The visit to this so-called "Complete" Animal Vet Hospital resulted in a never-ending nightmare and suffering for our dog, who was left to die and live in agony. Kelly Holding removed nearly the entire dog's soft palate, which resulted in aspiration pneumonia, chronic rhinitis, nasal turbinate bone loss, regurgitating, and inability to eat or drink normally allowing food to enter the nasal cavity and lungs. Holding lacked the skills, education, experience, and training to perform this type of surgery that's performed by the specialist only. I called this vet hospital in advance to ask if they performed a staphylectomy ( soft palate resection surgery) procedure to which they replied they did. This was something they also advertised on the website. Holding covered this up by underreporting the amount she removed from the soft palate, as she realized that the surgery went terribly wrong. In one set of records, she wrote that 1/4 of an inch was removed and her other record stated that 1/2 of an inch was removed. However, it turned out both of her records were inaccurate after an independent expert reviewed the records and came to the conclusion that nearly the entire soft palate got removed during this horrific procedure leaving only 1-2mm of the soft palate tissue remaining as indicated in the medical records written by the specialists, who tried to correct this unskillful and sloppy surgery, and took all measures to save our dog's life.
What have you been thinking by proceeding with surgery that you are not qualified for removing nearly the entire soft palate, and then misrepresenting the facts? The three lower teeth were also removed during this surgery and they attempted to charge us for this. Holding then came up with an explanation that the lower incisors fell out during surgery and the term "extraction" was used mistakenly. We later learned that she altered this statement in the medical records stating that this type of discussion occurred before the procedure and she warned us that teeth might fall out. Holding then also proceeded to lie even further stating that she referred us to a board-certified surgeon, but it was declined. If you knew that this type of surgery needs to be performed by a specialist only then why did you proceed? Your own distortion doesn't add up.
The owner with his fake compassion also misinformed us that the dog's condition wasn't caused by surgery assisting in the concealment of the facts. You should not have allowed untrained employees to perform surgeries that only a specialist can perform in the first place! You can't expect much from employees of this place if the owner himself supports this type of behavior. The lack of compassion and lack of any part of responsibility is atrocious.
They left our dog to die. If the reconstructive surgery to lengthen the soft palate hadn't been performed, the dog would eventually die from aspiration pneumonia. Our dog had two reconstructive surgeries and a bunch of diagnostic tests done. It will never be the same dog as before after this horrible surgery and it has been left with permanent health injuries. Our dog can't even eat normally because nearly the entire soft palate was removed leaving barely anything from the soft tissue leading to abnormal throat and esophagus muscle control. Their reckless acts of trickery and negligence cost us thousands trying to fix their errors. They refused to pay medical expenses caused by their negligence. They were not truthful in their medical records, because if they had done what they wrote in their medical records our dog wouldn't have ended up this way. I can't describe the grief and distress they brought to our lives by robbing us of the joy of having a healthy dog we enjoyed spending time with. There is more to the story.
Never try to destroy someone's life with a lie when yours could be destroyed by the truth. read more
