I went into Computer Gallery when I lived in High Wycombe because my laptop charger broke. I wanted them to fix it or to buy another one and when I was in there it started working again so they just said to bring it back if it started playing up again. The guy was nice and I did think at the time that he could have ripped me off by pretending to fix it or sell me another one, rather than just admitting that it had started working again! The shop itself is biggish and they sell computers and accessories. I think they are both new and second hand computers. read more

That review claiming its a great place is clearly posted by a friend of the owner in a desperate attempt to redeem themselves, Theyre rip off merchants and unfriendly, unhelpfull, and frankly the worst shop ive ever been in, On one occasion i asked how much to reinstall windows 7 on my laptop, now the guy didnt know im a tech head and know exactly what im doing with pc,z and tried to charge me an extra tenner just to click one single mouse button whilst reinstalling windows, "which was the option to save my previous files" hah hah , you shouldve seen his face when he realised an urbanite such as myself knew what he was doing!!! The shop on desborough is even worse and the guy sometimes works in the other store, hes rude,unhelpfull to a ridiculous degree. 85% of people i know all say the same , , i went in there today in fact and thought "oh no not this bloody guy", and made me feel like a thief because i had a grocery bag in one hand, despite me having 150 quid in my pocket!!!, truly its the most expensive unfriendly place ive ever been too, and when i lleft i happened to bump into a friend and he gave me a lift home, as we were driving he asked what i was doing in town and i explained i was looking for a wifi adapter card, when i told him where i went he responded with so much foul language about the place it was hilarious, , in wycombe if you have to get a pc repaired quickl;y id goto advanced pc soloutions, "sumtimes only mind you as its not a shop that stocks parts" His reinstallation fee was 25 quid, theres was 40 quid with an extra tenner to tick a check box whilst reinstalling, avoid them at all costs , theyre useless and even if you ask em to source a PC Part the say "no " For gods sake wycombites, never ever go there, if you need a part goto amazon, they also tried to charge crazy prices on theyre laptops, and most are a crap spec, 4th gen thinkpad for 899 , get real!!! when i asked why is it so much, the reply was "coz its got win 10 pro and is a buisness machine" little did he know i too owned a 4th gen thinkpad, that was an i7 whilst theres was an i5, and i got mine for 380!! now where peripherals are concerned theyre an utter joke, please dont use em , if i couldve given no stars i wouldve done, never will i go there to either shop again read more

Outstanding Customer Service combined with great patience resolving my issues. Highly recommended.

Left my laptop in white heart street shop with strict instructions to only do a diagnostic check on my laptop which they told me will be £25 and would take two days to do this. Went back two days later to find they had started dismantling my laptop and starting to repair it without my consent to do so. I told a different guy at the time only guy in the shop that I only agreed on the diagnostic check and they told me they would call me if there were any problems. He said that someone would give me a call back to give me a quote the same day. The next day my boyfriend went in to check on my laptop as still no call and ask how much the quote would be they told him it would be £145, and they would give me a call the same day. Once again, no call was received 3 days later I went back to find that the guy was going ahead and fixing my laptop without my consent and when I told him that it's too expensive and I only wanted to have the £25 diagnostic fee he became very rude and told me he had already started to fix it. I demanded that he unfix my laptop and that I would be picking it up the next day. To what it looked like they saw the perfect opportunity to take advantage on the fact that it was a large sum of money they would make by fixing it and that they would go ahead and fix it anyway in the hope I would just pay. Just received my laptop back to find it doesn't even work at all and is worse of than when I left it! I would not recommend sending your laptop into White heart street at all completely unprofessional and disorganised. Fuming! read more