Dr. Dustin Timmerman did great work on my teeth, no pain, excellent, highly recommended.

I was going there for years when it was Complete dental care but then it got sold to Riccobenne. They assigned me to a dentist named Dr Dustin Timmerman. He is awful. He did not get all the decay out of my teeth, and two of my fillings fell out. Also, when they put on my crowns, he did not come in and look at them. He had his dental assistant do it and I did not know that that is against the law and I will be reporting him. They also did some work on my teeth while telling me I needed a crown he did extra work and now they are trying to charge me $2000 for it. I will never go there again. I will never let them touch my teeth. They have made no efforts to help me resolve any of this. They kind of made it seem like it was all my fault. Now my teeth look awful, and I have never had bad teeth in my life. I will be reporting them to the dental board of North Carolina. read more

I broke off a top incisor Tuesday afternoon in Miami and went to an urgent care dental practice immediately, who told me they couldn't even make a temporary repair. including an x-ray, they didn't charge me! I called my home dental group, Complete Dental, explaining my predicament. They told me they were closed Friday and no openings for Thursday. The person on the phone made no attempt at trying to accommodate my urgent need. I have been going to this practice for 15 years, although it was previously owned by a terrific gentleman, who would make house calls if he could. In my previous "emergency" needs for dental care, he would move "heaven and earth" to help me. This new practice made no such attempt. I wasn't even put on hold for the receptionist to ask what could be done. Poor training? Culture of the practice? Or, just didn't care? Yesterday, on my way home from Miami (to get to my dental appointment with a different practice), I stopped to get my dental records. All I was asked was to whom to email them to? There was no query as to why I was making this request. Regardless, I flashed the gap in my smile saying this is why. She said, "Let me see if there is a cancellation this afternoon." I replied, "Too late. You've been fired." read more

So this happened today, the new man dentist at this shallotte location... He showed my daughter her floss and said "oh you don't floss" and she said yeah just not everyday it hurts my gums and he says " well would you rather your teeth keep decaying, there's no point in putting in fill ins if your not gonna floss". Then proceeds to work on her mouth when her mouth isn't even numb yet!! They refused to fix my partial so I walk around with a half broken partial and they could care less! As long as they are making money they don't care about the patients. Keep your eyes and ears open at this place it's all a money racket! Not only that but they make a grown child not even wanna go back! Can u imagine how they make them little children feel!! Oh now she has to have a hippa saying she can talk to me! Meanwhile her BOYFRIEND talked to them and it was ok and there's no HIPPA. Let this get out ur info isn't safe at all with them y'all!! read more

I went to Complete Dental for the 1st time in March, 2020. The hygienist was wonderful - thoughtful and thorough. Dr. Gough who advised me (2) fillings needed to be replaced and (2) very large, very old fillings needed to be watched. Not once did she try to convince me to get a root canal or a crown for either tooth - which I've experienced with other dentists - nor did she try to talk me into replacing the fillings before their time. I scheduled an appointment for the necessary work to be done removing the (2) fillings she did advise replacement for. Dr. Gough was kind and efficient, continually asking about my well-being as I chose to do both fillings on the same day. Yesterday I returned for my semi-annual check-up. Again, the hygienist (wish I could remember her name as it's the same young lady) was great! Since I was having issues with one of the large fillings it was determined it now needed to be replaced. Not a crown or root canal, not trying to up-sell, a simple filling replacement. It is possible once the old filling is removed a crown will be necessary or even a root canal but that's the risk of removing an old filling the size of the tooth. I expect from my dentist, an honest opinion on the work to be done; not try to do more than necessary, nor sugar coat the possible outcome. That's what I've finally found in Dr. Gough. read more

Y'all! I'm possibly the worst dental patient ever and these ladies did amazing putting up with me! Thank you so much for caring and having extreme patience with me! I will definitely be recommending them and returning for additional treatment as needed! read more

This business is run by a group of very competent ladies that are doing a splendid job. The facility is clean and tastefully decorated. It is conveniently located with ample parking. It functions well, and the ladies are polite and very friendly. I recently had a tooth extracted...no problems. I have recommended them to others and I will continue to do so. When the occasion arises I shall be going back. read more

New patient: At their desk I inquired about the cost of a bridge I wanted to replace. I simply wanted to know what a 3 unit bridge cost (given its location) irrespective of any build up or any other considerations. I was offered a free consult for the following day. It was premature to have been asked for my records from my previous dentist because again I was only there to determine the aforementioned cost. Within two minutes of meeting Ms. Geeson DDS., she began up selling me on the prospect of root canals. She said an average root canal can last only 6 -10 years. ( I have root canals that have lasted more than 3 decades). I told her that I am a veteran patient of many years and that I was not there to be educated/sold on root canals. Finally I received an answer to my initial question. A bridge in my case would be anywhere from $1,300 to $1,500 per tooth. This cost estimate is approximately $1,800 more in comparison to another dentist I found in Wilmington. Cost is not the only consideration here. To me chair side manner is a very important determinant in whom I choose as a dentist. I found this dentist to be overbearing, aggressive, very controlling and repeatedly talked out of turn by interrupting. My immediate intuition was not to trust her. I can only imagine what unnecessary procedures are being performed in this practice in name of "dentistry." I doubt she would be hired by another practice and if so would probably not be retained. I guess it's good that she's the owner. This experience reminded me of a shake down a used car salesman might present but that wouldn't be fair to used car salesmen. Run for the hills! Choose your dentists carefully. read more

Very disappointed with this dental office. Yesterday finally helped me decide to leave this provider. I was told yesterday when I went in for my semi annual cleaning that my insurance would not pay. I never got my cleaning and I tried to explain that my insurance allows 2 cleanings a year but the person who does the insurance claims there insisted she was right. After leaving I was contacted by their Wilmington office and found they had entered my insurance information wrong. Not only was it embarrassing to have their office personal to stop my cleaning but they also talked about my bad insurance in front of other patients. The office personnel here is totally unprofessional. There are many other bad reviews of this establishment but they refuse to post. I guess all their friends and employee families make up this review page. Thinking of finding a local friendly dentist, we'll this isn't the place. Total disappointment read more