Horrific
Unfortunately there are so many things wrong with this place, I will give you the highlights only.
The admit nurse spent a total of 15 minutes checking in my severely disabled daughter who has cerebral palsy, a million meds, treatments and instructions. The nurse promised to meet me again two days later but didn't show up at the facility, phone me or email me. Never heard from her until 10 days later when my daughter was to be discharged, unbelievable...I wrote detailed instructions in a notebook of my daughters feeding and medication schedule to be by my daughters side for all the nurses and caregivers to see and follow. The above admit nurse tore the pages out, didn't photocopy them and left for the weekend with very little information on my daughters doctors orders in their system.
The supervisor of nurses asked me to come in on Saturday and Sunday to educate their staff, I was more than happy to do this but quickly realized no one else was going to do it at their facility, unbelievable.....
The physical therapist team leader was an immature boy and has no business in this position, he said he wasn't going to work on any range of motion, stretching or related PT for my daughters 10 day stay because he didn't have doctors orders! I said to him if you needed doctors orders you should of told me, I would have gotten them. ( this is the first skilled nursing facility my daughter has ever stayed in in her 26 years) This guy was at my house along with the clinical director and other administrator, he didn't utter a word nor did the others regarding this, unbelievable....
The worst thing, the powers to be ordered around the clock Ativan to keep my daughter sedated and not have to spend time with her and her needs and her care. These people assured me they would take excellent care of her, they didn't.
Unbelievable....
My daughter was high as a kite with greasy dirty hair with dandruff on her eyebrows when I picked her up , I'm so mad and sick to my stomach.
Never ever send a loved one here. read more