I am completely shocked at the treatment my mother received from this company. We trusted them to…read morehelp us care for my mom, who is dying from stage 4 metastatic lung cancer that has spread to her brain. I trusted her care team and shared personal information about myself and my mother with them. In the midst of her decline, an aide thought she might need to go to the ER. This was later communicated to me but not to other members of her care team. The timeline of what happened after the ER suggestion does not make much sense. Also, no one told me that when a hospice patient is sent to the ER, their hospice care is rescinded. When she arrived at the ER, both the doctor and the nurse were confused as to why she was there. They explained that if the ultimate goal is hospice care -- which it was and still is -- then she should not be admitted, especially given her condition. However, they had no reason to admit her. Long story short, her hospice care was rescinded because they sent her to the ER, and then they refused to readmit her. I am beyond upset and deeply let down. Now, we have to find a new placement for her and a new care team. I would never have allowed her to be sent to the ER if I had known it meant hospice care would be terminated. Part of the reason this happened is due to a terrible lack of communication among the patient care team. There is little to no clear communication between the nurse, social worker, and aides. Make sure you document EVERYTHING and ensure that everyone on the patient's team is fully informed about what is happening. It's a shame that it becomes your responsibility to make sure the team communicates -- especially when you are dealing with a loved one who is dying. I strongly urge others to document everything. This company is disorganized, and members of the same care team often find things out after the fact -- or are unaware that something even happened. This company needs to take accountability for the lack of communication with my family and others, and they must make changes. I hope this post helps future patients and families, and I sincerely hope no one else is ever put in the position we are currently in.

I was very disappointed with the care for my mother dying with advanced lung cancer. This was not…read morethe experience I had expected with a hospice organization. The family's wishes were not considered, morphine was administered when there was supposed to be communication with the family prior to administration. There was supposed to be a call to the doctor to discuss type of medication to be given, we never received the phone call. The last night, no one showed up so the supervisor came in, she was supposed to call me when she was leaving in the morning and she never called, my mother passed 3 hours later. It was a very upsetting and disappointing experience.

This Team is amazing in everything they do. I wouldn't have asked for better people to take care of…read moremy dying loved one

HORRENDOUS! Nurse Belinda and aide Betty were amazing. Short of that the management dropped the…read moreball on everything. Continuous care nurses were ordered by the doctor. They were a No Show/No Call! The Executive Director wanted to change the doctors order because she couldn't fill the staffing. We had to fight for everything we needed to care for our loved one and supplies came days later (some too late). Involvement with this agency caused trauma to the family, on top of our loved one dying. The Executive Director was condescending and runs a very disorganized hospice care agency. STAY AWAY!!!!

I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

I just wrote this review for you…read more. I just want to let you know Devin .. a Full Time RN at Preferred Care at Wall is the most caring and loving person..she has been beyond kind to my mom who has Alzheimer's..Devin keeps our family updated..you can see her demonstrating unconditional love and caring to all of her patients in the memory care unit..Hold on to Devin..she is a gem..I watch her everyday I'm visiting mom..she is loved by her staff, patients and other families..she explains and expresses how she will help your loved one's! Priceless

Preferred care is getting 1 star because I have to. They renovated the entry way, hallways and…read morecommon areas towards the front. Beyond that it is very gross. Dirty, worn, not clean, old, and more. Once you open the hallway door from the common areas there's a bad stench like sewerage/poop/pee. If that's not bad enough the rooms are cramped and you can't even open the closet with a wheelchair & chair blocking it. Dinner was ham & cheese (1piece each on white bread) and the ham was an ungodly color... not edible. I looked in horror that I moved my mom here. My mom asked the aide for lotion and she said "I'll get your nurse". Of course, she's on break. When the aide came in she laid mom down and pulled her up to the top of the bed but so fast she bumped her head into the headboard. Horrible service and I can't wait to move her out. I'm horrified and don't recommend.