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Riverview, FL

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The Bridges Assisted Living

4.4 (5 reviews)
Open • 8:00 am - 5:00 pm

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The Crossings at Riverview - Dry chicken with canned tomatoes, dry mashed potatoes and 1/4 flour tortilla

The Crossings at Riverview

1.8(5 reviews)
2.1 mi

The staff and leadership were top-notch. Communication was outstanding from the family's…read moreperspective - any time I had a question or concern they were easy to reach. They either had the answer or were quick to follow-up. Any time they noticed something out of the ordinary or potentially needed my attention, they proactively reached out with clear and helpful information. When my father had a need, they would typically help him figure things out rather than ask me to take care of it. The doctors, nurses, and therapy staff were phenomenal - knowing their watchful and caring eyes were looking after my father gave me great comfort. The facilities and rooms are nice, although there were some significant maintenance issues (water, climate control) while we were there. I understand there may have been some staffing changes recently. The maintenance director recently reached out to me through the center director to explain what kind of remote to purchase for my father's television. It seemed like he was knowledgeable and that he took ownership of helping my father with his TV issue. The location of the Crossings is excellent with groceries and restaraunts nearby and a new hospital and medical facilities practically across the street. The one downside that I heard from my father and several other residents was that the food was not good. I ate there once with my father and agreed it was not particularly good. Staff are very accessible throughout the Crossings - I met briefly with the chef and believe he is invested in improving the experience. However, food continues to be the most significant weakness I have seen at the Crossings. Food is important, but the safety and well-being of your loved one is paramount. In my opinion, with the current leadership team and staff in place, you can be confident that your loved one is safe and well cared for. I am thankful for everything they did for my father.

The price you pay for the care provided is ridiculously overpriced. They no longer have physical…read moretherapy services. The management is never anywhere to be found and doesn't address needs or concerns promptly. The facility is short staffed and the residents do not seem happy whenever we visit our family there. At night time they only lock the front door leaving the back and side doors wide open and unsupervised. They have cameras in certain areas of the facility but they do not work making them a useless excuse for safety measures. If you are wanting to be sure your family is in safe space I do not recommend this facility.

Hawthorne Village of Brandon

Hawthorne Village of Brandon

2.0(10 reviews)
2.1 mi•Brandon

December 2019- I have a parent currently here for long term care on the second floor. In any…read moreassisted living facility you will have the good and the bad nurses. Most of the skilled nurse care is friendly, caring and capable. Not all and it's heartbreaking as a family member to watch some of the attendants treat the patients callously during meal times by throwing the plated food on to the table. The lack of respect for dignity in this simple gesture was very disturbing. And I witness this behavior often. However, what motivates me to write is that there is theft against my parent that has happened on more than one occasion in the past month. We brought it up to the management and head nurse and their party line is that the items were probably lost in the laundry. Not possible due to size of the item among other things. The first time we directly said to them that the item was stolen and they would not even acknowledge the possibility. Makes me sick to my stomach that a patient's necessities would be stolen by those we entrust and pay well for the care of a loved one. So, it happens and makes one wonder how bad off is someone to steal from a vulnerable person. That is very bad karma. Now, my parent has nothing of any sentimental value or otherwise in their room that doesn't have their name boldly written on it. Hawthorne is clean, bright, homey and without any odor. Most patients are apparently clean and dressed daily. There was a male patient or two unshaven. I did notice soiled undergarments cast to the side on the floor of my parents shared room that were later cleaned up. I grant them that it is a very difficult job and I don't have intimate knowledge of other facilities to measure against. These are only my personal observations. I offer this review to help show you the whole picture when making this important and difficult decision. We don't regret at all having a loved one here and feel safe in their care. Just be aware that despite the welcoming and homelike ambiance, there is an uncontrollable element in the form of theft that one should be prepared for. I also recommend that you sit in on lunch or dinner time to get an understanding of what your loved one will experience three times a day for as long as they are there. Hawthorne is a not for profit and that being said they do their best- I was explained- to maintain a full staff whenever possible. I did see that patients were being attended to as needed, to be fed, administered meds-I can't speak to their accuracy etc.- and when a patient called out they were responded to in a timely manner. I made a point of speaking to lots of different staff personel- nurses to landscapers- and all were very satisfied with their work conditions. They liked working there and this is important for to me.

In the recent past years this entire complex has turned negative in many ways. First, it was sold…read moreto "absentee" owner who make certain in every way they are 'out-of-touch' with their tenants. Secondly, management has had many different faces. People make promises and the next day they're gone. The have had a couple of absolutely "HORRIBLE" & "UNFRIENDLY" managers. But once again, the owners are "absentee" so they probably aren't even aware of how poorly the facility is being run. We met with one of the sales people in assisted living who was rather helpful and when we went back a couple of days later she too was gone! Then there's the "rehab". This section should be under investigation for 'senior abuse'! They are desperately understaffed therefore the patients very poorly cared for. There is NO actual attention given that would be considered 'rehab' because the little staff that they have is continuously preoccupied administering pharmaceuticals. If you are considering bringing your loved one here, don't be fooled by the outer condition of the buildings because it's what's inside that counts. And inside is not good.

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Hawthorne Village of Brandon
Hawthorne Village of Brandon
Hawthorne Village of Brandon

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Tessera of Brandon

Tessera of Brandon

1.0(1 review)
2.8 mi•Brandon

I would give this nightmare a negative 5 if that were at all possible! After spending thousands of…read moredollars a month to secure care and safety for my mother-in-law, this place did not fulfill any of their promised expectations! They claim to be experts on dementia care, but regularly allowed my mother-in-law to be physically assaulted, often blaming her for their lack of supervision. Many times we would show up and she would be covered head to toe in her bodily fluids with staff completely unaware. They also on several occasions mixed up her medication's because of their poor recordkeeping. This place is horribly under staffed. Every time we tried to work with them, to address these issues, they made promises that they would not fulfill, and excuses as to why things were never their fault. After trying for several months, we realized that she was not safe there and have moved her out much to their somehow surprise. They really only care about the money! They have no idea how fortunate they are that they were dealing with my father-in-law and not me, because I would've had the police in their facility at least twice for the assaults against my mother-in-law, and I would've had an attorney on retainer suing this place for their obvious negligence! One of the worst experiences ever! If you care at all about your relative steer clear of this place!

From the owner: At Tessera of Brandon, were committed to providing healthcare and supportive services that honor…read moreyour legacy, embrace your wellness and respect your personal goals. Simply put, weve created a community where you'll continue to live your story, your way. It starts with our holistic approach to wellness and continues through our gracious amenities and secure and comfortable suites. And with the support of our thoughtful and highly-trained professionals, life here is fulfilling and inspiring.

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Tessera of Brandon
Tessera of Brandon
Tessera of Brandon

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The Bridges Assisted Living - assistedliving - Updated October 2026

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