Hate to leave a bad review because of the important services that are offered but my experience at this location with the staff and specifically transgender care has been absolutely horrible. Unfortunately this was the closest place to access gender care under my insurance, I got gender care through here for 2 years and I should've just went somewhere further out where I could find competent doctors. Making appointments or speaking on the phone was always a hassle and I would be given different answers from each different employee I spoke with. I would be told they would fill my prescription, it would go unfilled for days, I'd call back and suddenly I'd be told I needed labwork before they could fill it. Getting labs was a nightmare, I preferred having my pcp request the labs for me so I could get them done along with my regular bloodwork (much more convenient than getting multiple blood draws), I would make sure the doctors sent the nessicary labs over to PP but without fail they always claimed they never recieved the results and forced me to make an appointment and come in just to give them a physical copy of my labs. Oftentimes it would take weeks of playing phone-tag just to get my hormones refilled and I was constantly worried I'd run out. Eventually they would argue with me saying that I HAD to get labs referred through them not my PCP and they gave a lab order to a lab I'd never been to, I asked if I could use the lab I'd been using and they told me it was not under my insurance and never was then hung up on me. After a bunch of hassle I decided to try getting my blood drawn directly at this PP location so there would be no excuse of not having results, I came in for an appt to get that done and was left sitting in the room for almost 2 HOURS while I could hear the employees laughing and messing around almost the whole time, eventually the doctor finally came back in just to tell me that my insurance wouldn't cover labs from them and to stay in the room while they go print a referral, I was so frustrated and anxious that I had a panic attack and had to just walk out. Attempt #2 I made an appt again to get blood drawn here because paying out of pocket was cheap, when I sit in the chair the nurse doesn't seem to know what she's doing and does the blood draw in a strange way and slaps my viens before the draw, when she's done she holds up the vial making a face and mumbles "I don't think this is enough blood" but sends me on my way. A few days later I get a call saying that my labs were extremely out of range and to come back for another blood draw to make sure they didn't mess up. After the years of phone-tag, being gaslit and given inconsistent answers, being argued with over the way I want my labs done, having to come in every time to deliver my lab results on paper, being left alone at my appointment for almost 2 hours, and after giving up and paying for labs at the location just for them to mess up, I had finally had enough and have given up on this location (and PP in general) for good
My experience as a transgender patient trying to recieve care here was horrible. Employees almost never know what they're doing and all give different information, sometimes employees can be rude or disinterested with patients, almost every time I came in I could see/hear the employees joking and dicking around, and the lady who drew my blood seemed inexperienced in it
To anyone needing gender care : Go to a real gender clinic or endo who knows how to actually treat trans patients if you can!!
To anyone else : Be cautious with this location. If you have negative experiences, advocate for yourself and seek better care elsewhere read more
