This was my first time in an Apple Store actually purchasing a product…read more They greet you upon walking in and ask what you're looking for. They guide you to the right section and send a worker over to help you make decisions and walk you through the purchasing process. I was doing a phone trade in, hoping to get credit from my old iPhone 11 Pro in order to buy the iPhone 13. Because of one very minor scuff on the bottom right of my screen, it plummeted the value, which is ridiculous because they use these phones for PARTS, not resell the entire phone. Overall, the workers were nice and helpful, very informative! It's roomy in there and I had somewhere to go and wait while my phone transferred the data.

I had a need that I wanted to fill quickly in the store, but decided that I didn't want to deal…read morewith what was likely to be an enormous hassle so I ordered online just to do pick up. Even that was much harder than it needed to be. I was sent to a table for pick up at people were doing several different things. This including talking about returns and discussing their options and in general, not picking their stuff up and leaving. This resulted in a confusing wait without clear directions for the several people who were in line to pick things up. Of course, if you wanted to actually shop in the store, they made you wait in line outside the store due to capacity limits. They managed to bring out the worst of both online shopping and retail shopping. I don't like shipping expensive electronics, but maybe that would've been the better option.