This hospital has more patients than it can handle but I commend the job they are doing. They have…read morelined the ER hallways with beds and chairs which isn't ideal, but allows them to keep seeing people. Wait times are long but the staff is doing the best they can. They don't divert people so the ambulances, med flights, and ER walk ins keep coming. Nurses, PAs, Residents, and doctors were all great. Some of the NAs could use a little bed side manner, but I know they are probably worn out from the high volume. Thank you for taking great care of concord

For the most part the Doctors and Nurses are awesome But some of the people who answer the phone…read moreare rude and disrespectful,I had a situation with my heart,First of all my name is Lawrence McClosky and my heart Doctor is awesome its the rude lady's who answer the phone and Police the calls and appointments like they decide who you talk to and when you see them,Concord Hospital has a Monopoly on the health care in New Hampshire,Which takes away my choice....My heart keeps going in and out of A-Fib and because this is a serious concern, When I try to schedule an appointment,One that is sooner than later I am put off for a month or two....This is crazy....

I went to this urgent care because I was having a difficult time swallowing and I hoped they do…read moremore to check it out. The PA told me that I needed to see a doctor because there is nothing they can do and all they did was a strep test. I am never coming back because it was such a waste of time and money.

I went in an hour before close because I couldn't take another minute of my cluster headache. The…read morefront lady was very accommodating as I couldn't open my eyes in the bright light (had grabbed my regular glasses instead of my rx glasses on accident) and I literally had to hand her my whole wallet and ask her to grab my insurance info. I waited only a couple mins after check in and saw a man (I forget his name but he mentioned he is also an EMT in Manchester) who was the nicest medical professional I had ever dealt with. I felt uncomfortable talking with my eyes closed and without asking he left and went to get his sunglasses in another room so I could wear them to feel more comfortable. He apologized he couldn't turn off the lights until IV was done being put in. My veins were very uncooperative because of dehydration from vomiting, so after a couple unsuccessful tries and him profusely apologizing even though it wasn't his fault, he grabbed a smaller needle and it went in just great. I was done by closing time at 8pm (the longest being the time it took for the bag of fluids to finish) and I'm very grateful this new Urgent Care is here so I wouldn't have to go to ER. You all know how horrifically long I would've been there had I gone to ER- I know from past experience as these cluster headaches tend to happen once or twice yearly and my migraine meds fail to help. I left feeling about 80% better (still had some nausea despite having IV nausea med) but by the next morning after sleep I felt 100% better. I wanted to make sure I left this review because I still think about that medical professional and how nice he was because I have never felt so cared for in a medical setting in my life. If I ever have to go there again I PRAY he is there. Wish I remembered his name but I'm really bad at remembering names.

I went to the Concord podiatry location for help with a foot problem. The doctor was dismissive of…read moremy issue and essentially ignored questions about alternative treatments. In a rush he spilled the contents of a sterilized package on the floor, and left them there during my brief treatment. He was brusque and rushed, and seemingly impatient to conclude the visit. Certainly not what I expected of the D-H organization.

If you go in for your preventative, yearly physical and they make any adjustments to your meds…read more.. they will code it so you have to pay out of pocket. Other Dartmouth Health locations do not do this. Complete money grab and passes cost to the consumer.

My first time here since they opened was last week. I needed to have a Covid test done before…read moresurgery because I had a cold, and was told to go to an urgent care. I was able to secure a spot online, showed up at said time and then was able to check myself in on an iPad at the door. The triage nurse was fantastic, the doctor was super nice. Couldn't have asked for better care.

One of the most needed and friendly Urgent Cares in the area! Friendly Staff from the moment you…read morewalk in to the moment you're seen! Busy at times but with service so good I can't blame them! Will only be coming here for my medical needs!

If you need to be seen urgently then this is not the place to go, they'll have you wait for hours…read morebefore you are checked in on.

The front office staff are kind, friendly and efficient. The wait times are typically shore and…read moremore than reasonable for an urgent care. At our recent visit, The closed mindedness of the Physician Assistant (Morgan) was beyond disappointing. I have experienced this every time.. The PAs know what they know, and that's all they want to know... They write the RX and that's the extent of their abilities... To top off this experience, Morgan didn't even return to the room to give the discharge instructions... she sent someone else in the room. Hmmm, unable to communicate with a mom who was a RN and is somewhat knowledgeable?? A very interesting experience......

As a retired RN, I was skeptical of seeing someone other than my PCP, but I was very impressed with…read morethe provider. In fact, I may look into ConvenientMD Primary Care when it opens.

Not Urgent or Caring. I brought my son (6) here because he had a bug stuck in his ear and had a…read moresmall amount of blood coming from his ear canal. But they don't know that, the receptionist never even asked. Her main concern was how we would pay because I didn't have our current insurance information but could get it from my wife later, I just needed my son to be checked out urgently. The receptionist does not care about WHY you're there. After 10 minutes of nothing and a clear message that they don't care, we left for Elliot. Luckily my son got the bug out on the way over because Elliot urgent care was closed. This place is a poor excuse of an urgent care facility.

On Mother's Day, 79 y/o mom was here for a sore foot that said she twisted or rolled. X-rays taken,…read moreshe's told the foot looks good, nothing wrong with her foot, no fracture, no arthritis, etc, just bruised. She was happy and proceed figure she would walk it off. We went out and celebrated Mother's Day. For the next three days she tries to lead a normal life, but it got worse, not better. Today she's in a foot brace as she just learned a bone in her foot was fractured. And the X-ray of Mother's Day showed the fracture. Completely incompetent hacks. NEVER go to this place.

Scott Underwood is a very kind, patient, creative physical therapist who listens well, shows great…read moreempathy, and knows how and when to turn the dial on the Care he provides to clients - from comforting to coaching to challenging. He got me back in action during a long and frustrating ACL recovery where PT at another clinic was not fitting my needs, emotionally or physically. I'm back to running and lifting and hardly ever think about my knee. but when I do, I'm armed with the knowledge of what to do to get things moving painlessly again! The location is great too but mostly the people, including Jenna at the front desk, and other PTs with whom I interacted -- Bruce and Brian especially! I really miss Scott as my PT and I was only bummed that he didn't drag out my recovery so I could keep coming back! :)

GSPT is THE place to go for all of your rehabilitation needs. Brian Verville has a superior,…read moreprofessional establishment that ALWAYS places you, the patient first and foremost. Physical Therapist Kelly, is simply amazing. She is caring and gentle, informative, and also willing and able to give you that extra "push" of tough love to keep you on track to improving your quality of life. Kelly and GSPT have literally made every aspect of my physical well-being, and in turn improved my mental and emotional balance. - Chip N. (Laconia, NH)