Great care team; everyone listened to what I had to say about managing my long-term chronic pain…read more Unfortunately, after only one office, it turned out the practice wasn't really in my insurer's network, so I had to move on. Drat!

This place is doing accchs scams. Kicked me off pain meds because "I don't want to get better" I'm…read morepermanently disabled, and this doctor JUST diagnosed me with scoliosis and then didn't even talk about my X-rays, decided to kick me off pain meds instead. Because I no longer have accchs. They are able to bill accchs $677 for every visit, but now that I pay cash they only make $179 per visit. They forgot to send in my drug tests multiple times! I knew I'd report them to the state board and accchs months ago. I've been talking about all the sketchy shit to my mom and disabled friend for months. So I knew I was going to report them from the start. I am apart of the reason the fbi shut down a ton of sober living homes for human trafficking and double billing. I hate when people break the law and don't follow rules! I'm autistic it's hard to ignore. It's very easy to see when an accchs scam is happening and I felt it happening the second he gave me 10mg oxycodone without starting me on 5mg first. And then he kept letting my pee tests expire and not send to lab. Today the doctor says he is cutting me off pain meds because they don't feel comfortable prescribing them long term. I asked them if I broke the pain contract, they said no. I later get an email saying I'm permanently discharged because I broke The pain contract. They kicked me out of their practice because I am self pay. Discrimination. They're also not billing using correct address' and he's practicing in multiple states with multiple address. I talked to my pharmacist right away and told them everything I experienced and they told me YES this doctor is doing illegal shit. 1/26/26 they said I no longer need to do drug tests to receive my meds, that's illegal. My pharmacist is helping me with filing the report to accchs and the state board. Oh yeah he also gave me a 14 day supply of meds but wrote on the bottle it was a 7 day supply of meds. So I felt like he was trying to trick me or something. I'm not a drug addict so I use my meds properly and this little weird shit he did, did not affect me, I never took more than I was supposed to. But prescribing meds wrong on purpose is illegal as well, malpractice. I've been on prescribed controlled substances since I was 8 years old, I am well aware of how it all works. I've been permanently disabled for 12 years also. And then he tried to get me to do as many x rays as possible before my insurance cut off. He found scoliosis and then cancelled me as a patient immediately. Why would someone do that? He wouldn't even discuss my imagining he ordered. He made me pay $179 to get discharged today. So yeah I knew immediately the second he prescribed meds wrong and gave me 10mg oxycodone right away that he was crooked and I WAS FUCKING RIGHT!!!! If you ever feel weird at pain mgmt ask the pharmacist about it. They can definitely reassure you if you experienced something illegal. Other than that, while I was being prescribed oxycodone for a few months, the appointments were fast and scheduled normally. Just nothing the doctor ever did was normal. Letting my pee tests expire multiple times, writing wrong medication information. Accchs would only allow a 7 day RX and he gave me 14 days and put 7 days on the bottle, so that's called LYING. Lying about how much you're prescribing. All I see is red flags at this place.

liz and caitlin are awesome.. the company specifically office at metro don't waste your time going…read moreanywhere close to this company advanced pain management is a horrendous place! twice now they've cancelled my appointment with no notice. i took the day off as well as my driver and when i got there they didnt see me. and i drove to different offices in the valley to fit to their schedule so is not just the office down the street we have to drive 40 minutes to get there. i was 10 minutes after the time they wanted me there which i wasn't even aware i had to they never told me. they keep calling an old old number even though ive updated my number with them several times, they couldn't even call me to inform me i had to be there 30 mins before and in the confirmation email doesnt state anywhere i had to be there 30 mins before but i was 20 minutes before my scheduled appointment. the manager was very unprofessional doctor didnt even take the time to talk to me. my appt was 1245 i got there 1225. no where did it state for me to be there 30 minutes before i even have my confirmation email. dont waste your time. find another doctor that can help you..is sad because us as patients take the day off work and our driver too we loose that money and to the staff means nothing. is very stressful because you already dealing with pain and then this happens..

We saw kaitlyn today and wow she is amazing! You guys as…read morealways have a incredible team of caring professionals! If you are truly in pain and are truly open to different avenues to relive the pain look no further ! They actually care and will provide a detailed care plan to get you relief ! Thank you to the team and especially kaitlyn the nurse practitioner for seeing my wife and helping today !

Dr. Goel has been great so far. I have gone to her for work on my spine and my head. Unfortunately,…read moreeveryone who comes to see her is in a crap ton of pain, so it's not fun appointments, but she makes it a lot better. I've had about 4 procedures done with her and I have to say she and this office are the most efficient doctor's office I have ever been to. I show up ahead of time for my scheduled appointment and the office staff is already calling me back at the time of my scheduled appointment. That is unheard of. You are usually waiting for about 30 minutes to an hour before you even see the doctor, after your scheduled appointment time. WOW! What a difference. Each appointment and procedure went off without a hitch. She communicates very well and was very knowledgeable about my pain, where it was radiating, and what procedures would be best to help me find the maximum comfort for all my diagnoses. The facility is clean, all the nurses are kinda, the only thing we had an issue with every time was finding a deep and big enough vein for my IV. Each time they had to call the big dog RN nurse, to place my IV. Sorry everyone, my veins stink lol! Other than that, things really did go well. Each procedure was a bit painful because I was awake but it was bearable. I am about 2 months post-op from my last procedure and things are still healing. The pain has definitely gotten better, it takes a while to heal, but I am optimistic that things will continue on the up and up. Thank you for being so attentive and treating me like family. Not once did I ever feel like just another patient, just another number through the door. Excited for my follow-up after the beginning of the year to see how things are healing. I will continue to see Dr. Goel as long as needed! Thank you for all that you do!

Don't waste your time. My first impression of this office and Dr. Goel is very pretentious. Aside…read morefrom the billing staff, no one in this office is polite, friendly, or caring. It's very clear that Dr. Goel is ONLY about money, not the care of her patients. I needed a procedure and needed time to come up with the money (since she refuses to allow payments), so when I finally had the money, I called to schedule and they wanted me to come back for ANOTHER consultation (so we are stating over even though NOTHING has changed), and at that, it would be 2 weeks before I could even get that new consultation. What a waste of my time, but hey, she'd be able to collect on another visit! Overall - very dry, sterile environment and I would not recommend.

My primary care physician gave me a referral for pain management for my back pain and diabetic…read moreneuropathy he recommended Elite Pain and Spine Institute. I must say that my previous encounters with pain management have always left me feeling uncomfortable and uncertain about getting help for my problems, but Dr. Ankit Patel's staff was so friendly and welcoming that I immediately felt at ease. His physicians assist took a detailed medical history of my pain and information on x-rays and imaging that I may have had. We discussed my current medications and the reason for my visit, and that the doctor would be in shortly to review my information. Dr. Patel was also very friendly and patient he listened to my pain issues and offered viable solutions and a treatment plan going forward. In my case, I it left me feeling good about my decision to seek help. So, if you are in need of help for your type of pain , I recommend Dr. Patel's practice please support them.

Dr Patel is the best pain management Doctor in Arizona.Always professional and caring.I recommend…read morehim to anyone suffering from pain and looking for positive results.

Great doctor. After a few surgeries and years of continuous physical therapy, I was in great shape…read morebut was still in pain. Checked in with ortho doc and he said there were no problems with the hip. Doctors always wanted to address it as sciatica but back surgery didn't resolve it either. I had been seeing Dr. V at other doctors' request for injections. Finally I asked him to try diagnosing my issue. He determined that it was Cluneal Nerve damage and addressed it right away. He gave me a couple of options to choose from which is always a good thing. I am pain free (a couple of minor issues here and there) without any pain meds. He's the best!

I am so heartened after my initial consult with Dr Viswanath. I have diffuse, often inexplicable…read morepain and he was the first physician (after many) who actually believed what I was telling him. Dr V was kind and thoughtful in his assessment and I felt completely validated for the first time in a long time. If you seek a qualified, generous and personable pain management physician, the staff and physicians at Valley Pain Consultants are an excellent resource.

Been about a month after my surgery and I haven't been able to contact or pay my Anesthesiology…read morebill processed by my insurance. A bit worried here as calling them leads to a dead phone number that automatically hangs up and the website linked on Google and Yelp leads me to an inactive site that tries to install some scammy-looking apps. Called my hospital, Banner Health and my ENT and nobody knows how to reach these guys. Sad because my anesthesiologist was pretty friendly and knowledgeable but the billing support and communication needs to be way better. Update: Did some digging and found out they use a 3rd party called Envision Physician Services though I still can't reach anyone or see my bill. (Finally reached someone using the number Katie linked below. Resharing just in case) Their billing department number is 888-233-8826 Their website is: valley.md

Worst customer service ever nobody answers and they send you to collections with out sending you a…read morebill first

I unfortunately was not given the opportunity to experience the care at this facility due to the…read morerude interaction with the scheduler working 5/14/26 around 10am. As a healthcare worker, I appreciate listening to what my patients say and trying to offer them the same care/experience/ respect I would expect. I asked specifically by voicemail for a callback on a specific number to discuss the appointment. The scheduler decided to call back a different number( which thankfully I still was present for to take) When I asked if the vm I left was fully listened to and why the number I specifically listed wasn't used, the scheduler could not give an answer. Instead of trying to correct the situation, she decided to hang up and end the call. Very professional. I'm sure the PT I was intending to see was great. The facility was recommended by my MD, yet I will never know as this individual scheduler ruined this opportunity. I would hope the administration of the establishment would consider who they are using to interact with new patients to prevent this from happening to someone else. I currently do not recommend this facility.

This place is amazing! Very clean nice gym, all of the PT's are awesome but if you can choose a…read morephysical therapist choose SABRINA (I forget Her last name) but she is AMAZING literally the BEST. She is extremely dedicated to your overall well-being and healing and genuinely puts a lot of time, effort, and thought into your plan, exercises, and stretches. She knows what she's talking about and had a TON of experience too. She is genuinely passionate about her work and you can tell she loves her job. If somethings too easy or not working for you she will provide you with so many other options. Sabrina you are an Angel, and she will help you recover like none other!

My God. This place is horrible. Sandy Gallo NP, was my provider at this facility. By far she is the…read morebest Practitioner for pain that I have ever seen. Compassionate, empathetic and understanding. So here goes my reasoning for the 1 star review as I am unable to give negative stars: 1. You have a better chance of being struck by lightning than getting someone on the phone. 2. Your medical records will never be received when sent here. 3. I have PPO medical insurance and don't need a referral to go anywhere. However, I was rudely told several times i needed one. I did as I was asked while my insurance and primary care provider did not understand why and thought it to be foolish. 4. When Sandy Gallo left this practice and I asked where she went so I could follow her, I was told they had no idea and that she just randomly left. THIS WAS NOT THE CASE. I FOUND HER. I have never come across a place that openly and directly attempts to discredit another medical Practioner. 5. Martha at the front desk was amazing at helping me schedule appointments. This is a plus. THE ONLY ONE. 6. The staff is full of the most disgruntled employees ever. They are slow. Very slow. 3 out of 4 appointments I was forced to wait with no answer as to how much longer I would have to wait. When I say wait, it isn't like 30 mins extra. When I say wait, I'm speaking of several HOURS more. I had my 2 year old with me and that is probably my fault, but she was losing her patients, haha. My first appointment was a 3 1/2 hour wait. UNACCEPTABLE. 7. My wife called, WHO IS DEFINITELY ON MY HIPPA FORM AS AN AUTHORIZED PERSON TO ASK ABOUT MY STATUS AND FURTHER HAS full access to my record. My wife asked for my medical records and she was told in a highly rude and unprofessional manner by Maria (front desk), that she was not on my release of information list. I live 26 miles away. That's how much I love seeing NP SANDY GALLO. Additionally I was told that I needed to come in person, fill out a new form, and that it would take 3 weeks or longer to receive my records. The following is the actual rules about medical records: CFR, Which is the Administrative Committee of the Federal Register, rule of law regarding what I previously mentioned is as follows: (note: I am not an attorney, but I am excellent in research and finding rules and laws) ----------------------------------------- Title 45: Public Welfare  PART 164--SECURITY AND PRIVACY  Subpart E--Privacy of Individually Identifiable Health Information §164.506   Uses and disclosures to carry out treatment, payment, or health care operations. (c) Implementation specifications: Treatment, payment, or health care operations. (1) A covered entity may use or disclose protected health information for its own treatment, payment, or health care operations. (2) A covered entity may disclose protected health information for treatment activities of a health care provider. Here is the link to the information: https://www.ecfr.gov/cgi-bin/text-idx?SID=7a76846e7aa7284ba0e5cb99dcdea8c4&mc=true&node=se45.1.164_1506&rgn=div8 ----------------------------------------- Now, to quickly summarize, they lied. They could have disclosed the information to the new office and not violated any laws. When they told my wife that they could not do anything unless I came in, she asked the records to be faxed to the new office i was planning to attend. IMPORTANT!!!! SANDY GALLO IS NOW AT THE FOLLOWING LOCATION!!! One Health Medical System Urgent Care 901 E Jefferson St, Phoenix, AZ 85034 (602) 833-3199 https://g.co/kgs/iN9SiW I encourage you all who were a patient of Sandy Gallo to call your insurance company to let them know where Sandy is now and should you feel the way I do, please let them know. It is real easy and is mostly easy to in very few steps. I was previously and work comp insurance adjuster and flagged plenty of shady or fly by night types of medical practices and very often those providers and practices were dealt with accordingly. It is very important to speak your mind. There are many more of you out there. Make your voices heard so that something may be done. I will end this review here. If i were to actually write done everything I experienced for nearly half a year, I would be writing this review for weeks. Feel free to reach out to me should you have any questions regarding my experience with this horrible facility. I implore you all, DO NOT GO HERE. Thank you for taking the time to read my experience.

I was a patient at both the pain clinic and the primary practice. I had providers who were…read moregenuinely caring and good at the practice of medicine. The other staff however, were consistently horrible. The support staff was always rude and committed several HIPAA violations every single time I was there. The person at the front desk loudly called insurance carriers, announcing the date of birth, full names and addresses of the patients in the waiting room. We all would sit there and listen to her. On several occasions I brought it to the office managers' attention, however, nothing was ever done. Their very low standards are represented in their Yelp profile. The website is a bad link and the CEO's bio was clearly not proofed for errors. Don't trust your health to someone who can't even copy and paste their own website's link adequately. I no longer receive treatment from these facilities, as the providers I grew to love have now discontinued their employment there. Without those providers, it is not worth it to frequent those facilities. There were some pretty funny moments of possible malpractice; once a nurse practitioner told me that she was quite perplexed as to my diagnosis of a yeast infection, because only promiscuous women with multiple partners got yeast infections and since I was not sexually active, I should not have a yeast infection. Not only is she immensely mistaken, but she also failed to realize that a side effect of the antibiotics she prescribed is yeast infection. Don't go to a health care provider in which their combined knowledge of medicine is less than that of which you learned in high school health class.

I love Dr Linda Austin. I feel like I matter to her. She carefully listens to what I have to say…read moreand I never feel rushed.

I love Dr. Austin, ive been seening her for almost 30 yrs. Shes been a amazing Dr. and a great…read morefriend. So sadly i just learned shes retiring in November broke my heart. Will miss her and Flora.