The tour was great. The promises were great. The reality was POOR. After several visits and tours,…read moreI placed my mother at the Bridges. Carers were there as a job. Not a vocation. They would "check in" on my mother, but then not come back to bathe her or assist as they promised . She went 6 days with no shower. I had to call. The room cleaning was a hit or miss. Picture a reluctant teen forced to do chores on a Saturday, then you understand. The "gourmet" food was soggy salad, cold main course and veg cooked so long it was no longer green. The dessert was yum. It occurred to me the second floor dining room may get hot food as they are served first. so if you are there, go upstairs. I witnessed residents complain about the food, some "lucky" patrons had their food reheated via the microwave. The server assigned to the area I was in was so rude to a resident that asked for a straw (several times) that I asked her if she was alright. I thought a bad day was the reason for her surliness. She informed me she was fine and that everyone wanted her to fetch stuff for them. (Like do her job?!?) I am still waiting for my beverage (I had to pay 17.00 for the privilege of dining with my mother) This was sad as many residents gathered up to an hour early to wait my dining doors to open. The van, a plus for me I thought, to take mother to the doctor, was never available. Even with 3 week notice. No doctor trips, no grocery store. Just used for outings that you had to sign up for. Limited capacity. Her medication was crazy. They promptly took it all away, reordered generic (she had not used the brand new 3 month supply yet) and of course billed us. I was confused. I asked. Still confused. So many meds were ordered and reordered. Why?!? The pool, nope. Cannot use. No life guard. They were refurbishing the pool for access, never saw that happen...yet they failed to mention this on the tour. The bright spots at the Bridges were the maintenance guy. He fixed and repaired and was so nice about it. The lovely woman who did the laundry. What a blessing she is. Kind and sweet. So I took my mother out of there. She was losing weight, was unhappy, was unclean, I was having to clean her room and still taking her places. I was still missing work. I was assisting the assisted living facility. Care: she was inside and safe. Best I can say.

I have to say I only came here because I was in a craft fair here…read more I must say from what I saw it was a beautiful place. The staff I dealt with were all very kind and friendly. The best part was meeting some of the residents. I so enjoyed talking with and spending time with those that came over to the fair. With my limited experience here, I would definitely recommend checking out this place if you or a loved one is n need of an assisted living facility.

I would give this nightmare a negative 5 if that were at all possible! After spending thousands of…read moredollars a month to secure care and safety for my mother-in-law, this place did not fulfill any of their promised expectations! They claim to be experts on dementia care, but regularly allowed my mother-in-law to be physically assaulted, often blaming her for their lack of supervision. Many times we would show up and she would be covered head to toe in her bodily fluids with staff completely unaware. They also on several occasions mixed up her medication's because of their poor recordkeeping. This place is horribly under staffed. Every time we tried to work with them, to address these issues, they made promises that they would not fulfill, and excuses as to why things were never their fault. After trying for several months, we realized that she was not safe there and have moved her out much to their somehow surprise. They really only care about the money! They have no idea how fortunate they are that they were dealing with my father-in-law and not me, because I would've had the police in their facility at least twice for the assaults against my mother-in-law, and I would've had an attorney on retainer suing this place for their obvious negligence! One of the worst experiences ever! If you care at all about your relative steer clear of this place!

From the owner: At Tessera of Brandon, were committed to providing healthcare and supportive services that honor…read moreyour legacy, embrace your wellness and respect your personal goals. Simply put, weve created a community where you'll continue to live your story, your way. It starts with our holistic approach to wellness and continues through our gracious amenities and secure and comfortable suites. And with the support of our thoughtful and highly-trained professionals, life here is fulfilling and inspiring.

Fractured ankle, 3rd floor no elevator, so found myself needing help with taking out garbage,…read morepicking up mail/packages, grocery shopping. Right foot so couldn't drive. First number I found was executive. Jason, who turned out to be a co owner answered and patiently answered my questions. I had to give it some thought. There was no pressure at all, which was refreshing. A few days later, I called and asked for services & he actually came out to assess my needs, do paperwork. I had thought it was owned by some big corporation, But no, owned by a couple. I had them for about 6 weeks, weekly. Two aides, both very nice and helpful. They called to check on me, had no problem with a last minute request for a visit. As an RN of 40 yrs, not easily impressed, but I was. Hate to have to have help as a caregiver, but should you ever need some, I highly recommend Jason & Claudia's company.

From the owner: Executive Home Care of South East Tampa, FL provides compassionate, quality home care services to…read moresenior and older adults in Brandon, Valrico, Riverview and surrounding Hillsborough County residents so that they can remain safe and independent in the comfort of their own home. We identify specific needs of each client and design a customized plan of Care to enhance the quality of life for seniors and their family. Our services range from companion care, personal care, 24/7 care, Live-In care, Alzheimer's & Dementia Care and much more. Contact us today to learn more or schedule a no obligation home care assessment!

Please do not send your loved ones to this facility. Patients sit for hours after hitting the…read moreassistance bell. I sat in my mom's room, she hit the bell at 6:05 and no one came in until 7:47. The room was dingy, smelled really bad, I could truly go on for days. Just avoid this place.

First and foremost my sister was only there 3 days before she passed on. Were they responsible who…read moreknows as she did have health issues but was younger then most patients there. The few staff I met that were on my sisters wing were very nice and helpful so I give credit where it's due. If you try and call the main number anytime outside of regular hours you'll have no luck. There's no way to contact the place so it's frustrating to say the least. First thing we noticed that the smell of urine permeates the hallways and the rooms are sparse and in definite need of a paint job. I'm sorry my sister wound up there for her final days and don't wish a stay there for anyone else. Maybe some have good or adequate experience there but we did not.

The price you pay for the care provided is ridiculously overpriced. They no longer have physical…read moretherapy services. The management is never anywhere to be found and doesn't address needs or concerns promptly. The facility is short staffed and the residents do not seem happy whenever we visit our family there. At night time they only lock the front door leaving the back and side doors wide open and unsupervised. They have cameras in certain areas of the facility but they do not work making them a useless excuse for safety measures. If you are wanting to be sure your family is in safe space I do not recommend this facility.

The staff and leadership were top-notch. Communication was outstanding from the family's…read moreperspective - any time I had a question or concern they were easy to reach. They either had the answer or were quick to follow-up. Any time they noticed something out of the ordinary or potentially needed my attention, they proactively reached out with clear and helpful information. When my father had a need, they would typically help him figure things out rather than ask me to take care of it. The doctors, nurses, and therapy staff were phenomenal - knowing their watchful and caring eyes were looking after my father gave me great comfort. The facilities and rooms are nice, although there were some significant maintenance issues (water, climate control) while we were there. I understand there may have been some staffing changes recently. The maintenance director recently reached out to me through the center director to explain what kind of remote to purchase for my father's television. It seemed like he was knowledgeable and that he took ownership of helping my father with his TV issue. The location of the Crossings is excellent with groceries and restaraunts nearby and a new hospital and medical facilities practically across the street. The one downside that I heard from my father and several other residents was that the food was not good. I ate there once with my father and agreed it was not particularly good. Staff are very accessible throughout the Crossings - I met briefly with the chef and believe he is invested in improving the experience. However, food continues to be the most significant weakness I have seen at the Crossings. Food is important, but the safety and well-being of your loved one is paramount. In my opinion, with the current leadership team and staff in place, you can be confident that your loved one is safe and well cared for. I am thankful for everything they did for my father.

Ms Sharma, has the experience, the knowledge, and, the kindness to guide my family in locating the…read moremost appropriate assisted living facility that meets our needs. Her service and guidance are superior and we are glad she was the best locator we have met. She provided us with all the information we needed as well as the pros and cons on each facility. Evidently, Ms. Sharma knows nearly all assisted living facilities in our area. She deserves more than five stars for her service. We are grateful to her, without her we would be lost. Thank you so very much Ms. Sharma

When Dad decided that he no longer could care for Mom in their home, we began the search for not…read moreonly assisted living but for assistance in finding the right place for them. Mom needed memory care as well as physical assistance; Dad needed to be with Mom and know that she was receiving proper care. Through a series of phone calls and referrals, we were led to Mary Curtis Pizzano, CSA, Owner/Sr. Care Advisor of Assisted Living Locators. From the very beginning, Mary showed her compassion for my parents and diligence to finding the right place for them. She accompanied my brother, and I are multiple visits. While we had a list of questions, Mary helped us with what we didn't know to ask. She was mindful of the personal, physical, mental and financial situation of my parents. When my parents made the move, Mary had place chocolate chip cookies and water in their apartment to greet them. When my mother passed away, Mary had a tree planted in her memory. She continued to follow-up with offers of assistance. My brother accurately describes Mary as a "quality" person.

We unfortunately found ourselves in need of some type of adult care facility. While at the…read morehospital the administrator gave our phone number to a service that helps people find the right place for mom. We immediately started getting text messages and phone calls from different facilities. Our phone was blowing up. Very annoying in a very confusing time. We set up an appointment for the following day with one of the facilities that had called. We thought we'd meet a representative from the service that gave out our phone number but no one showed up. We were on our own. I then remembered that a colleague from my days in the financial industry, Tee Sharma, had gone into business for herself, helping people in need. Tee, the consummate professional as a Relationship Manager, took her skills to this industry. Within an hour of reaching out to her she went to the hospital and met with the administrators. She assessed the situation and with the information she had gathered from us and the hospital she reached out with what she felt was a good fit. She actually saw what nobody else saw, the fact that mom was really in between assisted care and memory care. She made all the arrangements with the facilities we were to visit, and actually met us at each facility. She asked questions that we did not think of. Afterwards, we sat and discussed the pros and cons of each. While the decision was ours, she was very helpful in making our decision. I actually had a conversation with the hospital administrators advising that they are doing a disservice by just giving their phone numbers to that other service, and shared our pleasant experience (during an unpleasant time) with Tee Sharma. If you ever find yourself in this unfortunate position please reach out to Tee at Assisted Living Locators of NorthTampa. She'll treat you like family.

Shannon has gone above and beyond to help my family meet my mother's needs. She has spent countless…read morehours collecting data and finding suitable solutions for our needs. She kept in close communications with me throughout the process and I genuinely do not know what we would have done without her support. I could not possibly recommend this team more.