I've been a kaiser patient for 20 plus years! Back when it was good people, good medicine. They…read morestill are! My girls have Dr. Lisa Yu wonderful Dr. The most patient, kind and compassionate Dr. You can ask for. My boys have Dr. Antonio Gobenciong another wonderful Dr. He is down to earth, kind, and caring. The MAs are super hard workers. Shout out to Erika, Dr. Yu's MA. She always goes above and beyond and makes my kids feel calm and actually excited to be there. The pharmacy staff is wonderful. They help me all the time. Thank you to Gabe in pharmacy. He is always smiling from ear to ear his smile is infectious and I can see it thru the mask. I can make a novel about how amazing my kP is. They truly want their patients to thrive. I love kaiser and will be a member for life. I hope they all get special recognition because they all deserve. Here is a picture I asked to take with permission of mt daughter with Dr. Yu. She said she is going to be a Kaiser Dr. Future Doc in the making!

Dr. Narvaez & Dr. Chandran are awesome. They are professional and kind. I always feel heard and…read morethey explain everything in detail which I appreciate. Christina Vancura, the medical assistant, is a sweetheart. No judgment ever and very helpful. This Kaiser is clean and there's always seating available. The wait times at the pharmacy are minimal. My blood draws always go really well at this Kaiser. They are all sweet and don't hurt me. I've been coming here for years and haven't had a bad experience yet!

This was actually the worst clinic I have ever been to in Santa Clara county who has racist…read moreemployees. I am a healthcare worker who treats in home children with ASD, so I was prepared to walk into my appointment to get COVID vaccinated in order to continue working. As I stepped to the door there was a white blonde lady, gave me 'Karen' vibes, and immediately said "you were here just now." And I'm standing there confused because I've never seen this woman in my life and I was just trying to get my shot. She then said "you just spoke to my manager" and that was when I realize she must've mistaken me for someone else. She scoffed and didn't bother taking my temperature and just tossed me aside to wait for the manager while everyone else got to go in smoothly. I was on time for my appointment, but waiting for the manager took so long I left. I have just never experienced such discrimination or generalization as an Asian American? Definitely not something I expected at any hospital considering I was wearing a mask so how can they have the audacity to say I was just here. I came in on Wednesday 1/13/21 at 11:45AM if anyone can investigate who was currently the front door shift taking temperatures. I was disappointed in the service here as I wasn't able to get in for no reason, I read the guidelines and none of which I experienced. I may have been disrespected here, but what bothers me the most is that now my YOUNG patients have to wait another week to resume treatment with me due to the ignorance of people who make assumptions. Maybe there was another Asian girl with blonde hair before me, but to call me someone else with no justification? I was beyond confused and agitated at this lady.

Today, I my elderly father had an appointment for his Covid vaccination at this clinic. My father…read morehas limited mobility and needs my help to bring inside. We arrived 45 minutes prior to his appointment, and the line waiting to get into the building was all the way across the parking lot. Today was extremely bad weather with winds, rain and cold temperatures. Unfortunately, all the people waiting in line was elderly and not prepared to be getting wet and having to wait outside like this with no shelter etc. When we called and made the appointment, we were promised proper ADA accommodations and was ensured that we would be taken right in and not having to stand in very long lines, especially in the cold and wet weather. The ONE person outside signing everyone in was extremely overwhelmed and which made things even slower. I was very disappointed in the service to the elderly and no special accommodations were made due to the weather etc. Sorry to say it could have been much better organized and should have been much more caring for the elderly and people that needed better ADA accommodations.

Nice medical park. This is a review of management and maintenance man. I am often waiting for my…read moreappointments near the office. Frequently the maint. guy is there. He speaks in a loud voice disrupting patients in the nearby therapist's office. Today I noticed he parked in parking deemed for Quest Diagnostics. Those clients are frequently elderly and medically frail. I was disappointed to see him parking there in the rain. He must have been waiting for the manager of the complex to come because he literally was lounging in the doorways. When she got there, I told her and she rudely cut me off and said he was working. I'm like he's been standing around. So then he sat in her office for another five minutes before I left. At no time did I see him moving things out of his truck. He was fully dressed in rain gear.

This place is good when you have no other option. My first visit I wasn't able to be seen so they…read morescheduled me an appointment for the next day. On my appointment card it had me returning to the same location but when I went luckily I was 15 min early they failed to change it to the correct location where I was scheduled to go. Overall good if this is your last resort. The staff was helpful and did got me in and out of my appointment with meds I needed.

Poorest service I have ever encountered in any healthcare facility and would never recommend to…read moreanyone. I went here on 6/9 to be seen as I was experiencing severe dizziness for multiple days....bad enough where I should not be driving much if at all but I had no one to take me. I had called first to see if they were busy and found out their answering person was in a call center and not only couldn't tell me if they were busy but also could not tell me whether or not they were located right next to St Louise Hospitsl (fyi...yes they are). Found the place about 1.25 hours before they closed and there was only 2 people waiting in the waiting room. She took my name and told me to have a seat. Couple minutes later she called me up and told me that because I did not have an appointment there was no guarantee that I could get seen today and that I could fill out a form and basically take my chances. If I couldn't get seen they would take my vitals and make me schedule an appointment. Let me begin to say why couldn't the lady on the phone just have told me this? She could have easily told me the place was appointment only. Or have some idea on how their system works since she is their operator! Secondly...why would I want to waste my time waiting there....let them bill my insurance for them to tell me what my temperature, blood pressure, etc is then tell me to make an appointment if I couldn't get seen only to have to come back to get my insurance billed again. Seems like insurance fraud or a way for them to make more money off insurance. Thirdly....I nicely explained my reason for coming in....I should not be driving with how dizzy I am. They were basically forcing me to drive up to the Morgan Hill urgent care which has way better customer service and would have been my first choice if I didnt want to risk a car accident. Care of patients should always come first...not putting someone at risk more so. As someone that works in healthcare myself I will never ever recommend this place to any of my patients

Hate to leave a bad review because of the important services that are offered but my experience at…read morethis location with the staff and specifically transgender care has been absolutely horrible. Unfortunately this was the closest place to access gender care under my insurance, I got gender care through here for 2 years and I should've just went somewhere further out where I could find competent doctors. Making appointments or speaking on the phone was always a hassle and I would be given different answers from each different employee I spoke with. I would be told they would fill my prescription, it would go unfilled for days, I'd call back and suddenly I'd be told I needed labwork before they could fill it. Getting labs was a nightmare, I preferred having my pcp request the labs for me so I could get them done along with my regular bloodwork (much more convenient than getting multiple blood draws), I would make sure the doctors sent the nessicary labs over to PP but without fail they always claimed they never recieved the results and forced me to make an appointment and come in just to give them a physical copy of my labs. Oftentimes it would take weeks of playing phone-tag just to get my hormones refilled and I was constantly worried I'd run out. Eventually they would argue with me saying that I HAD to get labs referred through them not my PCP and they gave a lab order to a lab I'd never been to, I asked if I could use the lab I'd been using and they told me it was not under my insurance and never was then hung up on me. After a bunch of hassle I decided to try getting my blood drawn directly at this PP location so there would be no excuse of not having results, I came in for an appt to get that done and was left sitting in the room for almost 2 HOURS while I could hear the employees laughing and messing around almost the whole time, eventually the doctor finally came back in just to tell me that my insurance wouldn't cover labs from them and to stay in the room while they go print a referral, I was so frustrated and anxious that I had a panic attack and had to just walk out. Attempt #2 I made an appt again to get blood drawn here because paying out of pocket was cheap, when I sit in the chair the nurse doesn't seem to know what she's doing and does the blood draw in a strange way and slaps my viens before the draw, when she's done she holds up the vial making a face and mumbles "I don't think this is enough blood" but sends me on my way. A few days later I get a call saying that my labs were extremely out of range and to come back for another blood draw to make sure they didn't mess up. After the years of phone-tag, being gaslit and given inconsistent answers, being argued with over the way I want my labs done, having to come in every time to deliver my lab results on paper, being left alone at my appointment for almost 2 hours, and after giving up and paying for labs at the location just for them to mess up, I had finally had enough and have given up on this location (and PP in general) for good My experience as a transgender patient trying to recieve care here was horrible. Employees almost never know what they're doing and all give different information, sometimes employees can be rude or disinterested with patients, almost every time I came in I could see/hear the employees joking and dicking around, and the lady who drew my blood seemed inexperienced in it To anyone needing gender care : Go to a real gender clinic or endo who knows how to actually treat trans patients if you can!! To anyone else : Be cautious with this location. If you have negative experiences, advocate for yourself and seek better care elsewhere

Hate to leave a bad review because of the important services that are offered but my experience at…read morethis location with the staff and specifically transgender care has been absolutely horrible. Unfortunately this was the closest place to access gender care under my insurance, I got gender care through here for 2 years and I should've just went somewhere further out where I could find competent doctors. Making appointments or speaking on the phone was always a hassle and I would be given different answers from each different employee I spoke with. I would be told they would fill my prescription, it would go unfilled for days, I'd call back and suddenly I'd be told I needed labwork before they could fill it. Getting labs was a nightmare, I preferred having my pcp request the labs for me so I could get them done along with my regular bloodwork (much more convenient than getting multiple blood draws), I would make sure the doctors sent the nessicary labs over to PP but without fail they always claimed they never recieved the results and forced me to make an appointment and come in just to give them a physical copy of my labs. Oftentimes it would take weeks of playing phone-tag just to get my hormones refilled and I was constantly worried I'd run out. Eventually they would argue with me saying that I HAD to get labs referred through them not my PCP and they gave a lab order to a lab I'd never been to, I asked if I could use the lab I'd been using and they told me it was not under my insurance and never was then hung up on me. After a bunch of hassle I decided to try getting my blood drawn directly at this PP location so there would be no excuse of not having results, I came in for an appt to get that done and was left sitting in the room for almost 2 HOURS while I could hear the employees laughing and messing around almost the whole time, eventually the doctor finally came back in just to tell me that my insurance wouldn't cover labs from them and to stay in the room while they go print a referral, I was so frustrated and anxious that I had a panic attack and had to just walk out. Attempt #2 I made an appt again to get blood drawn here because paying out of pocket was cheap, when I sit in the chair the nurse doesn't seem to know what she's doing and does the blood draw in a strange way and slaps my viens before the draw, when she's done she holds up the vial making a face and mumbles "I don't think this is enough blood" but sends me on my way. A few days later I get a call saying that my labs were extremely out of range and to come back for another blood draw to make sure they didn't mess up. After the years of phone-tag, being gaslit and given inconsistent answers, being argued with over the way I want my labs done, having to come in every time to deliver my lab results on paper, being left alone at my appointment for almost 2 hours, and after giving up and paying for labs at the location just for them to mess up, I had finally had enough and have given up on this location (and PP in general) for good My experience as a transgender patient trying to recieve care here was horrible. Employees almost never know what they're doing and all give different information, sometimes employees can be rude or disinterested with patients, almost every time I came in I could see/hear the employees joking and dicking around, and the lady who drew my blood seemed inexperienced in it To anyone needing gender care : Go to a real gender clinic or endo who knows how to actually treat trans patients if you can!! To anyone else : Be cautious with this location. If you have negative experiences, advocate for yourself and seek better care elsewhere

I got an appointment with them which they told me was at 11am. I then received a text from their…read moreoffice saying my appointment was at 11:15am. I showed up at 11:19am and they said "I'm sorry your appointment was at 11am". I showed the text that said 11:15am. Still didn't change anything. She called the doctor and just said "your 11am is here". She never explained that I got a text saying otherwise. The receptionist then stated"well the text must have that you must arrive 15 minutes early " I showed her the text and it didn't say that. Just sucks that I took off work from a job I just got in September, I drove all the way from San Jose, and gas money. If you want to be treated like a nobody and that you don't matter as a patient then go here. I suggest somewhere else. I do the same job and would never treat or make someone feel the way both of the receptionist did.

The front desk ladies and medical assistants are kind but the PRIMARY DOCTORS are the WORST ! They…read morehave made rude comments a number of times, incredibly disrespectful. I've made numerous complaints solely based on their behavior. If you have the opportunity to go somewhere else, please do it.

This group clearly doesn't give a sh*t about its patients and their well-being. All they want is to…read moresteal your $. After paying over $15,000 in insurance premiums to Dr Kumar, I finally had reason to see a doc. When I arrived at the appointed time, the office refused my coverage. They informed me that this happens all the time, people choose Dr Kumar as their Primary Care Physician on Anthem's website, but Dr Kumar doesn't take Anthem EPO. So she gets the premiums when patients are healthy, and then refuses coverage when patients are in need of care. CRIMINALS. They refuse to update their misrepresentation on Anthem's website. They should all go to prison.

Dr Kumar is not very personable. I am currently searching for a new family doctor…read more If I could give the office staff a negative 3 stars I would. We have been coming here for a while. The office staff is HORRIBLE. I have never experienced this degree of pure laziness in my life. I had to fill out new paper work online and email it to them before I could make a new appointment. You can't even make an appointment with them. They give inaccurate information. They let a previously employed doctor take my patient/personal files to his new office without permission. I never authorized them to be transferred. Isn't that illegal?

Dr. Matthews and his staff are simply amazing. He is intelligent, knowledgeable and caring, and…read morecomes with an acute sense of humor. Most doctors treat their patients as if they were on an assembly line. Dr. Matthews, though, goes considerably beyond what is expected, and actually listens and shows respect. I highly recommend him!

First time here and was kinda unsure what to expect but the visit went okay. The doctor checked on…read moremultiple things and explained a few things that I hadn't thought about before. Staff was nice enough and things were steady. Not amazing but good enough to return if needed.

My husband was very ill so I took him to Urgent Care Center last night. From start to finish it was…read morea very positive experience. I called prior to going and the receptionist let me know that it would be necessary to bring in a recent covid test. Thank you, that saved me a lot of extra time. The nurse who took us back to room was so kind and reassuring. When Dr. Scherr came in we immediately felt at ease and in good hands. He took us seriously and made every effort to make an appropriate diagnosis. He offered several options, all of which we accepted and all of which were beneficial. The x-ray tech was the best! Smart, friendly, sweet, funny, excellent! The last person to help brought in a large needle for an IM injection in the buttock. I probably liked her more than my husband did :) Seriously, everyone there last night could not have been kinder, or more respectful of our situation and our time. What a great crew, thank you all so much

Came in with the worst migraine. Waited several hours to see someone and then leave with no relief…read more My migraine ended up lasting several days because of the delay in initial care. The hours they are open are very weird as well. They dont open until 2pm???

Always helpful and nice if you need urgent care. The wait hasn't been too long and the knowledge…read moreand care you get is worth it.

Let the truth unfold....Neglect leads to fatalities. The…read morepictures shows neglect. Whats done in the dark, will come to the light...God sees ALL!