Thinking I needed a new computer I went to see Gabe for the first time. He checked things out and…read moredetermined a few minor problems causing my trouble and saved me from buying new!! Thanks Gabe!

Gabe might be a great repair guy, I have no idea - he's a total flake who seems incapable of…read morecommunicating. He doesn't respond to emails or text messages and doesn't keep regular hours, despite the 10am-6pm that he advertises. I tried months ago to get my MacBook repaired with him. I had an appointment nearby that ended around 10am when his shop supposedly opens (as per advertised hours). When I called to tell him I was on my way, he said he wasn't at the shop and told me he works by appointment only and that he works around whatever his client's hours are... After all that, he agreed to meet me so I could drop the computer off for a diagnostic. After looking at it, he told me I needed to purchase speakers, so I asked if I could have the speakers shipped directly to him. He said yes but that I couldn't have them sent to his shop due to construction. So I asked for an address where I could send them and he never responded. Due to his lack of response, I missed my window to order in time to receive them before Labor Day. I didn't want to be without my computer too long, so I asked if I could come the next day around 9am because I had another appointment in the area. He gave me massive attitude claiming all of a sudden that his hours are 10am-6pm despite having clearly told me before that he works around his clients' hours by appointment. At this point, I was thoroughly confused. I went to pick up my laptop and he met me in the parking lot, shoving it into my hands and practically sprinting back to his car. I asked how I should pay the diagnostic fee ($39) and he said I'd just pay it when I got the repair done. Okay whatever. I didn't have time to deal with the repair until 3 months later, especially since I'm almost never on that side of town. I tried emailing him to make arrangements for the repair again and lo and behold - no response. I'm not dealing with this guy anymore. I'm on vacation this week, so this is likely the only chance I'll have to get this repair taken care of for a good long while. So I just made an appointment with the Genius Bar. Really wish we had better options for Mac repairs around here but what can ya do... At least the Apple store knows how to communicate & makes it easy to make an appointment. Geez.

Brad has fixed my computers several times. Very knowledgeable and very reasonably priced with fast…read moreturnaround. Best computer tech around Toledo!

Brad updated all the systems in our office with zero downtime. He was fast, professional, and got…read moreeverything running smoothly. Excellent straightforward service.

I refuse to pay mileage to people to people who live in my area . I am a retired family doc & never…read morecharged milage for house calls !!

Very happy with the service! The repair was quick and reasonably priced. She also worked with me--…read morethe power jack on my laptop broke, and I intend to get a new computer in a couple months, so she kept that in mind and did a less expensive repair. A bonus is that if you go to her, you're supporting a local, woman-owned business!

Yesterday, I visited the Toledo, OH Franklin Park Mall Apple Store for the second time in…read moreapproximately two weeks. I have been there many times over the years with very positive experiences. The first recent visit two weeks ago was an attempt to update my mom's Apple Watch because fall detection was no longer working and the "automatic update" had not updated and I couldn't figure out how to manually update it. While everyone was nice during that visit, I was passed off to various staff members and ultimately needed to leave the store because the update was expected to take more than three hours and they would be closing before the very slow process could be completed. When I arrived home, I followed directions to continue the update process, but it was repeatedly unsuccessful. I decided it was time to buy my mom a new watch - the newest SE 40" face model- and not have to deal with trying to salvage a watch that was beyond its prime. I also decided to go to the Apple Store during the day on a weekday. Alissa was the team member assigned to me and she immediately took an interest in understanding why the fall detection feature was important. She was also very patient as we tried various passwords. It would have been a more stressful process without Alissa right there next to me with her understanding encouragement. Throughout this process of turning in the old watch (btw, received a credit of $55) and purchasing the new one, she never pressured me in any way. Alissa spent approximately one hour solely dedicated to getting the new watch set up, which included several calls to my mom to obtain a code that was generated to her phone at home). . Throughout it all, she was patient, helpful and good-natured. I left feeling that she cared about my experience and in setting up the cellular watch with ringtone and my mom's watch face preferences. Alissa is a very sincere, knowledgeable and dedicated team member who clearly takes pride in her ability to help others in her role at the Apple Store. Thank you Alissa! You're the best!!! P.S. The new SE watch also includes an extra fast charger along with a watch band.

I cannot believe how horribly the Franklin Park Apple Store handled my warranty replacement. Apple…read morewasted my time, money, and patience with their absurd policies and lack of customer care. I live an hour away, and my Apple HomePod failed after a few months. I took it into the store, where they confirmed it was covered under warranty. Great! Except they conveniently had "none in stock." I pointed to a stack of them on the shelf, but no, those were for sale, and Apple couldn't just swap one out. Instead, they had to order a warranty replacement--almost certainly a refurb--and have me return later. Fine. Annoying but okay. I asked if they could mail it to me since I live so far away, and of course, the answer was no. I had to come back in person with the defective unit. So I made the two-hour round trip home, waited, and then received an email telling me I had five days to pick up the replacement before it would be returned. I had to take time off work to drive another two hours round trip to swap my old one for the new one. I asked them at the store if everything was in the box. "Yes, everything is in the box," they said. Guess what? I get home, and THERE'S NO POWER CORD. Now I have a useless HomePod that I can't even plug in. I try calling the store and battling through Apple's awful automated system. When I finally reached a human, it was just an off-site answering service. They struggle to get the actual store to pick up. After holding for 15 minutes, I finally got someone from the store. First, they try to tell me the power cord must be there because "it doesn't come off." WRONG. The large HomePod's power cable DOES come off--the HomePod Mini doesn't. They don't believe me and have to check. When they finally admit I'm right, they offer two terrible choices: drive another two hours round trip to get the missing cord or have them mail it to me with no tracking, meaning if it gets lost, I'm out of luck. So now I have to decide whether to waste another $35 in gas and hours of my time or risk waiting another week and potentially never seeing my cord. This whole process was a joke. Apple does not care about its customers. They put the entire burden on me, costing me time and money to correct their mistakes. A multi-billion-dollar company can't figure out how to make warranty replacements easy. Apple turned This simple fix into an expensive, time-consuming nightmare. So disappointing.

I called the owner Joey one day because I needed a computer built. I just came into some money…read morewhere I had the ability to spend around $1500 and I told him straight up I needed to stay in that range...he didn't hesitate and responded back IMMEDIATELY. He was able to get me a quote for parts and labor, and let me know when he would have it done and that made me so happy.. I don't like to wait for orders online but he let me know he had some extra parts around that he was willing to throw into the deal.. and ultimately because I was so happy with his response time I was willing to pay him a little more. Since then I've been back to Joey and upgraded my machine with him and he even HELPED ME sell my old parts and replace them with the upgrades. He is extremely knowledgable, personable, we honestly spent more time talking and nerding out than anything. Great guy and does his thing well. I've even seen his setup first hand and I was impressed. Anyone reading this.. Go to him. World Class Computers is amazing.

I selected this business for some computing issues I was having, most notably a printer hook-up…read more And I needed some updating on my elderly desktop. I use Linux Ubuntu, not every business' cup of tea. Joey contacted me within a day of my email query and we agreed on a date very soon thereafter. I was absolutely delighted with his work. He was fast, efficient and fearless about updating and bringing the desktop up to speed and getting the printer to relate to it. All this and just a great guy as well. I highly recommend him on all counts!

I just purchased a bare-bones I7, Case and 32GB of ram from this company. They not only helped me…read moreset it all up and get it running but gave me some wonderful advice. They we're extremely helpful in the final set up. I spent about $1400 for the entire system plus added some scavenged parts from my old system and it is absolutely amazing. Thanks guys, you are wonderful.

I took a gaming computer in to see what part needed replaced. they charged me $80 just to take a…read morelook at it. I got a call 4 days later. they told me it was either the cpu or the mother board. they weren't sure which because they didn't have the proper parts to test it. said they found a motherboard which would be $250 so they could test it..... so they weren't able to figure out what was wrong until I paid $250 to pay for a part which might not have been the problem. the. proceeded to tell me it would be another 150 to get windows back on the computer. they are purely con artists.

Very good at what they do. Have always been very prompt. We have quite a bit of computers at our…read moreoffice and it seemed like the IT guy from a different company was always out and of course billing us for his time. We called Act and had them take a look at our infrastructure and in immediately made some changes that made a huge difference. Ever since we switched to using them we have been really happy and a lot less service calls

I have been impressed by Tim and his staff at every turn…read more Their effort in developing our new company website has far exceeded expectations and we are truly lucky to have found them. In addition to their hard work on the website, Razelle also offers IT repair services which we have used extensively. Finding such knowledge, expertise and enthusiasm in a local company is very rare. Razelle is one of Toledo's Gems and I would highly recommend them to anyone seeking web design or IT repair services.

Easy to schedule an appt. Reminders came to make sure we were still on for our meeting. Tim…read moreshowed up right on time and went to work fixing our problems. When I have any additional questions they have always been answered quickly and correctly. Their pricing is what should be charged for professional IT help. I have no issues using them again and will refer them to all of my friends.