I am so disgusted by the service I received. As someone who works for Apple since 2017, I'm blown…read moreaway by the treatment I received from a failed repair on parts in my phone. I have a iPhone 16 pro that can't receive calls, won't connect to Bluetooth and has issues connecting to WiFi. It's within warranty and I have Apple care. After they made my phone worst after the first repair I which I had to wait for the part, they tell me I have to wait for another part another 4-5 days, they don't have any warranty replacements in store and refuse to order one unless I wait the 4-5 and let them attempt to repair the phone again. I'm now almost two weeks without a phone and their best option for me to do a mail in express replacement charging me full price for my device 2k until I receive the replacement and send my non working device back before my funds are released.

I had a need that I wanted to fill quickly in the store, but decided that I didn't want to deal…read morewith what was likely to be an enormous hassle so I ordered online just to do pick up. Even that was much harder than it needed to be. I was sent to a table for pick up at people were doing several different things. This including talking about returns and discussing their options and in general, not picking their stuff up and leaving. This resulted in a confusing wait without clear directions for the several people who were in line to pick things up. Of course, if you wanted to actually shop in the store, they made you wait in line outside the store due to capacity limits. They managed to bring out the worst of both online shopping and retail shopping. I don't like shipping expensive electronics, but maybe that would've been the better option.