A few learning curve issues hopefully have been worked out.
RESPONSIVE
Friendly
Workmanship
Value:
A few issues I hope are resolved:
1) Mason and his friend (who was in high school last fall) were the onsite work.
There were days they waiting to come work until after school, which left them onsite only a few hours each night.
I didn't know that was the Olán until after it had occurred which extended the remediation out days. It would e a problem in a vacant space, b it u had displaced tenants until work was done.
Then a day where someone got sick so they were only onsite a few hours. Nothing can be done about that & they communicated the situation to me, which was appreciated.
THE PROBLEM: I was billed for each mobilization. So -day of work done over 4 days' and they billed me to mob/demon each 2-3 hour day of work.
I told Mason when he told me they were sour king after school hours that it wasn't my problem that he wasn't working 8-12 hours at a crack and it shouldn't cost me the extra trips, b it I was billed for them. And management (mike & nikole) justified billing me extra non-onsite worked hours, by saying they didn't bill me for XYZ b/c they were new at the time so it all even out.
Well.... sorry they hd a learning curve but you eat the cost of you form bill for XYZ you don't Uber bill the client in other area to 'make up for it'.
2) I didn't get invoiced for months.
3) FALSE STATEMENT: they told me that whatever the insurance paid out I had to pay them; which isn't true.
My insurance agent made it very clear I hire and manage whatever contract I want. I am invoiced and I pay the contractor.
The insurance company paid me why they felt the claim cost would be. I approve the invoices and pay who I hire based on their bid.
4) I had to get Complete Restoration to come back out with fans a second time as they left when the crawl space dirt was still wet. They did come back out but not they day they said, but 3-4 days later.
5) I asked Complete Restoration to spray bleach water on some beams when they were in the crawl space, a few minutes of work. They did, but later told me (when they were justifying billing the extra hours) that they didn't bill me for 'mold remediation' and they could have.
I worried for a Mold remediation company and am fully aware of what a full remediation entails. The few minutes of work done while they were already in the crawl space, does not justify trying to string arm a client with a statement about what they could have charged... when they said spraying beach water while they were in the crawl was no problem.
6) I did have to call most days to get job status updates, to find out what work was done and what hour were worked, when they'd be back etc...
I asked Mason to better communicate with me those things and he started to, which was appreciated.
Overall I'd use this company again and recommended them, HOWEVER:
-KEEP TRACK OF HOURS WORKED,
-be sure to get pricing up front,
-be sure to know when they are going to work,
- be sure they invoice you directly,
-communicate with your insurance company so you know why is true, what you have to pay for, who you pay and how the process works so you aren't manipulated. read more
