The actual process was very quick and efficient, and I didn't have to wait long at all, so I appreciate that. Unfortunately, I had an unpleasant interaction at the front desk. When I walked in, I was looking through my pockets for my pass and belongings, and I initially approached one attendant who was doing paperwork. She responded to me, so I didn't immediately realize she was busy. After a couple of seconds I noticed the other attendant was available and moved over. The other attendant then made a comment to her along the lines of, "What's the point of me sitting here?" and they laughed. Since I had walked in speaking Spanish, it honestly felt like they assumed I didn't understand English, and that feels a little condescending. I understand that the front desk can be busy, but sometimes people walking into these places are nervous and trying to get their paperwork, ID, pass, or belongings together. I simply didn't notice that she was occupied at first. And we shouldn't be assuming that people don't speak certain languages in a multi cultural city like Miami. The testing process itself was quick and efficient, but the interaction at the desk definitely left a bad impression. read more

In many years I come to this place to make my DOT certificated card the service they provide for me has been fine , I do not have a complaint above . Thank you . read more

If you lake to waste your time this is the best place to go for it . I spend almost the whole day to do the my annual check. 12:00 pm to 5:30 and I still waiting terrible customer service read more

This place should be closed as soon as possible, bring your bed and pillow if you do, 20 chairs available if you see the 20 chairs occupied run, you will be seen in 2 days if you are lucky, I was reading a review about some one the that came here for a Drug test got there at 8:00AM and left at 2:00PM I said that can be right, well I believe it 100%, they don't care if you waiting or about to explode on your own piss, good luck to the employees keeping your job, maybe is the only way you learn how to take care patients. read more

Waiting for over an hour for a drug test is unreasonable. If a drug test is required, kindly avoid wasting your time here. Additionally, it took 30 minutes to get me registered in their systems. Ridiculous read more

Came here for a TB screening ordered by my employer. The appointment was a walk in appointment that I could walk in between 8am-2pm. The front desk staff was friendly. There was plenty of seats in lobby/waiting area. They had one tv. read more

Definitely don't recommend this place. I came for a dug test and physical, I was here at 8am and left the facility at 2:00pm, I didn't leave at all because I needed to get this done the same day for my job but if I could have gone somewhere else I would have done it right away read more

no sirve para nada duran un montón de tiempo para atenderte. llevo esperando una hora y media y nada que me atienden este lugar debería ser cerrado por mal servio. Estas horas esperando a que te atienden y cuando el doctor te ve no está ni 5 minutos atendiéndote . definitivamente el peor lugar de urgencias que he venido. no vegan nunca a este lugar por ningún motivo read more

Worthless ! Why have people schedule appointments if you are going to have them wait 2 hours in the waiting area. This is rude and UNPROFESSIONAL! Top five worse clinics I ever been to. read more

Concentra - Worst clinic so far - Urgent Care Near Me - Doral, Florida

An hr and I was never registered into the system. You have to be on top of them otherwise you'll be skipped and waste your whole day there. Ask for any other location to do your pre-employment. read more

Providers do not identify their titles, wait times are way too long, physical exams are below average and so is patient education. Disheartened by the level of care this facility has chosen to provide to their patients. Especially Didier Mbenza PA-C. read more

I had an appointment at 4pm. It's now a quarter to 6pm and i'm still waiting. This place is a joke.

I recommend this place ! I came here after I had an accident at work, I saw Dr MiKi for my hand Injury he was great very nice and knowledgeable, he recommended to have therapy there , I wasn't thrilled about coming back cause is far from where I live, but I came back and was surprised to find out I really need it therapy! Kaylee and Sendy Rivera are excellent therapists they took very good care of me ! read more

Great job! Very well mannered and professional. For the amount of people that were inside the wait wasn't long, very efficient.

poor service staff always talking and doing everything slow really bad experience never looking forward to coming here again company should reconsider hiring new employees and waited 3 hours for a drug test. read more

Came in today to complete a drug test (10-panel), and was out in about 30 minutes which is a huge win. The customer service is helpful, friendly, and they greet you as soon as you walk in. From there they'll help you out with whatever test/work you need to get done. Heads up this place does get busy and wait times could be longer, but the staff is very organized and the facility is clean too. Concentra allows walk ins which is convenient and can contribute to the busy long wait depending on the time of day. Overall this is a clean, neat, well organized facility, with a great team providing solid service. read more

Concentra - Waiting room - Urgent Care Near Me - Doral, Florida

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Nasty and very slow they brought me to a room that had blood on the floor and some type of little chunks in it. The people are rude and the doctors are even more rude. Literally was there 5 or more hours read more

I was sent to this location for a drug screen for work. I waited for one hour+. The people who were doing check in weren't friendly and had a difficult time multi-tasking. I have taken employment drug screens in the past and ironically, administer them at work as well. I have never waited this long to give a urine sample. I'm not sure what exactly makes this so complicated. I was one of the last people waiting when many people walked in after me. Try to change locations if you need to use this company. Save yourself an hour or more. PEOPLE HAVE WAITED UP TO 4 HOURS! read more

Came in for a drug screen and have been waiting for over an hour. People have come in AFTER me for the same purpose and have been taken care of before me. When I complained about the long wait they just moved my file and said I'd be next. Instead of just following the order in which people come they pick and choose who goes first. Horrible customer service and big waste of a day. read more

Today I came for a physical exam I was taken care by Antonio A Lopez I have never seen an individual with such care as he did I felt very good while he was doing my HPE testing he explained in detail all the things I need it to do he took his time and made sure I felt comfortable all the time during my test kudos to Antonio this is the type of individual that your clinic needs Antonio A Lopez you are an Angel God bless you read more

This place is extremely clean and the staff here is awesome and welcoming. big ups to Jorge, Connie, Wendy, Wanda, Leendra, kashiwa , Carline and Carlos you guys made me feel like I was at home. read more

HORRIBLE WAIT TIMES!!!!! Nothing "urgent" about them AT ALL. I came in for a Fit test for a respirator for my employer and have been waiting for over two hours.. simple task that takes no more than 5 minutes.. just utterly ridiculous. read more

If I could give one damn star I would. I came for a work injury. Today was a follow up. I wait an HOUR TO BE SEEN WHEN NO ONE WAS AROUND NO PATIENTS NOTHING. I'm surprised. The doctor Stephanie came in and basically told me she barely looked at my chart and she was tired and that today's been a long day?!?! I've been waiting an entire HOUR TO FOLLOW UP AND YOU HAVENT EVEN REVIEWED MY FILE?! I swear don't even waste your damn time. I left without even getting followed up. read more

Be prepared to wait hours, if you're lucky you can wait inside. I was not so lucky. I was greeted by a very rude and unfriendly woman who told me there was no room inside and I would have to wait outside where someone would come get me, which they never did. So I waited outside in the blazing sun for two and a half hours till I finally went back inside to find a free seat. Waited 25 minutes more till I was called. I was put in a room to wait 45 minutes more where I could hear the staff outside hanging out and joking around. My assigned doctor also seemed as if he did want to be there either. If you have the option, go elsewhere read more

This place sucks !!! I got injured at work and got sent here and the staff is Terrbile and rude

I was traveling for work and took a really bad fall. Concentra was close and provided great Urgent Care. Intake was fast and everyone I spoke with was professional. They provided X-Rays onsite which I knew I needed. They accepted my insurance. I was there about 90 minutes, but considering all they did it was totally reasonable. read more

This place is so slow I don't recommend anyone to come here I can't for a exam and only took 2:30 to attend me

I have been waiting here for 3 hours already for a physical. Still waiting in exam room as I hear them all sing happy birthday and chatting and giggles. VERY UNPROFESSIONAL AND TERRIBLE CUSTOMER SERVICE! read more

I would leave zero stars if I could! I came here because my employer has a contract with them, otherwise I would have not subject myself to their mistreatment. I came in in a Monday with an 11:30 appointment and didn't leave till 2:30! On top of it all they performed the wrong test and would not accept responsibility for their screw up... I spoke to Sabrina ("the office manager")and she was rude and unprofessional! Her solution was for me to walk in and wait... so here I am waiting, if it took three hours with an appointment lord know what I'm in store for today. My employer is frustrated by their crappy service and will be looking to leave as soon as possible and I couldn't be happier to never step foot in here again! read more

Waiting over 3 hours for a urine drug test. Rediculous!!!!! Common sense, they should have one person appointed to handling just drug test. And not like people who are injured and waiting to see medical staff for treatment. The director of thiis facility should be immediately fired. This is no way of organizing and streamlining the people that come in. I would never return to this urgent care if my life depended on it and hope no one ever have to either. read more

I have been to this place several times and I don't have anything bad to say this place is clean, the staff is friendly and the doctors are knowledgable. No one likes to go to the doctor unless it's a serious problem especially the way insurance never pays for anything! I like this location due to it being close to home and the hours are great. Only thing that's a issue is the wait time, but it amounts to the same time as in the Doctors office and it's cheaper (WAAAAYYY CHEAPER) than the ER read more

Came in for a pre-employment drug test. The facility was clean, check in staff was super friendly. I was in and out as a walk in. The intake staff was also super nice. The whole visit was under 15 minutes. read more

Seemed packed but service was quite quick Susan was great helping w my Pre employment drug screen

Garbage service, extremely long wait, basically what you would expect from a strip mall urgent care. Next till I'll pay more and just go to a decent urgent care and save hours of my life. read more

This last week I had to do my year-around medical evaluation. I was late. As soon I opened the door, they were twelve patients. I got the lucky number. I stay and more people, patients to be seen by the Doctors came in. For my surprise, I was called in around 9 AM. At the same time, more clinical personnel also were coming in. I stunned when they came so, so organizes to the point to be a big controlled system, with in a system to take care all the patients at once. All the Clinicians were happy, respectful, so drained to help everybody as soon as possible. It was a fabulous team. Team-work of clinicians with one main objective, take care the best all patients. However, I will say, I was been taking care from the best of the best team of clinicians. Stating with Ms. Patricia Abounza, that took me by her hand and explain me the steps I will go through. And with the kindness, her tone of voice went through all the steps with me. She had her own team as well, and they all team-in to get the initial part done. Then she said, go to the lobby. Somebody soon will call you for the second part. I was still taking my breath because how well organize they well-handling the clinical-care of all patients at the same time. Few minutes later I was called to go and do the second part to complaint the medical evaluation. Was Mr. Antonio Lopez that ask my name, and said are you ready. Okay, follow me. He introduced me the his team. I was set with Physical Therapies, CNA's that knew all the test I had to go through. They looked well coordinated. Mr. Lopez set me up in the right direction to do the rest of these exercises. And that we did. In the meantime Mr. Lopez was taking me around to all the stages, the Ladies wrote the results and they were doing some calculations. They work as a team. They were great. After a day fulfilling the medical evaluation, I came out with more than a evaluation. I came out with a team of Clinicians that I will take home to take care me nearby neighbors. Now I have a question. How Dr. Stephen Kracht, and Ms. Stephanie Banks have set-up this extraordinary team to be the best of professional clinicians I have been taking care off in many years. I will be going to Concentra-Doral forever. They are great. read more

This place is horrible. As soon as I got there the gentleman said expect to wait 2 hrs. I said ok I have no choice. I was there 3 1/2 hrs. The doctor rushed through not caring about anything I said or the pain I had. I asked to spare me a day or two of work and he said " we don't work like that here". I also made some social conversation with nurse and she said " I didn't ask you anything ". She was rude! I would never come here again nor would I recommend anyone to go. read more

Unfortunately, the attention in this place is very unprofessional. Front desk receptionist was literally on the phone chatting with another employee about fedex and told me to give him a minute while he finished talking to his coworker. To me that is highly unprofessional, your patients come first! 1 hour wait for a second TB test for work. Man no wonder this place has so many bad reviews! Please go to the US1 location instead they work so much better! read more

If I could give them zero stars I would the costumer service is beyond terrible. They will not answer their phone at all. I called the other morning for results to my medical exam, I got through to someone after TWENTY mins of calling just for them to tell me they were putting me on hold then proceeded to hang up on me. I have called back over 30 times now and they are literally just letting the phone ring for 10 mins at a time, occasionally putting the hold music on just to hang up on you. It is ridiculous. Why even have phones if your employees will not answer them. It has been the absolute worst time dealing with their terrible service read more

If i could put 0 stars I would. Absolutely the worst clinic experience I've ever had. I'm here for a drug test for my job. I've had to hold my urine for over 3 hours to pee in a cup. As soon as I walked in a guy stormed off and left out of frustration. Few moments later a young lady also stormed off at the front desk. When I checked in, in the clip board the girl told me it'll be about 2 hours. I mentally was prepared to wait til it's been over 3 hours. Please don't come here if you have a life and things to do. WASTE OF TIME. read more

I have been going to see several doctors at Concentra and also to get therapy after a work related injury. Rosa, at the front desk is always friendly and helpful. Whenever I go in or call needing to schedule an appointment or for paperwork, she is always more than happy to help. Ivonne, who takes your blood pressure and helps once you go in to see the doctor, is always cheerful and friendly. Nice job guys. Also Cory, who schedules the therapies is very polite and professional. Rosenda, who provides OT does a great job. read more