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    Complete Tile Collection

    3.6 (45 reviews)
    Closed 10:00 am - 6:30 pm

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    As you can see from my previous reviews, I generally won't review something non-culinary related unless it actually was worth my time. I stopped in here with a friend as I was tipped off that this place has some unique options I may not be able to find elsewhere. I've stumbled past it a million times over the past few years after happy hour when I used to work in Union Square. They were always closed, and it was always dim inside, but it looked like a nice spot in my drunken state. So in a sober state, with an actual purpose we entered the showroom. I was a bit taken as to how vibrant the showroom was as I have only seen it from outside at night... not at 100%. I'll admit when I first walked in I was a bit confused as there are samples everywhere but the ceiling. They'd probably stick them up there, but in NYC you can never be to careful to avoid lawsuits. No samples on ceiling...good call on their behalf. My friend was looking for a kitchen back splash, a bathroom floor and possible something for a waterfall which I've been trying to convince her she needs. Right when you walk in it's like a color wheel of subway tile on the right. On the left they had bathroom tile, then it transitions into counter tops, then bathroom or at least that's how I interpreted it. Being an efficiency freak, I really appreciate how everything is laid out and how you can remove samples from the wall and match them up to whatever the hell you want. A lot of showrooms have rack displays which are really hard to deal with. For one you can't get the light to hit the tile correctly, and the sample is always huge and annoying to carry a few at a time, if it can even be removed at all. It was nice to be able to pull a few off the wall and walk around. Since my friend was only looking for a back splash, we found a similar sample to her counter top and walked around with it. The samples also have serial numbers and sizing on the back so you can see what other options in that color are available. Very efficient and we were able to get what we wanted done in half the time. More time for booze=points for this place. I enjoy places like this where I can do what I want with a selection of this magnitude. Reminds me of Hockey Monkey in Jersey which is what I consider hockey equipment heaven. This place is kind of like Tile heaven, well at least in NYC and in it's given space constraints. If I like a place I occasionally chirp the bad reviews. There was a previous review about not getting approached immediately. Fortunately for me I don't need a babysitter, nor do I enjoys sales people up my ass, at least before lube is applied. However, someone did come up to us after a minute or so and just said that if we need any help she's be glad to assist when we were ready. D-squared. Either a fool or just D-bag. His face has Amber-Alert written all over it. This place is expensive according to him. Probably reviewed the sky as being too blue at some point. Look where it is. It's on the ground floor of 15th and 6th. Was he expecting this to be The Tile Depot Wholesale Superstore in bumblefcuk USA? Anyhow, this place is more than legit as long as you are reasonable and set realistic expectations. We got what we needed here and I will return again when the time arises. Definitely a Complete collection, there is tile all over the dame place in here, literally.

    My beautiful bathroom shower with a nice accented soap dish!

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    Unfriendliest place. Unwilling to even speak with a customer if they suspect you are not spending a fortune.

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    Page 1 of 2

    Ask the Community - Complete Tile Collection

    Review Highlights - Complete Tile Collection

    Our designer, Penny Pampoukidis, was really great!

    Mentioned in 2 reviews

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    I had an outstanding sales person, Laila Padilla, assist me with the purchase of beautiful bathroom…read moretiles. Laila was knowledgeable, professional, patient and personable. She was extremely responsive to any questions that I had and ensured the accuracy of my order was processed in a timely manner. I highly recommend Laila Padilla.

    From my experience in the Flatiron showroom to the delivery of the tile to the customer service…read moreafterwards was nothing short of HORRENDOUS. Made an appointment, started 20 min late. Salesperson (Laila P) was late, was so frazzled and disconnected she provided zero guidance when looking at tile. I think I knew more about the product than she did. Follow up emails to her about tile questions were 100% incorrect ("our tiles are ceramic, non-porous tiles. They are NOT natural stone."). That is UNTRUE!!! Delivery was a joke. Per contract, delivery was with a pallet jack. They arrived with an enormous forklift that could not get down my street (or any NYC street). See image. Dropped it 150 ft from my home. Had to carry 1,350 pounds of tile 150 ft into my apartment. Customer service after that was short and rude (Sedina O). Contested delivery fee with credit card and won. Finally tried to return tiles and they refused because I reached out to them 46 days after delivery (policy is 45 days). Really??!! Go somewhere else where you can buy the same tile for less money. They charge extra so they can pay for their MASSIVE showrooms all over the world. The sales people there are useless. Good luck getting any support from corporate. They are non existent.

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    From start to finish, NYKB did a fantastic job on my bathroom remodel. Katelynn, the Designer,…read morehelped craft our vision and found products that brought it to reality. During the demolition and construction phases, Michael, the Project Manager, ensured that all work was done, or even redone, to the highest standards. The crew was polite, accommodating and kept the apartment clean. Despite some delays and unexpected costs, NYKB was always respectful and tried their best. They have been very responsive to any issues that arose post-completion. I would be happy to have NYKB as a partner on any future remodels.

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    The crew is nice but the person who handles their email account needs to work on his/her customer…read moreservice skills. Communication will be difficult if you decide to work with this company. Sometimes they're reasonable and nice. Other times I think they're completely crazy. They accused me of "making things up perhaps to get money. ... Please don't not start unnecessary drama and trouble."

    Four years after my initial review, Wendy from NY Rainbow finally got around to emailing me,…read moreberating me and asking me to take down my initial two-star review. Her comment posted to my previous Yelp review gives you an idea as to the type of people you can expect to work with over at NY Rainbow. As posted back in 2013 (and as I reminded Wendy) my Yelp review is an accurate recap of my experience wth NY Rainbow. Nowhere in my review did not indicate that I was a customer or that any money exchanged hands. Everything that's there is an accurate summary of my grueling experience with NY Rainbow. Emails and phone calls are the cost of doing business. As I told Kris and Wendy previously, I was on vacation (personal time) during most of my correspondence with them, so my time was as valuable (and arguably more valuable) than theirs. I made the scope of work known and very clear from the get go and I admitted FROM THE START it was a smaller project. If they didn't want to take on my smaller project, they should have said so at the start and saved everyone the time and frustration.

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    Complete Tile Collection - kitchenandbath - Updated June 2026

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