This place is horrible. It was one of three local sub-acute rehabs close to our home that has dialysis on site, and the only one covered under my dad's insurance. The faculties are old, dining is abysmal, and the rooms are dirty. When we arrived the curtains in the room were filthy. The nursing care is a joke. Staffing ratios were one 1:40, no way you can give good care. My dad had CHF and wasn't getting daily weights. I requested he get added to the save our skin program and nothing was done, he would lay flat for hours. I had to send him out via ambulance after he was experiencing shortness of breath and a low pulse ox that no one noticed a change in his baseline status. A nurse had not assessed him this day or listened to his lungs, the bread and butter of an assessment. After he was admitted in the hospital no one called except the financial manager (Pat)who claimed I requested a bed hold to the tune of a few hundred dollars per night. I told her I never authorized that and my father was not going back there to die. I understand some of this is a result of the current healthcare climate in the US, but this is unacceptable. I transferred him to care one Moorestown (ratio 1:15)and it was the best decision I ever made. Vile, awful, disgusting, and the worst care I have experienced as a person, daughter and nurse. The therapists try but this facility is a mess, avoid at all costs. Literally one of the worst experiences of my life. read more

I would never recommend anyone to go here. Some of the nurses and some of the Cna were attentive. However, it took forever for someone to come into the room 40 minutes or more to change my mother. There were times it took over two hours for someone to come in to change my mom. The nurses ignore the buttons and noises going off at their station. They expect the cna to address everything. The night manager there would is very unprofessional and they didn't do therapy like they should have and they didn't elevate my mother in bed when eating, and besides therapy she was stuck in the room al day in bed or in wheel chair. This caused panic attacks, anxiety and her mental status was definitely affected by no interacting with other residents. They are all about the money and not the patients care. I would give them a zero. My mother ended back in the hospital with UTI and septic shock and dehydration cdiff norovirus and was in icu for 5 days and is still in hospital. I was up there every day for several hours a day. I seen a lot during this time. read more

IF I COULD GIVE ZERO OR NEGATIVE STARS I WOULD!!! I am absolutely, utterly disgusted and SHOCKED that this place is still in business!! To make a very long story short bc it would be a waste of time, my mother in law was moved here after breaking her hip and had I known the LACK of care and so much more I NEVER would have subjectEd her to this horrendous place. The board of health needs to shut this place down ASAP!!! read more

If housing your loved one in a barn is okay with you, then Burlington Woods is the place for you! Your loved one will be treated maybe one step above stray pets at the animal shelter. The administration has no concern at all for the patients and the nursing staff is not much better. They make you feel as if they are "put upon" for attending to a patient's needs. The place itself is drab, smelly, and unsanitary; no place for a recuperating human being. The food service is appalling; sometimes they deliver meals to patients without even providing utensils! Be advised to avoid this facility if at all possible! read more

This place is a nightmare for elders. My grandfather was brought to Burlington Woods after he had fallen out of bed and needed physical therapy following his stay at the hospital. We visited him everyday, and we were consistently met by rude and clueless staff. After having him there for about a week, he had to return to the hospital after his condition had drastically changed. He entered this place being able to speak, eat, and be aware of his surroundings. He left this place disoriented, unable to chew or swallow, and unable to speak. His roommate claimed that one night he had called for help for hours, and no one ever came to check on him. The staff seemed completely unaware of his condition, proving this place is understaffed not only in terms of numbers, but also in terms of competency. We quickly brought him back to the hospital where they discovered bed sores and a list of other problems. He died within a few days, despite the hospital's efforts to save him. If you want your loved ones to receive care, don't bring them here. They might not survive it. read more

my mom came here for rehab after her knee replacement. the staff can be nice at times but also can be very rude. they wouldn't allow her to get a shower for a week telling her she wasn't on the "schedule" but the day before they told her the next day she'd get one. the food was absolutely horrible, for dinner one night my mom got a shriveled up hotdog and watery baked beans, another morning she got BLUE eggs. I don't recommend this place at all. read more

DO NOT GO HERE! It was so bad, that I left before I was medically ready. I had a really incompetent nurse that refused to answer any questions and was absolutely rude. I asked to see the manager Monica and she completely disregarded my concerns and basically told me I was lying about it. The way she talked to me was borderline yelling at me. When I told other staff about my interactions with the nurse and Monica, they stated that I was wasting my time, that Monica protects that nurse and that they can do whatever they want. I overheard Monica being very mean and unproffessional to a CNA and at another time a nurse that were the two best staff members in my opinion. I told those two that I will be going to her boss. Both staff members asked me not to because they said they would be fired in retaliation. MY JAW DROPPED! I asked to speak to Monica on many occasions and she never came back to speak to me again. The day before I went home, I wanted to speak to her boss's Kathleen and Lawrence. For what I was told by many staff that this will be useless because many patients have done so in the past, with nothing being done. Very sad for all the patients and staff there. read more

I am absolutely appalled at the treatment this facility gave me after asking about my father and my father. The nurse I spoke to was very rude and refused to give me her name so I can reference that I spoke to her when I called back to speak to higher management the following day. My father checked himself out and I first called to ask what happened because I wasn't able to contact my father yet. His friend notified me. I was brushed off. Shortly after, I found out my father not only checked himself out, but he was upset to the point where he walked three hours home with a severe foot infection, stumbling everywhere because money was being stolen from him by the staff and rude encounters as well. A few days ago $100 was stolen from him, which he did notify someone of, and then $200 this morning which is what pushed him over the edge to just get out of there. When I called the facility only a few minutes later, asking to speak to someone in charge regarding the theft, the nice front desk lady was trying to help me figure out who I should speak to. I then heard her explain the situation to another female and they hung up the phone on me. I thought it was a mistake and called back. But every time I called, they distinctly picked up the phone and then I heard them hang up. My phone records are for 5:53pm, 5:57pm, 6:00pm, 6:01pm, 6:02pm, 6:03pm, 6:04pm on Monday September 9, 2019. I will be investigating this further and contacting the state if I need to. I will update this review as things progress. read more