I have no complaints with Henry and his team. He's nice, and I feel like a straight shooter. I…read morehad another company replace my liner this year and had some complications with my light. The liner was replaced and it seemed like they checked out and never did fix the light. Henry stepped in and handled it and did it without complaint. His guy that does my weekly service is friendly and does a good job. Their prices are fair I believe. Would recommend and I will stay with his team as long as I have a pool.

I found Henry and his company on a service provider website and I am so lucky to have found them…read more Previous pool service companies I've used either charged me for every little thing, often charging me for 2 people for 2 hours each for maybe 75 minutes of work, or sent crews who nearly destroyed my equipment from lack of experience. Eastside pools is great. Very competitively priced, completely knowledgeable, will not try to over sell you, will offer you additional services but even if you say no thanks, they'll treat you as if you were their biggest, most important customer. They offer openings, closings, year round service and other services. They can do so much and you can trust them to do the right job at a fair price; something not always seen in NW Arkansas anymore! Before you try someone else, give Henry and Eastside pools a call! Paul Nagel 10/17/16

Seriously....if you need a pool guy...you found him. Due to being jacked around by a previous…read morepool service, my saltwater pool was a black pond of sludge complete with an ecosystem of algae and water bugs...possibly a snake or my own Nessie. Jay could have upsold me into draining and cleaning, but he didn't because he is an honest businessman. In short time and a price point well below the big pool services, my pool is beautiful, blue, and waiting for summer. Not only that but he operated autonomously, but was always willing to teach me. What most call "above and beyond" Jay calls business as usual. I wish more businesses took Jay's approach to customer service. He is the only pool service I will ever use.

I'm a first time pool owner and I really was looking for someone to ensure my pool was closed…read moreproperly for the winter. I especially wanted someone who had the heart of a teacher and was willing to educate me on what he was doing and how best to take care of my pool (I have these dreams of waking up one day with a massive crack down the middle of it or something!) Jay came through in a pinch with not a lot of notice, came and closed my pool, was prompt, reasonably priced, and very professional. I plan to use him again for opening my pool in the spring, and I highly recommend him and Tier One Pools to anyone in NWA looking for a QUALITY pool service experience!

NC pools rocks! No issues and our pool is 20 years old. Anytime we have small issues he comes out…read moreand teaches how to fix it ourself which is handy!

Our neighborhood pool was suppose to be finished a year ago. We broke ground in the early spring…read moreof 2023 and it still isn't done (May 20 2024). It is a basic size pool. The pavilion that was built almost blew over because it wasn't built properly. They did fix the pavilion, but the fact that it could have really hurt someone is scary. They are not reliable and I would highly suggest finding someone else to work with.

Great swimming pool builder in Northwest Arkansas ! High quality work, and friendly owners.read more

I love this company! They're so reliable and they keep my pool looking great. I really appreciate…read morethe pricing that they clearly explain. I feel confident that if anything breaks, they have the expertise to fix it!

I use this pool service and I'm so happy with their service The owner is very reliable and so…read moreknowledgeable. I highly recommend them.

After switching to this company to manage the hot tub at our vacation rental, the difference has…read morebeen incredible. One of the first things we noticed was that guests immediately started mentioning how clean and well-maintained the hot tub was in their 5-star reviews. They truly know what they're doing and take the time to make sure everything is properly balanced, sanitized, and guest-ready before every stay. They're dependable, punctual, and incredibly reliable, which gives us real peace of mind as vacation rental owners. What really sets them apart is that they consistently go above and beyond. They treat our property like it's their own and proactively communicate if they notice anything that needs attention. If you're looking for a pool and spa company that is knowledgeable, professional, and genuinely cares about delivering exceptional service, I highly recommend them. They've been a fantastic partner for our business.

These guys are the best. Very professional and quality people. Had sand filter change and…read moreeverything works as it should.

Terrible experience. What started as a minor garage fire repair in September 2025 is STILL not…read morefinished as of March 27, 2026--despite an initial contract promising completion by the end of October. Communication was awful. No updates unless I chased them, and then it was vague excuses or blame-shifting to the city and subcontractors. Andrew, my company contact, contact Was nonexistent or inconsistent. When emails went to his brother owner of the company ? (due to nearly identical addresses), the responses were rude and unprofessional. I paid over $20,000 and still have not received a final itemized statement. Work quality is just as bad--poor roof support, ongoing leaks, and issues they tried to dismiss as "pre-existing" after covering them up with new siding and Sheetrock. I assure you, there were no leaks previous to this minor fire. This has been a costly, frustrating mess. Avoid this company.

In the month of November, our kitchen faucet leak (which sounds so simple) turned into an event. A…read moreremodeling event that required a variety of additional support. While our Insurance company allowed to select anyone in the area to assist us with the new flooring and details, they did recommend NWA Restoration as an option. We took them up on the offer. Because of the complexity and coordination with the flooring company, we chose to work with both because of their previous partnerships. While they were at it, we asked them for a few extras like painting our bedrooms, installing new the faucet and instant on hot water tap, and painting and cabinet work for the effected kitchen island. There were some challenges along the way. You should expect some. The good news is that Aaron was extremely responsive and attentive to each concern. He starts his mornings earlier, and responds quickly. They completed their work on time, the rooms look great, and the updated kitchen island is outstanding.