I would leave zero stars if I could. This place is slower then a snail. Been here for over four hours, still waiting. If I didn't ask what's going on, they wouldn't have done anything. Then the doctor doesn't listen to you as the patient. She decided what she thought it was and that's it. Told her to consider what else it could be and all she said it's what I say it is. Unless you have to come here, avoid this shit hole like the plague. Don't come here read more

If I could I would give it a 0. Let's start with how many people work there but they move slower than the dmv. Then the service is the worst ever. There is this African American lady that looks like she slept on her back for years and never brushed the back of her head. That attitude is ridiculous. She raised her voice to multiple patients when they asked her questions. I am sorry if she is over her career choice, but she is still getting paid to do a job. After checking out the reviews for the rest of the locations and it's the same service. It looks like the interviews people and decided to hired the people that had given up on life and didn't have customer service skills. I really hope the owners of this medical chain reads the messages. People that come here are seeking help not a disgruntled employee treating you like you are the last thing they needed to see. Also even one of the other staff members stepped in to avoid this lady lashing out on customers. If you have watched monster inc. remember number 1 well that's her but worse. read more

The worse ever the females in front have a attitude I had to get up 3 times to give them the paper work.. she ask me if they had called me I told them no so she asks me what was I going in the front don't come here read more

The slowest service ever. I arrived at 720 for a urine screen and still waiting past 9am, made late for work. Would not recommend.