I was a patient for over 2 years. They violated my privacy rights by sharing my personal medical information with an individual who was not authorized to see it. They showed no urgency in fixing the problem, treated me like a second-class citizen when I dared to question them and ask for an explanation. Beware this place and how it operates. My experiences here have contributed a great deal to the traumatic stress I feel when even contemplating therapy. read more

This is the worst therapy clinic I have ever in my life been too. Dr. Jonathan Fricke is a horrible doctor and never follows up and on top of this, I have been grossly overcharged for a 45-minute prescription meeting to the sum of $300 which is so disgusting for someone needing medical and mental health to have to pay this much money for not even therapy, just writing a script. The billing department even in this pandemic is constantly texting me to pay up when the world is suffering from COVID 19 and jobs are being lost. I find this group the worst and their billing department NETA, Inc a bunch of vile and disgusting money chasing jerks. Its people like this that gives health and mental care a bad name. read more

Total bait and switch. They advertise that they accept our insurance plan but as we were setting up our first appointment were told that they were only accepting patients who would pay out of pocket, they were not taking any new insurance patients. But of course we could make an appointment as long as we were private pay customers. They see $$$ first and the patient second. Don't expect them to work for free but they have agreed to accept various insurance plans and then promote them on their website. Don't try to bamboozle people who are in need of mental health service read more

These are possibly the worst people I've ever dealt with all they do is tell health and you can never speak to the same nurse every appointment oh and by the way none of the are actual doctors and as far as there case management goes if VAL DOSENT LIKE YOU YOU WILL BE LUCKY IF SHE APPOINTS A MIGIT TO YOU CASE SHE CARES FOR NO ONE BUT HER SELF please if you have other options do not go here they will mess with your mind read more

Not the best service for medication management for anxiety. Prescribes medications too fast and too often.

One of the worst front desk in the planet. She was laughing at me and making fun of my accent.

The admins / office staff here are disrespectful & an absolute nightmare to deal with. On multiple occasions I've had to wait 2-4 WEEKS to get a response to several of my emails sent in a row due to no replies & voicemails. They will incorrectly bill you, yet will make no effort to fix their accounting errors or answer any questions at all -- this has happened to me on multiple, separate occasions & I should've left the practice the first time. Seriously do not come here -- you'll get yourself into an avoidable disgusting mess of unanswered email threads & calls with collections. read more

Very disappointed with the care I received from Dr. Lepoutre. She seemed to forget why I had started seeing her and brushed off many of my concerns about side effects. After filling a prescription twice for a medication I have had for 12 years and that works for me, she refused a third refill (I used a 30 day supply over 90 days each time) because she 'doesn't believe in that medication' (I was not informed of this when I started seeing her). When I tried to bring up my concerns and calmly discuss them, she reacted angrily and told me I would be better off finding a new doctor. I did not feel that her response was appropriate for a mental health professional and this was by far the worst experience I've ever had with a psychiatrist. read more

AVOID this business - they engage in deceptive billing practices - they refuse to provide any information about services or billing. AVOID AVOID AVOID! read more

Please do not go here. They scheduled me for an appointment at 7:30 a.m. and sent me reminders/confirmations of that time via both email and voicemail. I showed up at the time of my appointment, only to find out that they don't actually open until 8:00 a.m. No one was in the office. I called twice to ask for an explanation and left a message asking them to call me back, and no one returned my call. I called again a few days later in an attempt to reschedule my appointment, but still never received a call back. (Side note: I had previously gone to this office several times for appointments, so I know that I had the correct phone number and email address. That wasn't the issue.) I wasted time, money, and emotional energy getting to an appointment that the doctor never showed up for, and was given no explanation of why. This would be annoying and problematic for any type of doctor, but for a mental health doctor, this is honestly dangerous. Heaven forbid I happened to be suicidal when this happened... My sick depression-brain would automatically think, "Wow, even my psychiatrist doesn't care enough about me to keep an appointment. I should go die." Seriously, this place is not worth it. Go somewhere with people who prioritize your well-being. read more

Horrible experience! Although Dr. Nene was recommended to me by my son's pediatrician, I was very disappointed with the practice. All Dr. Nene cares about is money and overbilling his patients, he does not care about their wellbeing. Their billing department is an absolute mess. They are sending me bills for services I have already paid. I even had my insurance company call them because of billing issues. When the agent from Aetna called them, they never returned her calls. read more

I have been seeing Christina Jones NP and Bill Connors. They both have been wonderful to work with. Christina goes above and beyond to make sure her patients are getting the best service possible. It took a little while to get into therapy. Christina was really good at following up and updating me on the status of getting in to therapy. I feel like she takes the time to hear her patients out and comes up with appropriate treatment plans for their conditions. Mr. Connors has been nothing but the best. I enjoy talking to him. He does not make it feel like you are just a patient he wants to get in and out. He sits there and gets to know you as a person and is very personable. I feel comfortable opening up to him because he has a friendly/ safe personality. Ive seen three different psychiatrists/therapists in the past, by far this office has been the best. They are attentive, responsive, kind, professional and just overall the best! read more

I have had a very frustrating time trying to reach this organization. About 4 months ago, I first started calling - the office is nearby and that's a priority for me right now. It took 3 months of calls and messages to get through to the front desk. My messages were never returned. About a month ago, I finally reached someone. She said she'd pass my name to a therapist with availability and that I'd receive a call within 24 hours. I did not. A week later, I called back and reached the same person. She remembered me and apologized. She put my info in their system and told me again I'd receive a call within 24 hours from a therapist who had availability (she gave me her name). I did not. Another week later, I finally got a call from the therapist. I didn't answer because I didn't recognize the number, but I returned the call within 2 hours (and was within business hours). I left a message on that therapist's direct line, whose message said she returned all calls within 24 hours. It wasn't until 5 days later that she called back - only to tell me that she's now running a waitlist! And that if I wanted "to see a therapist sooner rather than later" I should call the front desk. Fortunately, I was able to make an appointment with a different provider. I was following up with this organization because the location is so convenient, but they have made it so difficult that it feels inconsiderate and disrespectful. I share this in the hopes that my experience will make things easier and smoother in the future for others in search of care. read more

Will charge you for missed appointments even when they admit their system did not send out reminders you signed up for. Calling to get prescriptions filled is a horrible process. Wrong drugs will be called in I have currently run out of my daily medication because my doctor for some reason called the wrong refill in when she knows I take it daily. Make you come in monthly to get paper refills. Called in wrong quantities of my medication so I run out early. Phone lines always busy. Always looking for ways to charge patients extra with fees. read more

This place is an absolute mess. The first doctor I saw only put me in her calendar until she could book more adolescent clients then sent me to another person there. I had one appointment with that doctor before she quit. I scheduled with another doctor, the day of my appointment she had an emergency, rescheduled. Then the day of my appointment I found out she also quit. I did not receive a call about it. They can't seem to keep providers and when they do they are terrible. read more

Excellent staff. Very responsive. Take time with your appointment. Telehealth is a bonus.

We have had a good experience with this practice over the past year. I appreciate that they take insurance, they have always gotten prescriptions right, they have sent reminders, and they return calls. They have also been good with my daughter, who has PANS, something many psychological/psychiatric providers don't understand at all. read more