Gretchen was very nice when we spoke on the phone and scheduled my dogs grooming. As our previous groomer had moved South, we had high expectations for CCC. Unfortunately, it was the WORST grooming experience. First, she took 3+ HOURS to groom a 12 lb dog. (our prior groomers never took more than an hour) And to
my Horror, my pup had blood all over her paws when I arrived to pick her up. Gretchen was just finishing her up when I arrived. I mentioned her paws had blood on them she didn't seem to have noticed and kind of gave an "oh, I wonder where that is coming from?" & wiped her paws off with some cotton pads and hydrogen peroxide. When we got home not only was our pup STILL bleeding but it was coming from not 1, but THREE paws! And to top it off she'd walked through our home tracking bloody paw prints all over the house.
In the five years we've been having our dog groomed she's not once been returned to us in such horrible shape. She's an extremely sweet well tempered dog. The fact the bleeding wouldn't stop we could not even tell if she cut her pads or just the nails too short...I've never seen a dog bleed so much from a grooming. Additionally, her face & ears are uneven and half her mustache is chopped off. (I did request it be trimmed a tad more as it was still quite long when I arrived but now it looks like a hack job)
I don't know if maybe Gretchen was just having an off day or in a rush, but 3 bloody paws is simply unacceptable. It's now hours later and one of our dog's paws KEEPS bleeding!
Needless to say we requested a full
Refund (which she honored) but we got no apology for the injury to our pup. We cannot in good conscious recommend this business to other pet parents. read more